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4.4 out of 5

"Staff were very helpful and friendly. Room needs refurbishment, most of furniture and fittings are worn. Very noisy with constant parties with lourd m ... " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at FIVE Palm Jumeirah Dubai. During your stay, you're just a quick walk from Dubai Marina. Enjoy features like free WiFi in public areas and free valet parking, plus 6 outdoor pools. This 5-star resort has 470 rooms over 16 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with balconies, deep-soaking bathtubs and 24-hour room service
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy Chinese cuisine at Maiden Shanghai, one of the property's 3 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour fitness centre and a sauna
  • Guests have great things to say about the restaurant and the comfortable guestrooms
  • Steps from Dubai Marina and 12 minutes by car from Aquaventure
  • Airport shuttle service available for a fee

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
€103* Per night/room 12 Jul - 13 Jul

Superior Room, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room-New Year Eve Package

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

FIVE Palm Jumeirah Dubai ratings based on 68 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for FIVE Palm Jumeirah Dubai

Everyone (56) Couples (5) Family (2)
3 out of 5
Staff were very helpful and friendly. Room needs refurbishment, most of furniture and fittings are worn. Very noisy with constant parties with lourd music , on top of it noisy kitchen fan and cooking smell made our balcony unusable. Ideal for party goers - definitely not for families. children's swimming pool was nice , clean with attentive lifeguard.

Posted by , from London on 26 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Chaitanya

Dear Guest, Thank you for taking time to share your experience at FIVE Palm Jumeirah Dubai. We constantly strive to provide our guests with a comfortable and memorable experience. I am disappointed to know that in your case we obviously fell short. May I request you to please treat this experience in isolation and non-representative of the FIVE experience and give us another opportunity to re-affirm your perception of FIVE Palm Jumeirah Dubai. The team and I do hope to have the pleasure of welcoming you back. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5
The property was amazing. I was definitely recommend staying here

Posted by on 23 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Chaitanya

Dear Guest, Thank you for taking time to share a review of your experience at FIVE Palm Jumeirah Dubai. Our endeavor is to provide our guests with a comfortable and memorable experience and I am so happy to see that we were able to achieve that. I have passed on your compliments to the entire team who are thrilled to learn of your appreciation of their services. There is no better motivation for us than getting recognized for our efforts by our valuable guests. We appreciate you taking time to write a review and we look forward to welcoming you again. Best regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by on 22 Feb 2020

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Comment from Hotel Management

23 Feb 2020 by Chaitanya

Dear Guest, Thank you very much for staying with us. We are happy to know that you enjoyed the facilities and services in the hotel. We look forward to welcome you back soon. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by , from London on 5 Feb 2020

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Comment from Hotel Management

8 Feb 2020 by Chaitanya

Dear Guest, Thank you for your wonderful comments and review posted online regarding your pool experience at FIVE Palm Jumeirah. Your positive feedback is a great source of motivation for all of us as we try to achieve even higher standards of service. Warm regards, Chaitanya Sharma Director of Front Office & Residences

5 out of 5

Posted by on 27 Nov 2019

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5 out of 5
Excellent service; spacious and modern room and great hotel facilities

Posted by on 4 Nov 2019

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5 out of 5

Posted by on 12 Oct 2019

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2 out of 5

Posted by on 25 Sep 2019

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5 out of 5

Posted by on 11 Sep 2019

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5 out of 5

Posted by on 15 Aug 2019

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About the FIVE Palm Jumeirah Dubai

Location No. 1 The Palm, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Bring your whole family to FIVE Palm Jumeirah Dubai for summer fun including 6 the outdoor swimming pools, the free kids' club and the kids' pool. There are 3 restaurants and 3 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness centre, a hot tub and a sauna. Free self parking and valet parking are available. This 5-star Dubai resort is smoke free.

  • 470 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 3 coffee shops
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools -6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (33.6 km / 20.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

FIVE Palm Jumeirah Dubai offers 470 forms of accommodation with minibars (stocked with some free items) and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Deep-soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Maiden Shanghai – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

BLVD on ONE – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Cinque – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.

The Delisserie – This coffee shop serves breakfast, lunch, dinner and light fare. Open daily.

The Spa Café – This café serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

6 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • One child stays free
  • Staff wear personal protective equipment
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 120 for adults and AED 60 for children (approximately)
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Resort
  • Viceroy Palm Jumeirah Dubai
  • FIVE Palm Jumeirah Dubai Dubai
  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Palm Jumeirah Dubai Resort Dubai
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.