6/10 Okay
Christie
Travelled with family
21 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Second Stay - Mixed Experience
This was my second time staying at The Westin with my family of four while visiting my son for college family weekend. The property itself is beautiful, and I really appreciate that it’s located at Bridge Street Mall. This made dining and shopping very convenient. I also enjoyed the Sage Bar, it was a great spot to watch college football.
However, I was disappointed with the housekeeping service during this stay. Upon arrival, there were no liners in the trash cans, the complimentary body wash dispenser was completely empty, and there weren’t enough towels for a family of four. I mentioned this to a housekeeper I saw in the hallway. She explained my room wasn’t on her list but said she would pass the request along, which I did hear her do. Unfortunately, when I returned later, nothing had been resolved: still no liners, no body wash, and not the correct number of towels and washcloths.
Because of the missing liners, I neatly stacked disposable cups on the table, but those weren’t cleared away either, even though the rest of the room was attended too.
Overall, I love the property and location, but the lack of attention to these basic housekeeping details made this stay fall short of expectations, especially for a Westin. I would stay again, but hoping for a better experience.
Christie
Stayed 2 nights in Sep 2025