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Aparthotel

Platinum Aparthotel

3.0 star property

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Photo gallery for Platinum Aparthotel

Exterior
Property entrance
Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette
Exterior
Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette | Living room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Rakowicka 19 Street, Kraków, 31-510
  • Place, Royal Road
    ‪5 min walk‬
  • Place, Main Market Square
    ‪14 min walk‬
  • Place, St. Mary's Basilica
    ‪14 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Economy Double or Twin Room, Ensuite, Courtyard View

Economy Double or Twin Room, Ensuite, Courtyard View

Economy Double or Twin Room, Ensuite, Courtyard View

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Apartment, 1 Queen Bed with Sofa bed, Refrigerator & Microwave

Deluxe Apartment, 1 Queen Bed with Sofa bed, Refrigerator & Microwave | Living room

Deluxe Apartment, 1 Queen Bed with Sofa bed, Refrigerator & Microwave

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette

Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette

Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Suite, 1 Queen Bed with Sofa bed, Balcony, Corner

Premium Suite, 1 Queen Bed with Sofa bed, Balcony, Corner

Premium Suite, 1 Queen Bed with Sofa bed, Balcony, Corner

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exclusive Suite, 1 King Bed with Sofa bed

Exclusive Suite, 1 King Bed with Sofa bed | Private kitchen

Exclusive Suite, 1 King Bed with Sofa bed

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

Platinum Aparthotel

Winery aparthotel with 2 restaurants connected to a shopping center in Kraków
2 restaurants, an attached winery, and 2 coffee shops/cafes are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and laundry facilities. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Guests can appreciate conveniences like an electric kettle and free tea bags/instant coffee, and other amenities include room service and a rainfall shower.
Platinum Aparthotel offers 15 air-conditioned accommodations with designer toiletries and hair dryers. These individually decorated and furnished accommodations include dining tables. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Platinum Aparthotel, you're connected to a shopping center and just a quick walk from Royal Road. Free WiFi in public areas, 2 restaurants, and 2 coffee shops/cafes are available. Built in 1882, this comfortable aparthotel has 15 apartments on 3 floors. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Enjoy Italian cuisine while dining at HB
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include tour or ticket assistance and a virtual front desk
  • 7 minutes by foot from Royal Road and a 4-minute drive from Oskar Schindler Factory
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
A winery is on site. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Platinum Aparthotel also features tour/ticket assistance, laundry facilities, and express check-in. Parking is available for a fee. A complete renovation of Platinum Aparthotel was completed in January 2022.

This 3-star Kraków aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 11:30 AM.
HB - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Reservations are required.
Empanaderia - This bistro specializes in Mexican cuisine and serves brunch, lunch, and light fare. A children's menu is available. Open daily.
Wesoła - This café specializes in local and international cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 5:00 AM to 9:00 PM (PLN 60 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (PLN 60 per day)
  • Limited on-site self parking

Family friendly

  • Baby bath
  • Children stay free (see details)

Restaurants on site

  • Empanaderia
  • HB
  • Wesoła

Kitchenette

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Refrigerator
  • Tea bags/instant coffee

Dining

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: PLN 35 to 65 per person
  • 2 coffee shops/cafes
  • 2 restaurants
  • Couples/private dining
  • Dining table
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: PLN 100 per day

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Fee: PLN 35 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Hardwood flooring in room
  • No lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Tour and ticket assistance
  • Turndown service
  • Virtual front desk

Location highlights

  • Connected to a shopping centre
  • In a historical district
  • In the city centre
  • Near a train station
  • Near the airport
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Shopping centre
  • Winery
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 15 units
  • 3 floors
  • Built in 1882
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Mediterranean architecture
  • Renovated - January 2022

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PLN 40
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • Pets: PLN 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately PLN 35 to 65 per person
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 2)
  • Self parking fee: PLN 60 per day
  • Nearby parking fee: PLN 60 per day (328 ft away; open 5:00 AM to 9:00 PM)
  • Pet fee: PLN 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: PLN 40 (subject to availability)
  • Rollaway bed fee: PLN 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Platinum Aparthotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 June.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Platinum Aparthotel Krakow
Platinum Aparthotel
Platinum Krakow
Platinum Aparthotel Kraków
Platinum Aparthotel Aparthotel
Platinum Aparthotel Aparthotel Kraków

Platinum Aparthotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 157 reviews
Rating 8 - Good. 55 out of 157 reviews
Rating 6 - Okay. 23 out of 157 reviews
Rating 4 - Poor. 6 out of 157 reviews
Rating 2 - Terrible. 2 out of 157 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Candace, St. Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room itself was fine, and the building. However, I would not book this property on the Exp platform. This is because this platform does not seem to have proper communication with the property. Everything is supposed to be "virtual" check in etc but I realized the morning of my reservation that I had no info about how to get into the building. I was able to call a phone number and after a few tries got in. I would book this hotel again but direct with the hotel. The communication needs are such that you need to have a direct connection on check in details. Finally, EXP lists laundry as an amenity but that is not the case. Others do not list laundry, so Exp needs to remove this amenity from the list.
Stayed 6 nights in Aug 2025

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, room comfort
good location and great communication with hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful - clean, cute, modern
Stayed 3 nights in Jul 2025

8/10 Good

Halyna

Liked: Cleanliness, amenities, property conditions & facilities
Готель розташований в зручному місці. Недалеко від вокзалу та історичного центру. Персонал любязний, чисто, затишно. Я зупинялася в студії, номер невеликий, але я була одна, так що достатньо. Ліжко широке, зручне.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shinta

Liked: Cleanliness, room comfort
The apathotel was very clean, within walking distance to the Town Square, very closed to the train station. The lady who contacted us and gave us the check in instructions was very helpful. Gave Clear Check In instructions
Stayed 2 nights in May 2025

8/10 Good

Ivanna

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashleigh

Travelled with family
Liked: Amenities
Great location, clean with plenty room
Stayed 5 nights in Dec 2024

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
Checkin was disaster. Nobody at front desk
Stayed 1 night in Oct 2024

10/10 Excellent

Oleksandr

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Jun 2024

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Perfect for 1-2 nights. Close to the train and bus stations, easy check in, clear instructions, good communication,plenty of shops,cafes etc. around. My room wasn't very spacious but well equipped.
Stayed 1 night in May 2024

10/10 Excellent

nicole

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Jaideep

Travelled with family
Disliked: Room comfort
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and convenient location near the train station, galleria and Old Town ! Very nice variety of dining options. Thanks for the great hospitality!
Stayed 5 nights in Apr 2024

8/10 Good

Leonid

Liked: Cleanliness, amenities, property conditions & facilities
Long flight of stairs to get to 3rd floor with heavy lagage.No elevetor
Stayed 2 nights in Apr 2024

8/10 Good

Rhys

Stayed 4 nights in Feb 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, room comfort

Best place near the train station

The apartment was much bigger and better than I expected. Pictures somehow don't mirror how big the property is. Full size refrigerator and oven, a lot of utensils, washing machine and even capsules for it - I found everything.
Stayed 1 night in Dec 2023

8/10 Good

Julie Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, spacious and warm. The bed was super comfortable. Perfect location with a 15 min walk into the old town and ten mins away from a supermarket. Tram stops nearby, though Krakow is very walkable so we never used transport. Property manager really helpful and allowed us to store our luggage due to having an evening flight on our last day. Definitely recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas in Krakow.

Easy check in during the busy holidays. Also great customer service by the desk staff. I had to make some short trips around the city after my checkout and they allowed me to leave my luggage while I did. Extremely helpful!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and we were made to feel welcome from the moment we arrived. On the down side there wasn’t a lift and it was very tiring walking up to the third floor after sightseeing around Kraków.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No toiletries provided. The room was clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Only problem was that we got only one key to our 4 people room.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Close to old town. It was only 15 min walk to old town and some of the land marks.
Stayed 2 nights in Jun 2019