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The Regency Apartment Hotel Menlyn

3.5 star property

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Photo gallery for The Regency Apartment Hotel Menlyn

Outdoor pool
Reception
Breakfast, lunch and dinner served
Lobby sitting area
Front of property – evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
29 Matroosberg Rd, Pretoria, Gauteng, 0081
  • Place, Riverwalk Office Park
    ‪7 min walk‬
  • Place, Menlyn Park Shopping Centre
    ‪17 min walk‬
  • Place, Time Square Casino
    ‪5 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪36 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • City view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

7.2 out of 10
Good
(5 reviews)
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (Small Queen)

Room (Small Queen)

Room (Small Queen)

  • City view
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Regency Apartment Hotel Menlyn

An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and 24-hour room service.
The Regency Apartment Hotel Menlyn offers 125 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 54-inch flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at The Regency Apartment Hotel Menlyn, you're just a quick walk from Riverwalk Office Park. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Riverwalk Office Park and a 2-minute drive from South African Local Government Association
  • Airport shuttle service available for a fee
The Regency Apartment Hotel Menlyn offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Regency Apartment Hotel Menlyn. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Pretoria hotel.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10 AM.
Onsite venue - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10 AM for a fee: ZAR 195 for adults and ZAR 195 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Built in 2018
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately ZAR 195.00 for adults and ZAR 195.00 for children
  • Airport shuttle fee: ZAR 450 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
The Regency Apartment Hotel Menlyn offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Regency Apartment Hotel Menlyn Pretoria
Regency Apartment Hotel Menlyn
Regency Apartment Menlyn Pretoria
Regency Apartment Menlyn
The Regency Menlyn Pretoria
The Regency Apartment Hotel Menlyn Hotel
The Regency Apartment Hotel Menlyn Pretoria
The Regency Apartment Hotel Menlyn Hotel Pretoria

The Regency Apartment Hotel Menlyn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 88 reviews
Rating 8 - Good. 25 out of 88 reviews
Rating 6 - Okay. 9 out of 88 reviews
Rating 4 - Poor. 7 out of 88 reviews
Rating 2 - Terrible. 10 out of 88 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, safe and secure
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Ramohudi Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except for a few check-in hiccups, the overall experience was excellent
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Thuto

Liked: Cleanliness, property conditions & facilities
It was clean and quiet
Stayed 1 night in Nov 2023
Verified

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect

Amazing apartment all mod cons room service daily. Restaurant not a huge menu but good service a bit slow. Great little gym.
Stayed 7 nights in Jan 2024
Verified

2/10 Terrible

Jan

Disliked: Staff & service, room comfort

Stay away

Nasty reception, poor wifi, unhelpful, poor location
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Razia

Liked: Staff & service, property conditions & facilities
Not a good experience, had the wrong room, bedding had blood stains on, and booked in wrong room, then moved to a new room which door handles broke off and air cons not working, and the lounge seats was wabble and loose, plugs not working and air con, breakfast cost to much
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Celia

Disliked: Cleanliness, staff & service

Convenient location

Very convenient location. Check in took longer than normal. 2 x Rooms on the same floor was requested when we made the booking (almost a year in advance) They confirmed the rooms will be close to each other via a phone call the morning of check in. However, at check in they informed us that they could not assist with the request. We booked 3 x rooms. The one Room 503 - toilet was running the whole time and could not flush. It was reported to reception.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Bontleeng M

Disliked: Staff & service
Poor Service,. Fridge in room was noisy, I called to inform, the answer I got was we will get back to you on Friday. I checked in on Wednesday and checked out on Sunday. All these days with a noisy fridge in the room.
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

CN

Liked: Cleanliness
Disliked: Staff & service

Bad experiance

From the point of arrival, the front desk staff where unfriendly and seemed to be in a rush. Got to the aparment and it was stunning like in the pictures however my tv did not work and the telephone was not in order. Its a nightmare to contact the front desk especially from a cellphone. Maintenace is a bit on the low side as the apratment was full of cracks and moisture. I would have rather used that amount of money on air bnb for a home rather.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Lebogang

Disliked: Cleanliness, amenities
the rooms are not properly maintained, not properly cleaned . the sheets are worn out with stains. i ddnt like that i spent 2 days without towels despite me having requested for them.the service deliverly upon making such request was slow. Management contacted me but ddnt take heed to my review in fact they stated that my review was invaluable. as such i wouldnt reccommend this place to anyone.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Kholofelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place away 4rm home

We had a wonderful time,it was our 2nd time staying there and we loved everything about the place and it's homely. 4rm now onwards when we visit Pretoria will definitely stay @ The Regency, only wish they had a reasonable monthly rate 4 their apartments .
Stayed 4 nights in Nov 2020
Verified

8/10 Good

Siduduzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a beautiful place
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home
Stayed 1 night in Mar 2020
Verified

4/10 Poor

J W

Disliked: Room comfort
First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

nhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing ill be coming soon, definitely
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities
Quietness, cleaned, safety, the food, the drink, the location etc...
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Nomonde Wendy

Liked: Staff & service, property conditions & facilities, room comfort

Excellent

Amazing. The staff are friendly
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.
Stayed 6 nights in Nov 2019
Verified

10/10 Excellent

KABELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

very good
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

JB

Disliked: Cleanliness

A very bad experience

First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast. I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Gerhard

Liked: Cleanliness, staff & service

AWESOME JUST THE A/C

Awesome place, just do not rent the small rooms, A/C work from the main room and it was an issue to get ours working.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Le Roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop. We requested the hotel to move us to another room, which the did without any problem
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Tlatlane Raymond

Liked: Cleanliness, staff & service, room comfort
The bath was leaking but the rest were excellent.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fairly new property, located very close to Menlyn Mall. I liked the availability of a free shuttle to anywhere within a 5km radius.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with scenic views
Stayed 1 night in Jun 2019