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H15 Palace, a Luxury Collection Hotel, Krakow

5.0 star property
VIP Access

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Property amenity
1 bedroom, hypo-allergenic bedding, down duvets, minibar
1 bedroom, hypo-allergenic bedding, down duvets, minibar
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Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View in a map
ul. Sw. Jana 15, Kraków, 31-017
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪17 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 2 Single Beds, Non Smoking

Junior Suite, 2 Single Beds, Non Smoking

Junior Suite, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About this property

H15 Palace, a Luxury Collection Hotel, Krakow

Luxury hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
H15 Palace, a Luxury Collection Hotel, Krakow offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at H15 Palace, a Luxury Collection Hotel, Krakow. During your stay, you're just a quick walk from Main Market Square. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body treatments, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute walk from Main Market Square and a 4-minute drive from Wawel Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
H15 Palace, a Luxury Collection Hotel, Krakow offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square meters) and includes conference space. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury H15 Palace, a Luxury Collection Hotel, Krakow. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
H15 Palace, a Luxury Collection Hotel, Krakow has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540
  • Weight limit: 22 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
H15 Palace, a Luxury Collection Hotel, Krakow offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Reviews

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 438 out of 490 reviews
Rating 8 - Good. 32 out of 490 reviews
Rating 6 - Okay. 12 out of 490 reviews
Rating 4 - Poor. 2 out of 490 reviews
Rating 2 - Terrible. 6 out of 490 reviews

Reviews

10/10 Excellent

Winfield, Chapel Hill

Liked: Staff & service, amenities, property conditions & facilities
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia, Sarasota

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Choon Aun, Chicago

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

lisa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Stayed 3 nights in Jun 2025

10/10 Excellent

Philip, Liverpool

Stayed 3 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Stayed 2 nights in Jun 2025

6/10 Okay

Nimisha

Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Brie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby. The hotel is also about two doors down from the museum. The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this. Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc. Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great. We would go back there any time.
Stayed 4 nights in May 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Stayed 4 nights in Jun 2025

2/10 Terrible

Richard, Torridon

Disliked: Amenities
Review is for last minute hotel changes. Received email stating last minute changes in hotel, email read with equal or better amenities/ quality. Sadly this was not the case. I booked a luxury boutique hotel and was changed to a chain-hotel. Not only was the room size smaller, bathroom vanity was single and small, not enough room for our grooming items. (room had a 2nd 1/2 bathroom with a mini-sink only, no vanity space) I personally selected H15 luxury room with bathroom having a dual vanity with amble grooming space. Was not looking for a cookie cutter chain hotel. Shower water temperature was not consistent, frustrating while showering temperate would go from warm to cold. Again, essential features/needs were inadequate. Do have to say their breakfast was very good. I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better.
Stayed 3 nights in Jun 2025

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel excellent service perfectly located
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephen, Somerset

Stayed 2 nights in May 2025

10/10 Excellent

Jolanta

Stayed 4 nights in May 2025

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
Stayed 3 nights in May 2025

10/10 Excellent

Bengt

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Bruce

Stayed 1 night in May 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 7 nights in May 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that is a blend of old world charm and modern amenities. The staff is warm and welcoming without exception. I would plan another visit to Krakow just for the pleasure of staying here again.
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

10/10 Excellent

Michael Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

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