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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

2 restaurants, breakfast served
Gym
Balcony
Interior
2 restaurants, breakfast served

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(54 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(110 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(119 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.0 out of 10
Good
(19 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 10 minutes by car from Okanagan Lake and 11 minutes from UBC-Okanagan
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 570 out of 1943 reviews
Rating 8 - Good. 436 out of 1943 reviews
Rating 6 - Okay. 399 out of 1943 reviews
Rating 4 - Poor. 282 out of 1943 reviews
Rating 2 - Terrible. 256 out of 1943 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with family
Liked: Staff & service
Very easy to get to major traffic routes. Nice rooms, nice staff, clean. Some updating/construction but didn’t impact service. I’d go there again
Stayed 3 nights in Sep 2025

8/10 Good

Cheryl

Liked: Cleanliness

Just another stay

Well, my stay was pretty good, but the room i booked and paid for i never got to stay in because there is no elevator service because the hotel is renovating, So, they put me in into another room. It seems this kind of thing always happens to me, always downgraded to another room. That's not fair, it seems I am being punished for going through a third party to book my room, that's not right, a person should always get the room they pay for, doesn't that make aense ?
Stayed 1 night in Sep 2025

2/10 Terrible

R J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't recommend coming to this location
Stayed 2 nights in Sep 2025

10/10 Excellent

Allen

Stayed 1 night in Sep 2025

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Maik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Drunks on back staircase
Stayed 1 night in Sep 2025

8/10 Good

Torin

Stayed 3 nights in Aug 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're in the process of updating this hotel, so I've reviewed it based on it's future potential. Our room was already updated and I loved that it overlooked the pool. I also loved the attached 24 hour Denny's. So often when traveling you get to your destination late, and hungry and this was perfect!
Stayed 4 nights in Sep 2025

10/10 Excellent

Allen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and nice
Stayed 1 night in Sep 2025

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
First room, sticky carpet, heavy mildew and smoke smell, black mold on all the caulking in the shower and part way up the wall, second room, tub didn’t drain it was like having a shower and bath at the same time, toilet didn’t flush, sink did not drain, black mold on shower although not as much as first room. I honestly have a hard time believing they rent these rooms. Terrible hotel
Stayed 1 night in Sep 2025

2/10 Terrible

Julia

Stayed 2 nights in Aug 2025

2/10 Terrible

Julia

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures you provide on your site of this building is misleading this is the second time I’ve stayed here in the atrium building and the rooms are dirty smell musty are old and outdated. The prices are ridiculous for what it actually is. I won’t be staying here agai.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jakob

Stayed 2 nights in Sep 2025

10/10 Excellent

Harshbir

Stayed 2 nights in Sep 2025

8/10 Good

Vlatka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to comment on
Stayed 1 night in Sep 2025

10/10 Excellent

Midnite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is at a premium was our only complaint, everything else was awesome!
Stayed 2 nights in Aug 2025

6/10 Okay

Firozali H.

Travelled with group
We were in the atrium wing and the rooms are okay for one night. I found it not quite upto the same standard as the other Sandman inns I have stayed in the past at and enjoyed their facilities. The toilet could do with replacing.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is under construction.
Stayed 1 night in Sep 2025

4/10 Poor

Kallie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No elevator not clean

Elevator was broken no help carrying out luggage up the stairs, room was not clean
Stayed 1 night in Sep 2025

6/10 Okay

LYNN

Business traveller, Travelled with partner
Liked: Amenities
it is a tough call because there is renos. Weight room is nice. pool area will be nice. room is mostly reno.
Stayed 1 night in Sep 2025

6/10 Okay

Norm

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Inadequate AC room was warm and stuffy. AC unit was extremely loud. Cracked bathroom floor tiles. No elevator to third floor (I'm disabled).
Stayed 1 night in Sep 2025

6/10 Okay

Harvinder

Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Jennifer Michelle

Liked: Staff & service
There was alot of maintenance going on . Appeared to be some water damage on one level. Once that is complete it will be quieter and a more pleasant stay. Hot tub was not working. Air Conditioning in room was really loud .
Stayed 5 nights in Sep 2025