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Best Western Royal Brock Hotel & Conference Centre

3.5 star property

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Outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
716 Gordon Street, Guelph, ON, N1G1Y6
  • Place, University of Guelph
    ‪1 min walk‬
  • Place, University of Guelph Arboretum
    ‪13 min walk‬
  • Place, Stone Road Mall
    ‪16 min walk‬
  • Airport, Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪56 min drive‬

Room options

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 243 reviews
The price is €114
includes taxes & fees
1 Jul - 2 Jul
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About this property

Best Western Royal Brock Hotel & Conference Centre

This hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free continental breakfast and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Best Western Royal Brock Hotel & Conference Centre offers 104 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they enjoy the overall property condition at Best Western Royal Brock Hotel & Conference Centre. During your stay, you're just a quick walk from University of Guelph. Enjoy features like free breakfast and free self parking, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Steps from University of Guelph and 14 minutes by foot from Macdonald Stewart Art Centre
Best Western Royal Brock Hotel & Conference Centre offers its guests an outdoor pool and a fitness center. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 6491 square feet (603 square meters) and includes conference space. The business-friendly Best Western Royal Brock Hotel & Conference Centre also features multilingual staff, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.
Guests are served free continental breakfast daily from 6 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 6,491 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: CAD 50.00 (subject to availability)
  • In-room microwave fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Royal Brock
Best Western Plus Royal Brock Guelph
Best Western Plus Royal Brock Hotel
Best Western Plus Royal Brock Hotel Guelph
Best Western Royal Brock
Best Western Royal Brock Hotel
Royal Brock
Royal Brock Hotel
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Royal Brock Hotel Guelph
Royal Brock Guelph
Best Western Plus Royal Brock Hotel Conference Centre
Royal Brock Hotel
Best Royal Brock & Conference
Best Western Royal Brock Hotel & Conference Centre Hotel
Best Western Royal Brock Hotel & Conference Centre Guelph
Best Western Royal Brock Hotel & Conference Centre Hotel Guelph

Best Western Royal Brock Hotel & Conference Centre Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 125 out of 694 reviews
Rating 8 - Good. 321 out of 694 reviews
Rating 6 - Okay. 157 out of 694 reviews
Rating 4 - Poor. 71 out of 694 reviews
Rating 2 - Terrible. 20 out of 694 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were huge. Loved the location close to shopping, restaurants, and the university. Staff was lovely.
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not our first time stayed with Royal Brock Hotel, the previous experience was great that's why we came back again. The cleanliness was still good, breakfast was decent, yet the front desk staff was disappointing us. He had a negative attitude, ignored us when we stepped into the hotel, myself work in the hospitality industry, I can't believe that being a front desk agent can be this impolite. I didn't expect this from RB.
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Martin Chun Ying

It served the purpose.

I have chosen this hotel because of its close proximity to the local university (five minutes walk just across the street). I later found out that it was an old Best Westen now operating as Royal Brock. The hotel is no doubt very old and poorly maintained, a reason for the very reasonable rate. Much work is needed especially in the toilet. However, the staff at the reception (the only staff I have interacted with while staying there for two nights) was very friendly and helpful, the WiFi works good, and if one isn’t picky, the hotel does offer a simple breakfast for free every morning. Oh, and it does have a decent indoor pool.
Stayed 2 nights in Sep 2018
Verified

4/10 Poor

Marie

Liked: Staff & service
Disliked: Room comfort

The room is clean, but it's OLD, air con too loud

The staff is friendly and helpful, but I can see the budget very limited, feel sorry the front desk staff has to do EVERYTHING. The housekeeper didn't clean our room for 3 days, 1st day my husband put privacy sign on by mistake, next 2 days no sign was on, but still didn't clean the room, the toilet is ALMOST plugged, the sink is 80% plugged up, call front desk, sent plumber right away, WIFI is very weak which my son complained most, leaking water from the roof water all over the stairs after the big rain storm. Didn't try the breakfast at all. so no commend.
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

Karelyn

May Have to Re Think Staying Again

Check in was fine. I liked that we were on the main floor and did not have to climb stairs. The rooms do have to be updated! Our room in particular was very damp and smelled like it. I am not sure if there is a water leak issue or what. Was not happy about that. At breakfast...they had run out of some of the food, but more was being made when I finally was able to talk to a girl who worked there. There were no plates or utensils when we showed up. I took it upon myself to fill the knives, forks and spoons as people needed them and no staff was around. There should be someone out there checking on these simple things all the time. Overall the breakfast was ok. These issues with the room were a problem the last time we stayed. May have to re think staying again.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Mal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price, location, room space, services at Front desk, breakfast are all good. Only one thing needs to take care of is the number of staffs serving breakfast. When supplies ran out, it took quite a while to be refilled which cause inconvenience.
Stayed 2 nights in Aug 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Large room but not clean

I checked in and found that the room is not clean yet and air-conditioning is running (seems like others are staying in the room). A lot hair in bathroom from previous guest. No elevator at conference building. It is not suitable for heavy luggage. However, the front staff is really nice and helpful.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at the Royal Brock Hotel in Guelph and would recommend it to anyone. The rooms are clean and beds are comfortable. The complimentary hot breakfast was good if a bit repetitive but saved going out somewhere. We didn't make use of the pool but it also looked clean and inviting. We would stay again for sure!
Stayed 3 nights in Aug 2018
Verified

6/10 Okay

Lisa

Could have been better.

The hotel was ok for its age. The staff tried to be accommodating. The breakfast was terrible. It was convenient to where we needed to go, so that worked for us.
Stayed 6 nights in Jun 2018
Verified

8/10 Good

DWB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fulfills our needs
Stayed 1 night in Aug 2018
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

BEWARE OF BEDBUGS

The room smelled weird when we first walked in, and I thought about leaving and finding another place to stay but talked myself out of it. Definitely should have gone with my instincts -- turns out our room had BED BUGS!
Stayed 4 nights in Aug 2018
Verified

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Wifi didn’t work in our room, and the mattress was uncomfortable/ low in the middle. Poor breakfast overall, fake eggs, coffee was burnt, sausages were cold. Staff were friendly and room was clean.
Stayed 1 night in Aug 2018
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price away from the weekend. Street address confuses the GPS. Hotel faces one street, but only entrance is on another street.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and comfortable. Beds were great TV was a little small but good choice of channels. Restaurants and bars were close by as was shopping. The address is Gordon St., but the entrance is on Stone Rd.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
initially was given a room that had not been Maid serviced. the reservation desk quickly gave us an upgrade room that suited us well
Stayed 1 night in Aug 2018
Verified

8/10 Good

AI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and convenient location. reasonably priced.
Stayed 1 night in Aug 2018
Verified

4/10 Poor

P

Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy with experience left early. Room cleanliness not great found fresh blueberries on carpet....not ours...bathroom iffy rubber mat for shower disinetrgrating,,much in need of upgrade. Suspect it was a college residence in a past life. Bed only doubles and uncomfortable. Air could not cool room even when set to 68 F. Sheer curtains in shreds. Breakfast was acceptable. Would not return to this venue.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large and clean! Bed was comfortable. Breakfast was good!
Stayed 2 nights in Aug 2018
Verified

6/10 Okay

GramA

Liked: Staff & service
Complimentary breakfast was varied.
Stayed 4 nights in Aug 2018
Verified

8/10 Good

Clayton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good, not great

Good overall Good deal, good breakfast, good customer service. Pool was great, they upgraded us for free. Room wasn't overly clean though. Spiders and webs in bathroom, a centipede greeted us, and someone's hair was on the ceiling and floor. The bathtub / shower also had someone's hair and what looked like snot on the shower curtain. Overall good, but definitely more attention to detail needed.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice room. Very quiet. Friendly service and nice room.
Stayed 3 nights in Jul 2018
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guelph stay

A nice basic hotel to stay at - was in town for the Hillside Festival and found this to be an easy place to crash at afterwards. The free breakfast was nice, but I wish there were a few more options for gluten-free guests. Also, I don't understand why everything was served with disposable plates, cups, and cutlery. That's a massive amount of garbage that's created every single day!
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Nao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean accommodation and great hospitality.
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Debbie

Disliked: Cleanliness, room comfort
Room was damp and musty smelling. The screen door on the patio door was stiff and the door was difficult to open and close. The beds were uncomfortable and the staff were invisible.
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Rhi

Liked: Staff & service
Disliked: Room comfort
The location was great, however, the hotel is run down and has a persistent smell. My room was a nice size and had a balcony (with no chairs). The balcony likely contributed to all the earwigs I found in the bathroom, the bed, and once on me from my clothing.
Stayed 5 nights in Jul 2018