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4.2 out of 5

"We stayed here for 4 nights and couldn't have asked for more. Staff were friendly and attentive. Good breakfast choice. 10 mins walk from all attracta ... " More

By a verified traveller on Fri 16 Nov 2018

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Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€81* Per night/room 28 Apr - 29 Apr

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Krakow Centrum. During your stay, you're just a quick walk from Royal Road. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy international cuisine while dining at Novo Square
  • Buffet breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of National Museum and Wawel Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Krakow Centrum ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Krakow Centrum

Everyone (14) Couples (3) Family (2) Friends (4)
5 out of 5
We stayed here for 4 nights and couldn't have asked for more. Staff were friendly and attentive. Good breakfast choice. 10 mins walk from all attractations.

Posted by , from Cardiff, Wales on 16 Nov 2018

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5 out of 5

Posted by on 16 Nov 2018

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5 out of 5

Great hotel in good location

Pros: Room, Location, Staff
Cons: Breakfast choice of hot food
Location: across the road from Wawel Castle and River (5 min walk) 10 minute walk to main market square
Hotel was very nice and only a short 10 minute walk from the main square and 5 minutes from Wawel castle. We were upgraded to an executive room upon arrival which was lovely and had everything we required. Breakfast had an adequate selection.

Posted by , from Glasgow on 30 Apr 2018

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4 out of 5

Easy access to centre of Krakow

Pros: It’s location
Cons: I cannot think of anything other than a bit more Choice in the hot breakfast
Location: Close to the centre. Trips to Auswitch and salt mine excellent and pick up at hotel er6 convenient
Room excellent and food at restaurant very good. The bar staff are very friendly. Breakfast I feel expensive for what was on offer.

Posted by , from united kingdom on 28 Mar 2018

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5 out of 5

Fantastic hotel with extremely friendly staff

Brilliant hotel with great location close to main Square. Staff extremely friendly and so helpful. Food in hotel is also great. Highly recommended

Posted by on 24 Feb 2018

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5 out of 5

city break

The Hotel was excellent both in location and comfort, the staff were helpful and we had a very enjoyable few days. Our only comment would be that the swimming pool could have been a little warmer.

Posted by on 3 Nov 2015

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4 out of 5

Perfect city hotel

Very comfortable hotel. Staff very helpful and friendly. Food provided of very high standard. would stay here again as it is a good location for touring the city.

Posted by on 13 Feb 2015

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4 out of 5

4-day visit to Krakow

Very good standard. Attentive staff everywhere. Excellent location beside the river Vistula. Within easy walking distance of Wawel Castle & the Old Town. One hour by taxi from Auschwitz-Birkenau. A short taxi or city tour electric buggy ride to Schindler's Factory & the Jewish Quarter & ghetto. 20 minutes in taxi from the airport (Belice). A good local bar across the road & an authentic local restaurant 150 metres turning right out of the hotel on the opposite side of the road - the best beetroot soup I have ever tasted! Food there is local & interesting.

Posted by on 24 May 2014

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3 out of 5
Aamupala oikein hyvä. Ystävällinen henkilökunta. Hotellin ympäristö huono tietöiden vuoksi.

Posted by on 28 Sep 2023

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5 out of 5
Super Lage. Ruhige und schöne Zimmer. Ideal für Touristen.

Posted by on 29 Oct 2021

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Property Features

Novotel Krakow Centrum offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1572 square feet (146 square metres) and includes a conference centre. A fitness centre, a sauna, and a library are also featured at the family-friendly Novotel Krakow Centrum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1572 sq ft of conference space
  • 146 sq. m of conference space
  • Built in 1992
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kraków Łobzów Station (4.5 km / 2.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Krakow Centrum offers 198 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekends from 6:30 AM and 11:00 AM.

Novo Square – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Playground on site
  • Canoe on site
  • Kayaking on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Krakow Centrum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: PLN 60 per accommodation, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self-parking fee: PLN 80 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Centrum Krakow
  • Krakow Centrum
  • Krakow Novotel
  • Krakow Novotel Centrum
  • Novotel Krakow Centrum Hotel
  • Novotel Centrum Hotel Krakow
  • Novotel Centrum Krakow
  • Novotel Krakow
  • Novotel Krakow Centrum
  • Accor Krakow Centrum
  • Novotel Krakow Centrum Hotel Krakow
  • Novotel Krakow Centrum Hotel
  • Novotel Krakow Centrum Kraków
  • Novotel Krakow Centrum Hotel Kraków

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.