Skip to main content
Beginning of main content
4.2 out of 5

"We stayed here for 4 nights and couldn't have asked for more. Staff were friendly and attentive. Good breakfast choice. 10 mins walk from all attracta ... " More

By a verified traveller on Fri 16 Nov 2018

Enter dates to see availability

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Krakow Centrum. During your stay, you're just a quick walk from Dragon's Den. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1992, this 4-star hotel has 198 rooms over 6 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy international cuisine while dining at Novo Square
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, massages or body scrubs at Novotel Wellness Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and a playground
  • Guests speak favourably about the location and the pool
  • Within a 15-minute walk of National Museum and Wawel Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
€66* Per night/room 22 Jun - 23 Jun

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel Krakow Centrum ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Krakow Centrum

Everyone (12) Couples (5) Family (3) Friends (4)
5 out of 5
We stayed here for 4 nights and couldn't have asked for more. Staff were friendly and attentive. Good breakfast choice. 10 mins walk from all attractations.

Posted by , from Cardiff, Wales on 16 Nov 2018

Was this review helpful to you?
5 out of 5

Posted by on 16 Nov 2018

Was this review helpful to you?
5 out of 5

Great hotel in good location

Pros: Room, Location, Staff
Cons: Breakfast choice of hot food
Location: across the road from Wawel Castle and River (5 min walk) 10 minute walk to main market square
Hotel was very nice and only a short 10 minute walk from the main square and 5 minutes from Wawel castle. We were upgraded to an executive room upon arrival which was lovely and had everything we required. Breakfast had an adequate selection.

Posted by , from Glasgow on 30 Apr 2018

Was this review helpful to you?
4 out of 5

Easy access to centre of Krakow

Pros: It’s location
Cons: I cannot think of anything other than a bit more Choice in the hot breakfast
Location: Close to the centre. Trips to Auswitch and salt mine excellent and pick up at hotel er6 convenient
Room excellent and food at restaurant very good. The bar staff are very friendly. Breakfast I feel expensive for what was on offer.

Posted by , from united kingdom on 28 Mar 2018

Was this review helpful to you?
5 out of 5

Fantastic hotel with extremely friendly staff

Brilliant hotel with great location close to main Square. Staff extremely friendly and so helpful. Food in hotel is also great. Highly recommended

Posted by on 24 Feb 2018

Was this review helpful to you?
5 out of 5

city break

The Hotel was excellent both in location and comfort, the staff were helpful and we had a very enjoyable few days. Our only comment would be that the swimming pool could have been a little warmer.

Posted by on 3 Nov 2015

Was this review helpful to you?
4 out of 5

Perfect city hotel

Very comfortable hotel. Staff very helpful and friendly. Food provided of very high standard. would stay here again as it is a good location for touring the city.

Posted by on 13 Feb 2015

Was this review helpful to you?
4 out of 5

4-day visit to Krakow

Very good standard. Attentive staff everywhere. Excellent location beside the river Vistula. Within easy walking distance of Wawel Castle & the Old Town. One hour by taxi from Auschwitz-Birkenau. A short taxi or city tour electric buggy ride to Schindler's Factory & the Jewish Quarter & ghetto. 20 minutes in taxi from the airport (Belice). A good local bar across the road & an authentic local restaurant 150 metres turning right out of the hotel on the opposite side of the road - the best beetroot soup I have ever tasted! Food there is local & interesting.

Posted by on 24 May 2014

Was this review helpful to you?
4 out of 5

Posted by on 31 Dec 2019

Was this review helpful to you?
4 out of 5
Muuten hyvä hotelli, mutta hotellin ravintola oli kokoajan kiinni tai siellä oli yksityistilaisuus. Aulabaari meni myös kiinni aikaisin illalla. Hotellin aamupala puolestaan oli todella runsas ja erittäin laadukas. Huoneet hiljaiset ja siistit.

Posted by on 16 Dec 2019

Was this review helpful to you?

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Krakow Centrum offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 1572 square feet (146 square metres) and includes conference centres. A fitness centre, a sauna, and a library are also featured at the family-friendly Novotel Krakow Centrum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Novotel Krakow Centrum was completed in June 2018. This 4-star Krakow hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • 1572 sq ft of conference space
  • 146 sq. m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Krakow (KRK-John Paul II - Balice) (14 km / 8.7 mi)
  • Train station: Krakow Lobzow Station (4.5 km / 2.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Krakow Centrum offers 198 forms of accommodation with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Novo Square – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Playground on site
  • Canoe on site
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Novotel Wellness Spa . Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: PLN 40 per accommodation, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 50 per person (approximately)
  • Airport shuttle fee: PLN 90 per vehicle (one-way)
  • Covered self-parking fee: PLN 60 per day
  • Pet fee: PLN 40 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Centrum Krakow
  • Krakow Centrum
  • Krakow Novotel
  • Krakow Novotel Centrum
  • Novotel Krakow Centrum Hotel
  • Novotel Krakow Centrum Hotel
  • Novotel Centrum Hotel Krakow
  • Novotel Centrum Krakow
  • Novotel Krakow
  • Novotel Krakow Centrum
  • Accor Krakow Centrum
  • Novotel Krakow Centrum Hotel Krakow
  • Novotel Krakow Centrum Krakow
  • Novotel Krakow Centrum Hotel Krakow

You should know

  • Novotel Krakow Centrum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
url importing http://www.ebookers.ie/Krakow-Hotels-Novotel-Krakow-Centrum.h874941-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Krakow-Hotels-Novotel-Krakow-Centrum.h874941-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ie/Krakow-Hotels-Novotel-Krakow-Centrum.h874941-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.