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The Pacific Sutera Hotel

5.0 star property

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Photo gallery for The Pacific Sutera Hotel

Private beach, white sand, beach umbrellas, beach towels
Property video
Terrace/patio
Outdoor dining
Deluxe Sea View King

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Place, Sutera Harbour
    ‪5 min walk‬
  • Place, Gleneagles Hospital
    ‪13 min walk‬
  • Place, Imago Shopping Mall
    ‪16 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Junior Suite

Memory-foam beds, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Premium Sea View King Room

A modern hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Premium Sea View King Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, individually decorated

Deluxe King

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Sea View King

Deluxe Sea View King

Deluxe Sea View King

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, individually decorated

Pacific Junior Suite

  • Golf view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Pacific Executive Suite

Pacific Executive Suite

Pacific Executive Suite

  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Golf view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, individually decorated

Premium King

  • Golf view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Sea View

Deluxe Sea View

Deluxe Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Twin

Memory-foam beds, minibar, in-room safe, individually decorated

Premium Twin

  • Golf view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Sea View Twin

Premium Sea View Twin

Premium Sea View Twin

  • Sea view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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  • On private beach
  • Pool
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4.2 out of 5, Very good, 1,001 reviews
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includes taxes & fees
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About this property

The Pacific Sutera Hotel

Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at The Pacific Sutera Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Sutera Harbour. Features include free WiFi in public areas, free self parking, and a free shopping center shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Places for an enjoyable drink include swim-up bar or poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to aromatherapy, massages, or facials at Body Senses By Mandara
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a golf course, and 3 outdoor tennis courts
  • Just a 5-minute walk from Sutera Harbour and a 2-minute drive from Sabah State Mosque
  • Free shopping center shuttle service
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 999 reviews
Rating 8 - Good. 355 out of 999 reviews
Rating 6 - Okay. 120 out of 999 reviews
Rating 4 - Poor. 45 out of 999 reviews
Rating 2 - Terrible. 37 out of 999 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place Very nice lication
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Man Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025
Verified

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
The shower in our room looked like it had not been cleaned for a year!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025
Verified

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

DONGHOON

Liked: Cleanliness, staff & service, property conditions & facilities
very good place
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sheelagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023
Verified

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.
Verified

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are so kind.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Chun Nei Jenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022