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Kixby

4.0 star property

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Photo gallery for Kixby

Exterior
Lobby
2 bars/lounges, rooftop bar, cocktail bar
Restaurant
Lux Queen

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View in a map
45 W 35th St, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Times Square
    ‪8 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Lux Queen

Lux Queen

Lux Queen

9.0 out of 10
Wonderful
(79 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lux Queen Queen

Lux Queen Queen

Lux Queen Queen

8.6 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Lux King

Lux King

Lux King

9.2 out of 10
Wonderful
(162 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Kixby

Hotel with bars, steps from Herald Square
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in a common area, and dry cleaning.
Kixby offers 195 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Kixby's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym
  • Guests have really good things to say about the accommodations, from the cleanliness and spaciousness to the comfy beds and overall comfort
  • Steps from Herald Square and Empire State Building
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Kixby.

This New York hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.
Lot 15 @ Kixby - This cocktail bar serves light fare only.
Black Tap 35th - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
The Lookup Roof Bar - Onsite rooftop bar. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 65 per day); discounts available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: USD 19.50 for adults and USD 19.50 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Tap 35th
  • Lot 15 @ Kixby
  • The Lookup Roof Bar

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1901
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's rooftop bar, The Lookup Roof Bar, is open in summer only (weather permitting). The rooftop terrace is available year-round to hotel guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay
  • Resort fee: USD 34.42 per accommodation, per night
The resort fee includes:
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 19.50 for adults and USD 19.50 for children
  • Nearby parking fee: USD 65 per day(98 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to penalties (USD 250).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Metro
Hotel Metro New York
Metro Hotel
Metro Hotel New York City
Kixby Hotel
Hotel Metro
Kixby New York
Kixby Hotel New York

Kixby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1231 out of 1657 reviews
Rating 8 - Good. 299 out of 1657 reviews
Rating 6 - Okay. 80 out of 1657 reviews
Rating 4 - Poor. 21 out of 1657 reviews
Rating 2 - Terrible. 26 out of 1657 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Parivash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at the Kixby but not the last. Lovely room, very clean and with a wonderful bathroom and very comfortable bed and pillows. Especially liked the additional little touches of an umbrella in the room to use during the stay if needed, nice robes and a cute reusable water bottle given for free to fill up at the hotel's water stations, to cut down on use of plastic especially by tourists in the city. Location is great, with both 6th and 5th flanking the hotel on either side with tons of eating options for any meal, not to mention the attached Black on Tap restaurant and the rooftop bar. I've stayed at a lot of different hotels in NYC-I like trying out different places to compare and the Kixby just moved to the top of my list of places I would absolutely book again.
Stayed 1 night in Aug 2025

10/10 Excellent

Julissa Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo traveled, felt very safe. Staff was super friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert Canh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 8 nights in Aug 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was larger then most place I've stayed in NY and everything was new and clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ellington

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Fan

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Location is awesome, walking distance to Penn station. easy check in and out. Clean and cozy. Staff is very friendly. Room and bathroom are a good size. I definitely go back. I just didnt need to have my towels changed everyday for a 3 night stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well decorated.
Stayed 1 night in Aug 2025

10/10 Excellent

Haruethai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the welcome, the lobby and complimentary offerings. Also liked that the room had no wall to wall carpeting, it had small bedside area rugs. This contributes to the cleanliness, dust free feeling and cuts down on possible allergen levels.
Stayed 1 night in Aug 2025

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable but hidden fees

The location of this hotel in mid-town is excellent. It attracts and caters more to European customers as its not part of the common American chains such as the Hilton Garden Inn, or the Hampton Inn next door. The service was great, the beds were comfortable. They have a selection of flavored water and a refillable water bottle they give you at check in. However, since I prepaid for the hotel it was not clear that this "free water bottle" was included in what they charge as a $40 per day facility fee. Although fees are not uncommon when you are staying at a resort, the additional amenities of a a water dispenser were far from a value of $40 per day.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food choices, we loved Angelina’s bakery/cakes next door. Hotel pillows were the most comfortable I’ve ever known. Amenities room for water /coffee refills was excellent, free hotel water bottle great for saving plastic waste. Altogether fantastic.
Rooftop bar
Angelinas
Stayed 4 nights in Aug 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice touches
Stayed 1 night in Aug 2025

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Jeffrey, Shaker Heights

Disliked: Staff & service
BEWARE! You book through Expedia at a fixed price, and then they charge you a $32 facilities fee upon check in. Deceptive practices. Stay elsewhere!
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Amelia

Stayed 2 nights in Aug 2025

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality and nice perks. Clean room. Great choice for being in the center of everything.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay and good location

A great place to stay. Room was large for NYC, we had two queens on 12th floor. Staff was great, room was clean and bathroom was terrific. Location provides easy access to the subway and is close to a lot of places of interest. Would stay here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Scott

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Rodaba

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were nice. And booked this hotel bc of the good reviews. However for room 204, i couldn’t sleep properly because of the uncomfortable bed (back hurts from that) and the noice coming from the lobby and from the street. We could hear every single car passing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 3 nights in Jul 2025