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Sheraton Maui Resort & Spa

4.0 star property

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Photo gallery for Sheraton Maui Resort & Spa

5 restaurants, breakfast served
View from room
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby
Exterior

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Hot tub

Explore the area

Map
2605 Kaanapali Pkwy, Lahaina, HI, 96761
  • Kaanapali Beach
    ‪2 min walk‬
  • Whalers Village
    ‪7 min walk‬
  • Black Rock
  • Kahului, HI (OGG)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Beachfront)

Suite, 1 Bedroom, Non Smoking, Ocean View (Beachfront) | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View (Beachfront)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lanai (Oceanfront)

Room, 1 King Bed, Non Smoking, Lanai (Oceanfront)

Room, 1 King Bed, Non Smoking, Lanai (Oceanfront)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lanai (Oceanfront)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, Lanai (Oceanfront)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

8.4 out of 10
Very good
(15 reviews)
  • 32.0 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Oceanfront

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

9.2 out of 10
Wonderful
(11 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Oceanfront

Room, 2 Double Beds, Non Smoking, Oceanfront

Room, 2 Double Beds, Non Smoking, Oceanfront

7.4 out of 10
Good
(3 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront (Moana Oceanfront)

Suite, 1 Bedroom, Non Smoking, Oceanfront (Moana Oceanfront)

Suite, 1 Bedroom, Non Smoking, Oceanfront (Moana Oceanfront)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Ocean View (Lanai)

Suite, 1 Double Bed, Non Smoking, Ocean View (Lanai) | Living room

Suite, 1 Double Bed, Non Smoking, Ocean View (Lanai)

  • 62 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Living room

Suite, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Resort View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Resort View

9.0 out of 10
Wonderful
(18 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, Resort View

9.0 out of 10
Wonderful
(13 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Partial Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Ocean View

8.4 out of 10
Very good
(34 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Non Smoking, Lanai

Premium Room, Non Smoking, Lanai

Premium Room, Non Smoking, Lanai

  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living room

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living room

Suite, 1 Bedroom, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking

  • 79 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking (View)

Presidential Suite, 1 King Bed, Non Smoking (View)

Presidential Suite, 1 King Bed, Non Smoking (View)

  • 149 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Living room

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Resort View (Hearing Accessible)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Mobility Accessible, Roll-in Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Resort View (Mobility Accessible, Roll-in Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Mobility Accessible, Roll-in Shower)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Mobility Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Ocean View (Mobility Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View (Mobility Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Resort View (Mobility Accessible, Tub)

  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Mobility Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Ocean View (Mobility Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Resort View (Hearing Accessible)

  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Partial Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity

The Westin Maui Resort & Spa, Ka'anapali

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (903)
The price is €552
for 1 room
includes taxes & fees
18 Aug - 19 Aug
The Westin Maui Resort & Spa, Ka'anapali

About this property

Sheraton Maui Resort & Spa

Family fun on the beach, with outdoor pool, near Whalers Village
Catch some rays at the beach or spend the day relaxing at Sheraton Maui Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Sheraton Maui Resort & Spa offers 508 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to lanais. 50-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a lazy river, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Sheraton Maui Resort & Spa. During your stay, you're just a quick walk from Kaanapali Beach. Features include free wired internet, plus 5 restaurants and 3 bars.
  • Free wired Internet in some public areas
  • Drinking and dining options include 5 restaurants, a coffee shop, a poolside bar, and 3 bars/lounges
  • Valet parking and self parking available for a fee
  • Splash around at the lazy river or swim in the outdoor pool
  • Treat yourself to body scrubs, massages, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes 3 outdoor tennis courts and a 24-hour gym
  • Just a 3-minute walk from Kaanapali Beach and 12 minutes by foot from Whalers Village
  • Local-area shuttle service available
Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free wired Internet.

A 24-hour business center and 12 meeting rooms are available. Event space at this resort measures 42307 square feet (3930 square meters) and includes conference space. An outdoor pool, a hot tub, and a 24-hour fitness center are also featured at the family-friendly Sheraton Maui Resort & Spa. For a fee, parking is available.

This 4-star Kaanapali resort is smoke free.

Teppan-yaki Dan - This restaurant serves dinner only. Reservations are required.
The Sandbar - This restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Open daily.
Cliff Dive Grill - This beach restaurant serves lunch and dinner. Open daily.
Mai Tai Bar - Overlooking the ocean and pool, this bar serves lunch only. Open daily.
Coral Reef - This restaurant serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle
  • Secured, covered parking on site (USD 39 per night)
  • Secured, covered valet parking on site (USD 49 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Cliff Dive Grill
  • Coral Reef
  • Mai Tai Bar
  • Teppan-yaki Dan
  • The Sandbar

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Foosball table
  • Full-service spa
  • Games
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling
  • Waterslide

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 42,307 square feet of conference space

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 39 per night (in/out privileges)
  • Covered valet parking fee: USD 49 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 069-973-6064-01
This property accepts credit cards, debit cards, and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maui Sheraton
Maui Sheraton Resort
Sheraton Maui
Sheraton Maui Lahaina
Sheraton Maui Resort
Sheraton Maui Resort Lahaina
Sheraton Resort
Sheraton Resort Maui
Lahaina Sheraton
Sheraton Lahaina
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort & Spa Lahaina
Sheraton Maui Resort And Spa
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina
Sheraton Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Maui Resort Spa
Sheraton Maui & Spa Lahaina
Sheraton Maui Resort & Spa Resort
Sheraton Maui Resort & Spa Lahaina
Sheraton Maui Resort & Spa Resort Lahaina

Sheraton Maui Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1012 reviews
Rating 8 - Good. 250 out of 1012 reviews
Rating 6 - Okay. 124 out of 1012 reviews
Rating 4 - Poor. 50 out of 1012 reviews
Rating 2 - Terrible. 40 out of 1012 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved the Sheraton Maui!

We loved our stay at the Sheraton Maui. The proximity to the beach was wonderful, the rooms were comfortable, the breakfast buffet was fantastic. We stayed in another nearby resort a few years ago and we all agreed the Sheraton was better. We'll stay there again next time we go to Maui.
Stayed 2 nights in Mar 2025

8/10 Good

Astgik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property! Adding couple of good restaurants can really enhance the place. Overall we traveled with family and truly enjoyed our stay.
Stayed 5 nights in Apr 2025

8/10 Good

Karan Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities
Need more vegetarian options in the restaurant
Stayed 9 nights in Apr 2025

8/10 Good

Jake and Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Nary

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are old. Need to be updated. Carpet needs to be changed. Bathroom sink was clogged. We ran into one of the engineering guy and told him. He said he was going to fix it. It was still clogged. We had dinner there at their at one of the restaurant and had some left overs, asked multiple staff there to warm it up but they all said that they don’t have a microwave. How can a hotel not have a single microwave. I basically went all around the whole facility to just to get my food warmed up. Finally, we spoke with one of the managers and she was able to help us. There is only one microwave for the whole entire hotel. I felt like it was a battle just to get a chair under the umbrella for some shade. If you don’t go to the pool by 7am, there is no chance for being in the shade. There was only about 10 umbrella for the entire hotel. They need more umbrella We had a false fire alarm a 2 am. We were instructed to leave the building. People went to the pool area waiting and none of the staff came to let us know that we can go back into the building. We waited and then decided to call. The person who answered the phone said “Oh, it’s a false alarm. The alarm should have turned off already.” Now, how are we suppose to know that when the alarm is off, we can go back in the room! I was not able to go back to sleep after the fire alarm. I understand that a false alarm can happen but not sending one of their staff over to let us know that we can enter the room is very unacceptable.
Stayed 5 nights in Apr 2025

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to snorkel from. We loved the pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

KELLIE

Stayed 3 nights in Apr 2025

10/10 Excellent

Daria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, amazing staff! We loved staying there.
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We were upgraded to an ocean front room on top of black rock; the view was fantastic! The pool lounge chairs were not clean (covered in bird poop) and many broken. The bathroom sink was cracked, the electrical outlets would not hold a charger, and there were tiny ants by the coffee maker. Room just seemed worn.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time staying at the Sheraton. The pool was definitely the highlight of the trip for my 3 year old. With its 1.5ft pool section and a water slide it was definitely a hit for her and any child. Also, being close to the beach and black rock cliff it was a great place to swim and go snorkeling to see all kinds of sealife and especially the sea turtles. The short walk along the walking path on the beach to whalers village was very nice and very convenient. I would definitely stay here again with my family for future trips. Also, the staff working there were very friendly and helpful with all of our needs.
Stayed 5 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Kaanapali stay

We stayed 4 nights at the resort and we found the staff was very friendly and accommodating, the facility is really well kept and the food and drink options were great.
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton Hotel in Hawaii offered us an unforgettable experience from breathtaking scenery, amenities, and service. Location is convenient. Great for families
Stayed 4 nights in Apr 2025

10/10 Excellent

Shelvona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities on the property is awesome. The rooms are old but the property is well kept.
Stayed 3 nights in Apr 2025

8/10 Good

Daniel, Mercer Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great beach near the black rock snorkeling spot. Pool was nice, but the hotel was “high volume” — a lot of people go through there and I think they have to work hard to keep the place clear, which they do pretty well. We stayed in a deluxe suite with 4 people which was very comfortable and a step above the standard room. We really liked it. We ate most of our meals at the resort, which was very expensive, but the food was decent. Overall, this was a great family trip.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roopama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were outstanding.
Stayed 1 night in Apr 2025

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

austin

Liked: Staff & service, property conditions & facilities, room comfort

Cat Lovers Paradise

We had a great room with a fantastic view. The grounds are beautiful. Food was pretty good. My wife is allergic to cats and on our final night in their 4 star restaurant they have a cat roaming between and under the tables. We had to leave and try upstairs but the cat had run of the place and showed up there too. We settled for a good steak and half cooked chicken on our patio. Almost spoiled a great vacation but we enjoyed ourselves for the most part.
Stayed 4 nights in Mar 2025

8/10 Good

Carissa Rouchell

Stayed 8 nights in Apr 2025

10/10 Excellent

Jaya Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Mar 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Very walkable. Beautiful beach and property.
Stayed 7 nights in Apr 2025

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just around the pool some things were broken
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2025

8/10 Good

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was exactly what it was
Stayed 5 nights in Mar 2025