2/10 Terrible
Victoria
Travelled with family
30 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Deceptive meal policy: I prepaid for lunch and dinner, but drinks — including water — were not included. Only low-quality tap water was served at breakfast.
Beach service: Guests must carry towels and open heavy umbrellas themselves. Staff was rude and commanding — no courtesy at all.
Saturday discrimination: On Saturdays, hotel guests are forced to eat outdoors in 39°C heat, while outside visitors with red wristbands take all indoor tables and receive free drinks and better service. Paying guests wear blue wristbands and are treated as second-class.
Poor hospitality: Staff rarely greet guests. Restaurant tables and outdoor chairs were filthy and not cleaned between seatings.
Aggressive tipping culture: After every meal, staff chased us with receipts asking for tips — even for prepaid buffets.
Room conditions: Dirty carpet, stained towels, filthy balcony, non-functioning TV, very dim bathroom light, unemptied trash, and poor cleaning overall.
Spa experience: Staff followed me to my room demanding payment — extremely intrusive.
Privacy violation: One morning, staff dumped my personal bag into a trash bag due to a small cream spill — without my consent.
Final insult: The night before checkout, they wanted to send someone to my room to remove the minibar. Only after I refused did they agree to charge the deposit.
Absolutely no trust, service, or respect. Terrible experience.
Victoria
Stayed 8 nights in Apr 2025
