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4.5 out of 5

"An absolutely wonderful resort which we would highly recommend. The facilities are fantastic esoevially the heated outdoor pools and the spa is superb ... " More

By a verified traveller on Thu 17 Jan 2019

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Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Sofitel Dubai The Palm Resort & Spa. During your stay, you'll be within walking distance of Aquaventure. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle. This 5-star resort has 361 rooms. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, iPod docking stations and 24-hour room service
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine at Manava, one of the property's 7 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 indoor and 2 outdoor pools or soak in the spa tub
  • Indulge with body wraps, aromatherapy or body treatments at So SPA
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a fitness centre
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 4-minute drive from Aquaventure and 13 minutes from Dubai Marina
  • Free shopping centre shuttle service

Luxury Room, Balcony, Sea View (Private Beach access)

Bed Count 1 King Bed Maximum Occupancy 3 Max
€129* Per night/room 31 May - 1 Jun

Suite, 1 King Bed with Sofa bed, Jetted Tub, Beach View (Living room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, View (Private Beach access, Palm View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 2 Bedrooms (Millesime Club, Private Beach access)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Sofitel Dubai The Palm Resort & Spa ratings based on 139 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai The Palm Resort & Spa

Everyone (71) Couples (41) Business (3) Family (6) Friends (7) Other (2)
5 out of 5

Posted by on 16 Jan 2020

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Comment from Hotel Management

17 Jan 2020 by Guest Experience Team

Dear Valued Guest, We thank you so much for your wonderful comments! Words are not enough to express to you our gratitude for all these compliments regarding the service you experienced. Be assured that we have shared your feedback with all the team. Thank you so much for your recommendation and we look forward for your next visit. The Guest Experience Team Sofitel Dubai The Palm

5 out of 5

Posted by on 1 Oct 2019

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Comment from Hotel Management

2 Oct 2019 by Guest Relations Team

Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel Dubai The Palm. Sincerely, Guest Relations Team Sofitel Dubai The Palm

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

7 Jun 2019 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Itziar Garcia Guest Relations Manager - Sofitel The Palm, Dubai

5 out of 5

Posted by on 28 May 2019

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Comment from Hotel Management

30 May 2019 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Itziar Garcia Guest Relations Manager - Sofitel The Palm, Dubai

5 out of 5
An absolutely wonderful resort which we would highly recommend. The facilities are fantastic esoevially the heated outdoor pools and the spa is superb. The beach is gorgeous and the water so clear amd also faitly shallow so safe for swimming and for families. The best thing about this hotel however were the staff. Every single person was so helpful and kind always with a smile on their face, from the reception to valet parking to the spa. A wonderful stay.

Posted by on 17 Jan 2019

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Comment from Hotel Management

24 Jan 2019 by Guest Experience Team

Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

5 out of 5
Beautiful hotel lovely staff very helpful and friendly

Posted by on 2 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by Guest Experience Team

Dear Valued Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for giving us excellent rating on Expedia. We are extremely happy to learn that you have enjoyed your overall experience and that our products, facilities, and the services provided were to your standards and expectations. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

5 out of 5
Staff couldn’t do enough for you, was a really relaxing break, and felt relaxed Only down side drinks and food are very expensive, apart from that great place

Posted by on 11 May 2018

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Comment from Hotel Management

14 May 2018 by Guest Experience Team, Sofitel the Palm, Dubai

Dear Guest, Thank you for choosing Sofitel the Palm, Dubai and for sharing your experience with us. We are delighted to read that most of our products and services were up to your expectation and satisfaction. We look forward to welcoming you back in our resort in the not so distant future. Sincerely.

5 out of 5

Perfect hotel! Absolutely amazing especially for !

Food, room, views, pools, facilities and staff all absolutely incredible! One of the best holidays we've ever had!

Posted by , from Hong Kong on 27 Feb 2018

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5 out of 5
Beautiful hotel, friendly staff and excellent facilities

Posted by , from London on 20 Nov 2017

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Comment from Hotel Management

26 Dec 2017 by Guest Experience Team

Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai

3 out of 5
Pros: Food was good.
Cons: All of the above
Location: On the palm so not a great deal apart from Atlantis facilities. However not much to do nearby when on the Palm anyway
Door wouldn't shut properly. Had a palm tree in the way of my 'sea view' room. Toiletries would not be replace with new ones when cleaners would clean the room. Some staff would just smile when I told them this, despite not raising it (as I didn't spend much time in the room anyway). Okay Hotel however Le Meridian near JBR is definitely recommended!

Posted by , from London on 23 Aug 2017

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Comment from Hotel Management

27 Aug 2017 by Guest Experience Team Sofitel The Palm, Dubai

Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. Your feedback is very important to us and your comments have been shared with the concerned departments in order to better serve our guests in the near future. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely,

About the Sofitel Dubai The Palm Resort & Spa

Location East Crescent Road, Dubai, 55558

Property Features

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Enjoy your summer holiday at Sofitel Dubai The Palm Resort & Spa with a pampering treatment at the full-service spa and refreshing swim in one of the 4 indoor and 2 the outdoor swimming pools. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges, A beach bar, and A poolside bar. Public spaces have free WiFi. This luxury resort also offers a free kid's club, a kids' pool and an outdoor tennis court. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai resort.

  • 361 guestrooms or units
  • 7 dining venues
  • 6 bars or lounges
  • 13149 sq ft of conference space
  • 1222 sq. m of conference space
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of indoor pools -4
  • Number of outdoor pools -2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (38.8 km / 24.1 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

Sofitel Dubai The Palm Resort & Spa offers 361 forms of accommodation with iPod docking stations and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. This Dubai resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Egyptian cotton linens
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Bottega – This delicatessen specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.

Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools and 4 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a private beach, an outdoor tennis court, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fishing on site
  • Rowing or canoeing on site
  • Boat tours on site
  • Windsurfing on site

Spa Services

So SPA has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include Thai massages, facials and body wraps. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 28
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

For more details, please contact the property using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sofitel Dubai The Palm Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The Two Bedroom Beach Suite" at this property consists of two connecting Beach Suites. "

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 3
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2100
  • New Year's Eve (31 December) Gala Dinner per child: AED 1350 (from 12 to 18 years old)
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 145.00 per person (approximately)
  • Airport shuttle fee: AED 350 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Palm Resort
  • Dubai Palm Sofitel
  • Sofitel Dubai Palm
  • Sofitel Dubai Palm Resort
  • Sofitel Resort
  • Sofitel Palm Resort
  • Sofitel Palm
  • Sofitel Dubai The Palm Resort Spa
  • Sofitel Dubai The Palm & Dubai
  • Sofitel Dubai The Palm Resort & Spa Dubai
  • Sofitel Dubai The Palm Resort & Spa Resort
  • Sofitel Dubai The Palm Resort & Spa Resort Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.