17 Oct 2023 by Marcin
Dear Juliane,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share such positive feedback.. I am delighted to know you enjoyed your stay and felt looked after by our team members.At every stage of the service we take passion in delivering exceptional Guest Experience, whether it is SPA, breakfast, bellman service or dining experience. We believe the natural, engaged professional relation is vital to feel like home. We hope to have the opportunity to welcome you back at H15 Luxury Palace Hotel ***** soon.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
2 Aug 2023 by Marcin
Dear Thomas,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted to learn your stay in Krakow was even more memorable thanks to choosing our hotel. Indeed the location is a great asset - in the quiet surrounding of St. John's Street, neighbouring the famous Czartoryski Museum housing Leonardo DaVinci's "Lady with the Ermine" and next to the beautiful late baroque Piarist church - Il Gesu style. Our Team Members are focused on providing extraordinary service at every stage of the Guest Journey. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
Hotel H15 Luxury Palace offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel H15 Luxury Palace. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. This 5-star Kraków hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel H15 Luxury Palace offers 70 accommodations with minibars and a safe. This individually decorated accommodation includes dining tables. Beds feature down duvets. 49-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily.
Hotel H15 Luxury Palace has a restaurant on site.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
H15 SPA has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel H15 Luxury Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
