2/10 Terrible
Rafael
Business traveller
23 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you arrive before the check in time, there is no place to wait for it. I had to go outside and seat in the side walk. Hallways smell terrible, I cannot explain what it is, but it must a some health hazard. Illumination in the hallways is also terrible. My room had a plastic bag wrapped and covering the smoke detector, which is a huge fire hazard. There is a lot of people smoking outside the building almost all day. The smoke will get to my room through the ac unit. Some staff members were very polite, and some others would be incredibly out of touch and mean. I requested a late checkout, and they granted me one extra hour. However, I asked the front desk about it to confirm, and they told me that is not possible in a mean way, without even checking the notes. After explaining them that their colleague told me they would leave a note, the assured that they didn't. This is completely insane, if I didn't come out and ask again they would've fine me for late check out. Another issue was the room keys. Every time I left my room, I had to circle back to the front desk and ask them to activate them again. They trusted which room I was in, never asked any verification, which is very concerning in a safety stem point.
Rafael
Stayed 2 nights in Sep 2025
