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Metropole Urban Hotel

4.0 star property

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Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Exterior
1 bedroom, minibar, in-room safe, individually decorated
Junior Suite with Outdoor Jetted Tub and Side Sea View
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Agia Aikaterini Square, Heraklion, 71201
  • Place, Historical Museum of Crete
    ‪5 min walk‬
  • Place, Heraklion Archaeological Museum
    ‪7 min walk‬
  • Place, Heraklion Port
    ‪15 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

9.6 out of 10
Exceptional
(10 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room with City View

View from room

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Economy Room

Economy Room

Economy Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Metropole Urban Hotel

Hotel with a restaurant, 3-minute walk to Morosini Fountain
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Metropole Urban Hotel. During your stay, you're just a quick walk from Heraklion Archaeological Museum. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Morosini Fountain and 5 minutes by foot from Heraklion Loggia
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Metropole Urban Hotel also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby.

This 4-star Heraklion hotel is smoke free.

Metropole Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 1101454
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Metropole Urban Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 194 out of 277 reviews
Rating 8 - Good. 59 out of 277 reviews
Rating 6 - Okay. 17 out of 277 reviews
Rating 4 - Poor. 5 out of 277 reviews
Rating 2 - Terrible. 2 out of 277 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Stayed 1 night in Aug 2025

10/10 Excellent

Prakash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly hotel.
Stayed 5 nights in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good place to stay

Good location and friendly service. Top floor suite needs some attention - door hanging off cupboard, curtain hanging off and hot in aged.
Stayed 5 nights in Jun 2025

6/10 Okay

Idil

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that
Stayed 1 night in Jul 2025

10/10 Excellent

E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern rooms and easy access to Lions Square

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
Stayed 1 night in Jul 2025

10/10 Excellent

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth
Stayed 7 nights in Jun 2025

10/10 Excellent

Jesse

Stayed 2 nights in Jun 2025

6/10 Okay

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome trip to Greece

Beautiful little hotel in the middle of the city. Wonderful accommodations and unbelievable staff. Excellent restaurants within walking and we will return soon.
Stayed 2 nights in Jun 2025

10/10 Excellent

Silvia

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
Stayed 2 nights in Jun 2025

8/10 Good

C

Liked: Cleanliness, property conditions & facilities, room comfort
The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.
Stayed 2 nights in Jun 2025

2/10 Terrible

Taruna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I booked a Deluxe Room with a balcony and city view, but ended up on the lowest floor with a large tree directly in front—completely blocking the view. Definitely disappointing, especially considering the higher price for the “view.” Be careful when booking this room type—what you get might not match the description.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing - couldn’t do enough for us and went well beyond what we expected. Such a wonderful few days there that we will never forget.
Stayed 2 nights in Jun 2025

8/10 Good

Luke

Stayed 3 nights in Jun 2025

10/10 Excellent

Li Ping

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great stay.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel, Farnham

Liked: Cleanliness, property conditions & facilities
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Stayed 3 nights in May 2025

10/10 Excellent

Anna Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
Stayed 1 night in May 2025

10/10 Excellent

Ghita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Alaric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water. The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.
Stayed 1 night in May 2025

8/10 Good

Stephen, Amsterdam

Liked: Cleanliness, property conditions & facilities
Nicely situated hotel. Rooms are well appointed and a good size.The staff was very friendly and helpful. Rooms need some additional sound proofing and the breakfast was pretty average.
Stayed 1 night in May 2025

10/10 Excellent

Beni, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location good but no driveway and no parking. Finding parking is a challenge
Stayed 2 nights in May 2025

8/10 Good

Subramanian, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy
Stayed 3 nights in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modest hotel in a great location. Directly on the square of St. Minas church, it is in a lively part of the city center. The rooms are adequately sound proofed, so very little noise enters the room. Most attractions are less than a twenty minute walk away. Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.
Stayed 3 nights in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.
Stayed 4 nights in May 2025