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West Lake State Guest House

5.0 star property

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Photo gallery for West Lake State Guest House

Exterior
Interior entrance
Food court
Interior entrance
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪1 min walk‬
  • Place, Viewing Fish at Flower Harbor
    ‪3 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪36 min drive‬

Room options

View all photos for Elegant Suite

Elegant Suite | View from room

Elegant Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room with Courtyard View

King Room with Courtyard View | Living area

King Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room with Courtyard View

Twin Room with Courtyard View

Twin Room with Courtyard View

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Property entrance
EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 24 reviews
The price is €59
includes taxes & fees
3 Sept - 4 Sept
EVEN Hotel Hangzhou West Lake by IHG

About this property

West Lake State Guest House

3 restaurants, a marina, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge.
West Lake State Guest House offers 232 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
During your stay at West Lake State Guest House, you're just a quick walk from West Lake. Enjoy features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Drinking and dining options include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, hydrotherapy, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from West Lake and a 5-minute drive from Zhejiang University Yuquan Campus
West Lake State Guest House offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A hot tub, a fitness center, and a sauna are also featured at the luxury West Lake State Guest House. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
Onsite venue - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner.
Onsite venue #2 - This fine-dining restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: CNY 147 for adults and CNY 74 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at West Lake State Guest House

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 280.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 147 for adults and CNY 74 for children
  • Rollaway bed fee: CNY 280.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

State Guest House Hotel
West Lake State Guest House
West Lake State Guest House Hotel
West Lake State Guest House Hotel Hangzhou
West Lake State Guest House Hangzhou
West State Guest House Hotel
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

West Lake State Guest House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews
Rating 8 - Good. 16 out of 120 reviews
Rating 6 - Okay. 3 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境很好，设施齐全，早餐和自主餐味道很好，价格也算合理，值得入住
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Yu Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
仿佛回到古時的西湖，沒有人擠人，不會嘈雜，寧靜又悠閒漫步其間。下次还會再來。
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Chungni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常幽静的酒店。
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Yu Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience with West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
餐飲精緻美味，庭院本身就是景點，服務人員很專業，不愧是接待外賓的場所
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hidden gem

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Dukhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호 힐링

서호 주위에 너무 한적하며 아름다운 숙소 였습니다 직원들도 친절하며 힐링할 수 있는 시간이었습니다
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Siu ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旅遊西湖必住

房間較舊。水喉花灑殘舊漏水。 園區環境優美、服務好！
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

HY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Beautiful place, poor service

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Zhening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and outstanding service.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.
Stayed 4 nights in Jun 2019
Verified review

10/10 Excellent

Bao Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美，無與倫比
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

风景绝佳，室内空气有待改善

酒店园林景观优美，西湖美景尽收眼底。餐厅食物不错，服务有待加强。可惜室内大厅使用的空气清新剂味道像杀虫剂，引发过敏反应，希望能改善
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Chunhao

Liked: Cleanliness, staff & service, property conditions & facilities
本次住宿8號樓，因家庭旅遊訂兩間房，入住時前枱貼心安排連通房，房間很棒，整體服務也很好。最喜歡的是飯店本身自帶的庭園及西湖景觀，不用人擠人就可以悠閒的享受美景，真是太棒了！下次來還是會選擇這裡。
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

葱葱

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - it’s part of the west lake. No need to go out to the lake at all!
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in good location. G20 was held there. Very interesting.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelers from USA

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.
Stayed 2 nights in Nov 2018