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4.6 out of 5

"Beautiful hotel. Excellent staff - very friendly and polite. Breakfast buffet is awesome - loads of choice. Half board has great choices of restaurant ... " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

Our customers tell us they enjoy Jumeirah Zabeel Saray's good location. During your stay, you'll be close to Dubai Marina. Enjoy features like free WiFi in public areas and free valet parking, plus 2 indoor pools. Built in 2010, this 5-star hotel has 405 rooms over 6 floors. All rooms offer free wired Internet and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, iPod docking stations and sofa beds
  • Free WiFi and wired Internet in some public areas
  • Free valet parking
  • Enjoy a bite to eat at Imperium, a brasserie that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park or swim in the 2 indoor and 2 outdoor pools
  • Services include supervised activities for kids, dry cleaning/laundry and concierge services
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a steam room
  • Guests speak favourably about the size of the guestrooms and the helpful staff
  • 7 minutes by car from Aquaventure and 10 minutes from Nakheel Mall
  • Airport shuttle service available for a fee

Royal Apartment, 4 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 9 Max
€730* Per night/room 30 Jun - 1 Jul

Grand Suite (Imperial)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, Sea View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Club King Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Apartment, 5 Bedrooms

Bed Count 5 King Beds Maximum Occupancy 14 Max

Grand Deluxe Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jumeirah Zabeel Saray ratings based on 76 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jumeirah Zabeel Saray

Everyone (37) Couples (18) Family (15) Friends (4)
4 out of 5
Beautiful hotel. Excellent staff - very friendly and polite. Breakfast buffet is awesome - loads of choice. Half board has great choices of restaurants to eat from. My only complaint is of the kids club. I had high expectations of the Sinbad club. The outdoor kids pool and play area is great - however, the indoor play area needs work. Most of the toys and accessories were damaged or had parts missing. In bad condition and need to be replaced. Seemed empty and not much for the kids to play with or keep them entertained. Apart from this minor hiccup the hotel was exceptional in every other aspect.

Posted by , from london on 13 Mar 2020

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5 out of 5
Superb! The hotel is a huge Excellent staff and beautiful beaches with top quality on service Incredible food at Imperial. Happy hour at the Crown. Coming back soon again

Posted by on 22 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Duty Manager

Thank you

4 out of 5
The location and style of the property is very good, however the rooms are now looking aged and dark. Not happy that no phone operating instruction are provided in the rooms.

Posted by on 10 Nov 2019

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Comment from Hotel Management

26 Dec 2019 by Kamilia

Thank you for your feedback

5 out of 5

Posted by on 24 Mar 2019

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Comment from Hotel Management

8 Apr 2019 by BE

It is a pleasure having you as our guest at Jumeirah Zabeel Saray. We are pleased to read you had a great stay with us. Sincerely, Business Excellence Team

5 out of 5
A brilliant hotel, with fabulous staff, and lovely amenities. Brilliant views of the palm, and very peaceful. We were lucky enough to be there when 2 weddings were on, and the way the staff treated the wedding party and other guests was fabulous. And a big hello to Mohammad in the breakfast room who always made us feel very welcome and remembered what we like and how... And ann and cindy in the sultans lounge who are brilliant, for the small details and remembering me from my last visit and how I liked sushi and where I liked to sit, they made it feel like home from home... So a big thank you. And my mother is telling all her friends how friendly everyone was and how nice everything was for us during our visit. See you all soon

Posted by on 4 Mar 2019

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Comment from Hotel Management

11 Mar 2019 by BE

We thank you for highlighting our hotel team's brilliant service in your review. Mohammad, Ann and Cindy were delighted to be acknowledged by our guest. We look forward to welcoming you back. Kind regards, Business Excellence Team

3 out of 5

Posted by on 7 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by BE

It is a pleasure having you as our guest at Jumeirah Zabeel Saray. We are pleased to read you had a great stay with us. Sincerely, Business Excellence Team

5 out of 5
Fantastic location. Superb hotel, couldn’t fault a thing. The staff couldn’t do enough for you Food was excellent Would definitely recommend

Posted by , from Cardiff on 1 Oct 2018

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Comment from Hotel Management

2 Oct 2018 by Business Excellence Department

Dear Lucy, Greetings from Jumeirah Zabeel Saray. My colleagues and I are delighted to read your glowing review on Expedia and we thank you for being our ambassador and recommending us. We look forward to welcoming you back in the near future. Sincerely, Business Excellence Department Jumeirah Zabeel Saray

5 out of 5
LOVE LOVE LOVE!!! Definitely will be returning!! Very luxurious

Posted by , from London on 30 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Business Excellence Department

Dear Rux, My colleagues and I are delighted to read your review following your recent stay with us. We most definitely look forward to welcoming you back in the near future. Sincerely, Business Excellence Department Jumeirah Zabeel Saray

5 out of 5
Second time staying here. It is one of favorite hotels anywhere, fabulous location, architecture and cuisine theming is exceptional as is the quality of both. Staff very warm, professional and indeed great fun. This is a true five star experience.

Posted by , from Dublin on 28 Aug 2018

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Comment from Hotel Management

9 Sep 2018 by Business Excellence Department

Dear Greg, Thank you for taking the time to share your review following your recent stay. My colleagues and I are delighted to learn that you enjoyed your stay with us at Jumeirah Zabeel Saray. We look forward to welcoming you back in the near future. Kind regards Business Excellence Department Jumeirah Zabeel Saray

5 out of 5
Stayed at some of the best properties in Dubai so this hotel was being put tp the test against the best. Fantastic Hotel. Amazing hospitality. Staff always had a smile on their faces. Facilities were brilliant. Spa was great but in my opinion not the best in Dubai. Beach was very spacious and clean. Pool was also very spacious. Good selection of restaurants. Oh and the heavenly smells of the hotel, just perfect. Highly recommended. Keep up the good work.

Posted by on 18 Sep 2017

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About the Jumeirah Zabeel Saray

Location Palm Jumeirah, West Crescent, Dubai,

Property Features

Step outside to unwind on the sandy beach. Cool off in one of the 2 indoor and 2 the outdoor swimming pools at Jumeirah Zabeel Saray, and have fun in the sun with activities such as windsurfing. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, a kids' pool and outdoor tennis courts. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 405 guestrooms or units
  • 6 levels
  • 8 dining venues
  • Built in 2010
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of indoor pools -2
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (40.1 km / 24.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Jumeirah Zabeel Saray offers 405 forms of air-conditioned accommodation with iPod docking stations and minibars. Beds feature premium bedding. 48-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets. This Dubai hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking tub
  • Pull-out sofa bed
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Imperium – This brasserie specialises in international cuisine and serves breakfast, brunch and dinner. A children's menu is available.

Amala – This restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park are featured at the hotel. 2 the outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking on site
  • Skydiving nearby
  • Personal motorised watercraft on site
  • Motor boating on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

All guests must present valid passport or government issued photo identification at check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 367.5 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please be advised that all guests, including children, staying at Jumeirah Zabeel Saray are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1300
  • New Year's Eve (31 December) Gala Dinner per child: AED 650 (from 4 to 15 years old)
  • A tax is imposed by the city: AED 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 170 for adults and AED 85 for children (approximately)
  • Airport shuttle fee: AED 400 (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AED 367.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jumeirah Saray
  • Jumeirah Saray Zabeel
  • Jumeirah Zabeel Saray
  • Jumeirah Zabeel Saray Dubai
  • Jumeirah Zabeel Saray Hotel
  • Jumeirah Zabeel Saray Hotel Dubai
  • Saray Jumeirah
  • Zabeel Jumeirah
  • Zabeel Jumeirah Saray
  • Zabeel Saray Jumeirah
  • Jumeirah Zabeel Saray Hotel
  • Jumeirah Zabeel Saray Dubai
  • Jumeirah Zabeel Saray Hotel Dubai

You should know

  • Jumeirah Zabeel Saray offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.