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Amwaj Rotana, Jumeirah Beach - Dubai

5.0 star property
VIP Access

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Lobby
Room, 1 King Bed, Balcony (Sea Front View Lounge Access)
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Suite, 2 Bedrooms, Balcony, Sea View (Sea Front Lounge Access) | Living area
Room, 2 Single Beds, Balcony, Sea View (Ain Dubai) | Balcony view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Jumeirah Beach Residence, The Walk, Dubai, Dubai, 86834
  • Place, The Walk
    ‪1 min walk‬
  • Place, The Beach Mall
    ‪2 min walk‬
  • Place, Marina Beach
    ‪5 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Sea View Room with Balcony - Twin Bed

  • Sleeps 2

View all photos for Sea Front View Room with Balcony and Lounge Access - King Bed

Down duvets, pillow-top beds, minibar, in-room safe

Sea Front View Room with Balcony and Lounge Access - King Bed

  • Sleeps 2

View all photos for Room, 1 King Bed, Balcony, Sea View

Room, 1 King Bed, Balcony, Sea View

Room, 1 King Bed, Balcony, Sea View

9.2 out of 10
Wonderful
(28 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony, Sea View

Room, 2 Single Beds, Balcony, Sea View

Room, 2 Single Beds, Balcony, Sea View

8.6 out of 10
Excellent
(10 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room, 1 King Bed, Balcony, Sea View

Family Room, 1 King Bed, Balcony, Sea View

Family Room, 1 King Bed, Balcony, Sea View

9.4 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Sea Front View)

Room, 1 King Bed, Balcony (Sea Front View)

Room, 1 King Bed, Balcony (Sea Front View)

8.4 out of 10
Very good
(7 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony (Sea Front View)

Room, 2 Single Beds, Balcony (Sea Front View)

Room, 2 Single Beds, Balcony (Sea Front View)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room, 1 King Bed, Balcony (Sea Front View)

Family Room, 1 King Bed, Balcony (Sea Front View)

Family Room, 1 King Bed, Balcony (Sea Front View)

  • Partial ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Sea View (Ain Dubai)

Room, 1 King Bed, Balcony, Sea View (Ain Dubai)

Room, 1 King Bed, Balcony, Sea View (Ain Dubai)

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony, Sea View (Ain Dubai)

Room, 2 Single Beds, Balcony, Sea View (Ain Dubai)

Room, 2 Single Beds, Balcony, Sea View (Ain Dubai)

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Balcony (Sea Front View Lounge Access)

Down duvets, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony (Sea Front View Lounge Access)

8.0 out of 10
Very good
(5 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony (Sea Front View Lounge Access)

Down duvets, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Balcony (Sea Front View Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Balcony (Sea Front Lounge Access)

Suite, 1 Bedroom, Balcony (Sea Front Lounge Access) | Balcony view

Suite, 1 Bedroom, Balcony (Sea Front Lounge Access)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony, Sea View (Sea Front Lounge Access)

Suite, 2 Bedrooms, Balcony, Sea View (Sea Front Lounge Access)

Suite, 2 Bedrooms, Balcony, Sea View (Sea Front Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 172 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Single Bed

View all photos for Sea Front View Family Room with Balcony - King Bed

Down duvets, pillow-top beds, minibar, in-room safe

Sea Front View Family Room with Balcony - King Bed

  • Sleeps 3

Sea View Family Room with Balcony - King Bed

  • Sleeps 3

Ain Dubai Sea View with Balcony - Twin Bed

  • Sleeps 2

Sea View Room with Balcony - King Bed

  • Sleeps 2

Sea Front View Room with Balcony - King Bed

  • Sleeps 2

Premium King Room With Sea View

  • Sleeps 3

Suite, 2 Bedrooms, Balcony, Sea View (Sea Front Lounge Access)

  • Sleeps 4

Premium Twin Room With Sea View

  • Sleeps 2

Room, 1 King Bed, Balcony, Sea View (Ain Dubai)

  • Sleeps 2

Family Room, 1 King Bed, Balcony (Sea Front View)

  • Sleeps 3

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About this property

Amwaj Rotana, Jumeirah Beach - Dubai

Stylish beach retreat with outdoor pool
Catch some rays at the nearby beach or spend the day relaxing at Amwaj Rotana, Jumeirah Beach - Dubai's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
Amwaj Rotana, Jumeirah Beach - Dubai offers 301 accommodations with minibars and safes. Pillowtop beds feature down comforters. 40-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

A health club and in-room fitness are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Amwaj Rotana, Jumeirah Beach - Dubai. During your stay, you're just a quick walk from Marina Beach. You'll find features like free WiFi in public areas, free valet parking, and a free shopping center shuttle.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking
  • Enjoy international cuisine with ocean views at Horizon, All Day Dining, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, facials, or aromatherapy at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • 0.1 mi (0.1 km) from The Beach Mall and 13.2 mi (21.2 km) from Dubai Miracle Garden
  • Free shopping center shuttle service
Some rates at Amwaj Rotana, Jumeirah Beach - Dubai are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Amwaj Rotana, Jumeirah Beach - Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 4 meeting rooms, and limo/town car service are available. A children's pool, a sauna, and a terrace are also featured at the luxury Amwaj Rotana, Jumeirah Beach - Dubai. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Horizon, All Day Dining - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Rosso, Italian Restaurant - Overlooking the ocean and pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Benihana, Japanese - Overlooking the ocean and pool, this restaurant specializes in sushi and serves brunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
JB's Gastropub - This gastropub specializes in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Fumo Lounge by Rosso - This bar specializes in local cuisine and serves dinner only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Amwaj Rotana, Jumeirah Beach - Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free shopping centre shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Free secured, covered valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 99 for adults and AED 49 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benihana, Japanese
  • Fumo Lounge by Rosso
  • Horizon, All Day Dining
  • JB's Gastropub
  • Rosso, Italian Restaurant

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Elliptical machine
  • Free daily newspapers
  • Free weights
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Rowing machine
  • Safe
  • Soundproofed rooms
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, and their visitors are required to present a valid passport or Emirates identification card at check-in. Copies of identification are not accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Amwaj Rotana, Jumeirah Beach - Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 216.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 99 for adults and AED 49 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 216.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Amwaj Rotana, Jumeirah Beach - Dubai.

Property is also known as

Amwaj Jumeirah
Amwaj Rotana Jumeirah
Amwaj Rotana Jumeirah Beach Residence Dubai
Amwaj Rotana Jumeirah Residence
Amwaj Rotana Jumeirah Residence Hotel
Amwaj Rotana Jumeirah Residence Hotel Dubai Beach
Rotana Amwaj
Rotana Amwaj Jumeirah
Rotana Jumeirah
Rotana Residence
Amwaj Rotana Jumeirah Beach Residence Hotel Dubai
Amwaj Rotana Jumeirah Beach Residence Hotel
Amwaj Rotana Jumeirah Beach Residence

Amwaj Rotana, Jumeirah Beach - Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1002 reviews
Rating 8 - Good. 240 out of 1002 reviews
Rating 6 - Okay. 56 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

tariq

Stayed 1 night in Nov 2025

10/10 Excellent

sandeep

Stayed 9 nights in Oct 2025

10/10 Excellent

Natalie

Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent at every levels
Stayed 2 nights in Nov 2025

6/10 Okay

Firas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to seriously work on fixing the elevators issue because they only have 3 elevators for the entire hotel and waiting for one of them to arrive took a very long time
Stayed 4 nights in Oct 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spotless and all the staff could not be more helpful. Throughout the hotel all the staff make you feel more than welcome.
Stayed 5 nights in Oct 2025

10/10 Excellent

AMY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Great location to amenities..15 minute walk to Metro.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ciara Marie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The location is perfect. The staff couldn’t have been nicer. The rooms are spacious and the whole place is spotlessly clean. Would highly recommend staying here and we will be back soon.
Stayed 7 nights in Oct 2025

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Stayed 4 nights in Oct 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was kept clean and tidy, check-in experience was good. Pool on site, busy in the mornings but more availability for loungers in the afternoon.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kulthoom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Aaliya

Stayed 2 nights in Oct 2025

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good for anyone who doesn’t want to go outside JBR.
Stayed 5 nights in Oct 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location
Stayed 4 nights in Oct 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff are great especially Sabrina and mostapha at breakfast and mohi at the pool bar who recognised us from last year 10/10 for staff.
Lovely birthday surprise
Stayed 8 nights in Oct 2025

6/10 Okay

Natasha

Stayed 3 nights in Sep 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive! All staff were very welcoming from the front desk to the concierge, house keeping and in room dining extremely hospitable, throughly enjoyed it with my parents and would highly recommend
Stayed 2 nights in Oct 2025

2/10 Terrible

Alla, Allentown

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't even know where to start describing how awful this place is. 5 stars it is not, we felt totally scammed, I've stayed in 3 star hotels WAY better than this hell hole. We arrived at 1:30pm (check-in is at 2), the room was not ready. I can sort of understand that but other hotels, especially those claiming to be 5 stars, already have a room available 30 min before the check in. The girl on reception immediately tried to upsell us a more expensive room, then disappeared before checking us in, and we stood by the reception counter for over half an hour, with no-one updating us or showing any interest in us. We had to ask someone else eventually about checking us in, and even though at that point it was well after 2pm, the was some confusion about our room. After we were finally given a room, it was not the room type we booked - we booked a room with a king bed and a double-bed sofa, and we got a room with just two double beds for 3 people. When I called reception and complained, it took them another half an hour to have someone call us back. Then a single bed was delivered to our room (without confirming with us if that arrangement was ok by us), which took all the free space left in the room. The staff person bringing the bed had attitude of being greatly inconvenienced by this demand. The AC did not work in the room, and it took them over 24 hrs to send someone to look at it. Even after supposedly 'fixing' the AC, it didn't work properly, but it was just enough to cou
Stayed 7 nights in Sep 2025

10/10 Excellent

Mrs Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, rooms are large & clean. Amazing service from all the staff. The room attendants were really thorough and always make sure you have everything you need. The staff at the pool are great too! Location great. Only small downside is the lifts are a bit slow only 3 for 25 floors so can take a while for one to arrive / be empty.
Stayed 7 nights in Sep 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and the room was extremely clean. The staff were exceptional from greeting you on arrival right through to leaving to come home. Everyone deminstrated the will to help and could not do enough for us. It was in a fantastic location making it very accessible to a local super market, restaurants, beach and the Ain Dubai.
Stayed 2 nights in Oct 2025

10/10 Excellent

GILLIAN MARGARET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at JB Pub were fantastic
Stayed 5 nights in Sep 2025

10/10 Excellent

Vinod

Stayed 5 nights in Sep 2025

10/10 Excellent

Azraa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely trip, tram line close by, staff very friendly, room view 10/10. Close to the marina and JBR walk. Lifts are slow and they could improve by having day beds on the beach. You have to hire an umbrella for the beach.
Stayed 2 nights in Sep 2025