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Oriental Suites Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Oriental Suites Hotel & Spa

Royal Suites, big balcony | Terrace/patio
1 bedroom, premium bedding, pillow-top beds, minibar
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Reception
Daily cooked-to-order breakfast (USD 10 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, City View

City view

Junior Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

1 bedroom, premium bedding, pillow-top beds, minibar

Royal Suites, big balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Double Room

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1094)
The price is €63
for 1 room
includes taxes & fees
4 Jul - 5 Jul
L’HÔTEL du LAC Hanoi

About this property

Oriental Suites Hotel & Spa

Lakefront hotel with a full-service spa and a 24-hour front desk
A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Oriental Suites Hotel & Spa offers 40 accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Oriental Suites Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy Vietnamese cuisine while dining at Romance
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with body scrubs, body treatments, or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Hoan Kiem Lake and 4 minutes by foot from Thang Long Water Puppet Theatre
  • Airport and local-area shuttle service available for a fee
Oriental Suites Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Oriental Suites Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.
Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oriental Suites Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Oriental Suites Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Excellence!

Perfect location, the workers are so nice and helpful. The breakfast is delicious and the rooms are comfortable. I would definitely stay there again.
Stayed 2 nights in Mar 2025

6/10 Okay

Dennis

Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, very friendly and helpful but unfortunately the room was very noisy with the night market being right outside the window so it was noisy until midnight also the property next door was being renovated so drilling and banging starting before 8am
Stayed 4 nights in Mar 2025

2/10 Terrible

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold on the side and ceiling wall!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oriental Suites and Spa Hotel

The staff were amazing. Evelyn was particularly helpful in arranging our trip to Halong Bay which was amazing. She also took good care of our oversized luggage while we were away. The front desk staff were also very friendly and helpful. Breakfast provided a variety of great items.
Stayed 1 night in Mar 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great , only stayed for one night due to Halong bay cruise . Will keep luggage which on cruise which is really good.
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, street closes weekends for Markets at your door. Lake 5 Minute Walk, Beer Corner 10 Minute Walk. One of the most comfortable beds in our last 30 nights in Vietnam. Good Breakfast Selection. Rooms are a bit small but the bed was a winner for us.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oriental Hotel and Spa

Stay was ok. Night market was right outside our door. We had a it of a miscommunication upon arrival and the driver did not speak English. Hotel staff were exceptional. Room was spacious and clean. Breakfast was also excellent.
Stayed 1 night in Mar 2025

6/10 Okay

Tat

Travelled with partner
Disliked: Amenities, property conditions & facilities
At the middle of the old quarter. Conditions just average.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elaine PL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oriental Suites Hotel & Spa boasts a prime location within easy walking distance of key attractions such as Hoan Kiem Lake, the renowned Water Puppet Theatres, and the vibrant weekend night market. Moreover, exploring Hanoi is remarkably easy, thanks to the convenient access to hop-on, hop-off bus ticketing kiosks near the lake. Beyond its unbeatable location, the hotel distinguishes itself through its impeccable hospitality and commitment to guest comfort. From the attentive staff to the well-appointed rooms, every detail of our stay was carefully curated to ensure a remarkable experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Priyanka

Liked: Cleanliness, amenities, property conditions & facilities
This property is in a great location with lots of food options, shopping, cafes, and near all prime locations. The breakfast had ample variety which was delicious. The hotel had a beautiful terrace where you can see views of old Hanoi and pretty sunrises/sunsets. The rooms were spacious with great bedding and bathroom amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2025

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Choice for Hanoi

The hotel is very well situated in Hanoi close to a lot that would want to see The staff is helpful and extremely friendly
Stayed 1 night in Jan 2025

10/10 Excellent

Uyen Thy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is better than I expected and the location is just perfect! The staff is super friendly and accommodating. English is not an issue and everyone spoke just fine! We got the deluxe queen room and it was well sized. The hotel room is quiet despite being in the heart of old quarter. I loved it! This will be one of the hotels I returned to next time in Vietnam! Thank you to all the hotel staff, you are wonderful!
Stayed 4 nights in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous and helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and friendly staff

The staff is amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

joann

Liked: Cleanliness, property conditions & facilities, room comfort

Fun in Hanoi

The staff was great. Location was great for shopping and dinning in the old quarter. Night market was just outside the front door as well as the hop on hop off bus.
Stayed 5 nights in Jan 2025

10/10 Excellent

Eve

Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Messages were spectacular. Clean rooms!
Stayed 3 nights in Jan 2025

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Beer street and Hoan Kiem Lake. Good breakfast and the staff were very helpful. The room has no outside window, the “window” looks into a interior atrium. The weekend night market is located on the same street as the hotel. Overall a great hotel in the heart of Hanoi.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very very convenient place. 3 mins walk from the lake.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location, good breakfast, all you need for few nights in hanoi
Stayed 2 nights in Jan 2025

10/10 Excellent

Chaoying

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is the best
Stayed 5 nights in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
Overall is ok.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kia

Stayed 1 night in Dec 2024