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Sofitel London Heathrow

5.0 star property

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Indoor pool
Interior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Terminal 5, London Heathrow Airport, West Drayton, England, TW6 2GD
  • Place, Thorney Park
    ‪3 min drive‬
  • Place, Thames River
    ‪5 min drive‬
  • Place, Thames Path
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Classic Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(145 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

9.2 out of 10
Wonderful
(592 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom (Prestige - with lounge access)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Club Suite, 1 Bedroom (Prestige - with lounge access)

9.6 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Single Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Club lounge access (with lounge access)

Luxury Room, 1 King Bed, Club lounge access (with lounge access)

Luxury Room, 1 King Bed, Club lounge access (with lounge access)

8.4 out of 10
Very good
(15 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(156 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

7.6 out of 10
Good
(17 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Sofitel London Heathrow

Luxury hotel with 2 restaurants and a 24-hour fitness center
Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Sofitel London Heathrow's great location. During your stay, you'll be close to Airport Bowl. Free WiFi in public areas, 2 restaurants, and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • English breakfast served weekdays for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have really good things to say about the accommodations, from the spaciousness and comfy beds to the cleanliness and low noise level
  • 6 minutes by car from Magna Carta Monument and 7 minutes from Airport Bowl
Sofitel London Heathrow offers its guests a sauna and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center, 45 meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available.

This 5-star West Drayton hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 5:30 AM and 10:30 AM.
Vivre - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.
La Belle Epoque - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (GBP 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday English breakfast available 5:30 AM to 10:30 AM for a fee: GBP 27 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • La Belle Epoque
  • Vivre

Things to do

  • 24-hour gym
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,292 square feet of conference space
  • 45 meeting rooms
  • Business centre

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 90.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Accor Hotels mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 35.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 27.00 per person
  • Covered self parking fee: GBP 40.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Accor Hotels mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Sofitel
London Heathrow Sofitel
London Sofitel
London Sofitel Heathrow
Sofitel Heathrow
Sofitel Heathrow London
Sofitel London
Sofitel London Heathrow
Sofitel London Hotel
Sofitel London Hotel Heathrow
Sofitel London Heathrow Hotel West Drayton
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow West
Sofitel London Heathrow Hotel
Sofitel London Heathrow West Drayton
Sofitel London Heathrow Hotel West Drayton

Sofitel London Heathrow Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2989 out of 4687 reviews
Rating 8 - Good. 961 out of 4687 reviews
Rating 6 - Okay. 419 out of 4687 reviews
Rating 4 - Poor. 159 out of 4687 reviews
Rating 2 - Terrible. 159 out of 4687 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Elaine

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Reliably high standard.
Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenience for Heathrow airport travelers. Spacious well appointed rooms.
Stayed 1 night in Aug 2025

8/10 Good

Paul

Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Ordered a Carbonara. Watery, bland and tasteless. Over 20 GBP? Really poor meal. Internet not working in the room. Came down to explain to one of the staff who just rudely told me it will work eventually and then turned his attention to someone else. Appalling behaviour and attitude. Room key failed to work 3 times. An apology from main desk but they lacked any real interest. Just not a good stay and really average service from a supposed 5 star hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a free upgrade on arrival which was a lovely treat after a long drive from Cornwall! Room was excellent as well as the customer service, will definitely be back! Thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent plase
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Always love sofitel
Stayed 1 night in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Close to airport terminal
Stayed 1 night in Aug 2025

6/10 Okay

Eirene

Stayed 1 night in Aug 2025

10/10 Excellent

BRIAN, ORANGE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to go to all the terminal of airport
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
This is a wonderful property attached to Terminal 5 at London Heathrow. Access is so easy with carts available in the hotel lobby for accessing the airport for check in. Staff were very helpful. Room was quiet. Great bed and linens. Very comfortable. Executive lounge was nice with sodas, coffee, tea, and water. Breakfast and hot doevres well done. Only drawback is the hotel restaurant which is expensive high-end dining. Did not see a casual restaurant on site
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very convenient and comfortable. We enjoyed our stay there
Stayed 1 night in Aug 2025

10/10 Excellent

Alice

Stayed 1 night in Jul 2025

8/10 Good

Martin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great but staring to look a little shabby

Great service and very convenient but the lobby bar furniture is in need of repairs and the shower door didn’t close, this hotel needs some renovations.
Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy within Heathrow terminal5. Concierge is great.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Its in terminal 5 -well signposted and easy access to/ from terminal/ tube -retaurant is busy ,food is ok but service can be very slow at busy times -seem to have enough staff but need a couple of floor managers to recognise when customers are waiting too long! Bar has good small plates eg pork belly ,falafel but furniture /seatng is very very tired and tatty quite out of character with rest of hotel which is very smartly turned out !
Stayed 1 night in Aug 2025

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great LHR 5 option.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities
For a airport hotel it is first rate. Housekeeping in the room could use some improvement but other than that no issues.
Stayed 1 night in Aug 2025

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable as always, though noisy room

Comfiest beds as always but the room I had near the reception on ground level was rather noisy, when I had requested a quiet room for an early start the next day. Otherwise great bed, amenities and access to terminal 5
Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and quiet. First class.
Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Stayed 1 night in Jun 2025

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