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Crystal Crown Hotel Petaling Jaya

3.5 star property

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Photo gallery for Crystal Crown Hotel Petaling Jaya

A hotel room with a large bed, a TV mounted on the wall, and a decorative wall panel.
Daily buffet breakfast for a fee
Restaurant
Outdoor pool, pool loungers
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
12, Lorong Utara A, Off Jalan Utara, Petaling Jaya, Selangor, 46200
  • Place, University of Malaya
    ‪15 min walk‬
  • Place, Wat Chetawan Temple
    ‪17 min walk‬
  • Place, University Malaya Medical Centre
    ‪17 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Crown Floor Junior Suite

Minibar, in-room safe, desk, laptop workspace

Crown Floor Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a TV, and a city view.

Deluxe Room

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a large window with a city view.

Superior Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a TV on the wall.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for EXECUTIVE SUPERIOR TWIN

Minibar, in-room safe, desk, laptop workspace

EXECUTIVE SUPERIOR TWIN

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for EXECUTIVE SUPERIOR DOUBLE

Minibar, in-room safe, desk, laptop workspace

EXECUTIVE SUPERIOR DOUBLE

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

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  • Pool
  • Restaurant
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 1,001 reviews
The price is €79
includes taxes & fees
24 Jul - 25 Jul
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About this property

Crystal Crown Hotel Petaling Jaya

2 restaurants, an outdoor pool, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Crystal Crown Hotel Petaling Jaya offers 273 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
During your stay at Crystal Crown Hotel Petaling Jaya, you'll be within walking distance of University of Malaya. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy Chinese cuisine while dining at Chef Rasa Sayang
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • 11 minutes by car from Berjaya Times Square and 11 minutes from Pavilion Kuala Lumpur
  • Airport shuttle service available for a fee
Crystal Crown Hotel Petaling Jaya offers its guests an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. The business-friendly Crystal Crown Hotel Petaling Jaya also features concierge services, complimentary newspapers in the lobby, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Petaling Jaya hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Chef Rasa Sayang - This restaurant specializes in Chinese cuisine.
Sango - This restaurant specializes in Japanese cuisine.
Brass Cafe - This buffet restaurant specializes in international cuisine.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 50 for adults and MYR 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Brass Cafe
  • Chef Rasa Sayang
  • Sango

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • Banquet hall
  • Built in 1995
  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must have a "Touch n' Go" card to access the onsite parking area. Guests receive a parking fee waiver at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 85.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 50 for adults and MYR 30 for children
  • Airport shuttle fee: MYR 180 per vehicle
  • Rollaway bed fee: MYR 85.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crystal Crown Hotel Petaling Jaya
Crystal Crown Hotel
Crystal Crown Petaling Jaya
Crystal Crown Petaling Jaya
Crystal Crown Hotel Petaling Jaya Hotel
Crystal Crown Hotel Petaling Jaya Petaling Jaya
Crystal Crown Hotel Petaling Jaya Hotel Petaling Jaya

Crystal Crown Hotel Petaling Jaya Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 243 reviews
Rating 8 - Good. 109 out of 243 reviews
Rating 6 - Okay. 54 out of 243 reviews
Rating 4 - Poor. 12 out of 243 reviews
Rating 2 - Terrible. 16 out of 243 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent to work with.
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

BALJIT

Liked: Cleanliness, amenities, property conditions & facilities
Room was simple and clean
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Khai Weng

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quite near major transport hubs and shopping areas
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Yeet Chieng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and helpful
Verified

8/10 Good

Choon Hiang

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Sonia

The room can have more brightness And more furniture to cover the empty spaces in the room. If the room is furnished well with good quality you will get more people to appreciate and value hotel stays. As a Malaysian hotel It is important to set universal standards and give the travelers value for their dollar.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Annie

Liked: Cleanliness
Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Baskran

Disliked: Cleanliness, amenities, property conditions & facilities
No room service dining after 10pm
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Shauntelle

Disliked: Staff & service
The staff tried to get me to pay twice for room service! Breakfast was the monotonous same things Bathrooms are dirty….i had to buy bleach and clean for myself. Apart from that quiet and close by to most stuff.
Stayed 8 nights in May 2024
Verified

2/10 Terrible

Xin Ong

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
As a frequent traveler , I find the maintenance to the hotel is seriously lacking. The room stink of cigarette smoke , the air-con leak , the hot water does not work half the time .the wi-fi network is quite inconsistent .
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Takashi

none
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

zhong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is litter bit old and theservice is not satisfied
Stayed 5 nights in May 2024
Verified

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Experience

A tall tan guy attended to my wife, neither did he confirm our days of stay. Next day morning i was told to check out my room? Then i can't enter my room? After checking with the front desk then was told that i need to update my room keys?
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Owaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
３泊しましたが、毎日ベッドメイキング、タオル入れ替えに加えて水を２本補給してくださったのが大変よかったです。早朝4時頃のチェックアウトにもご対応いただき、助かりました。海外からの訪問なので勝手がよくわからなかったのですが、アイロン台の使用について貼り紙があれば使用してみたいと思いましたし、夕飯の予約もしていなかったのですが、追加料金を払えば利用できるのかどうかが分かれば嬉しかったです。ホテルとしてはとてもよかったです。
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Karsten

Liked: Staff & service
Das Personal ist sehr freundlich und Hilfsbereit, die Einrichtung und Ausstattung ist in Jahre gekommen. Die Lage ist sehr gut, so lange man nicht versucht fussläufig die Umgebung zu erkunden.
Stayed 14 nights in Dec 2023
Verified

4/10 Poor

Rong Wei

Liked: Cleanliness, amenities
Disliked: Staff & service
It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

MOHD HUDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff & cleanliness POOR towels

It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @_@
Stayed 1 night in Nov 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Specious room, refurbished, minimal design,
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Caisha Nivenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect
Stayed 3 nights in Sep 2020
Verified

4/10 Poor

Sonia

Liked: Cleanliness, room comfort
Disliked: Staff & service

Unsatisfied customers

Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve!
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Spacious room. Good breakfast choice. Old hotel but rooms well maintained. Shower cubicle in my room does not flow into the drainage hole as the angle of the slope of the floor is not sloping towards the drainage area so there is always a huge puddle of water which I find annoying.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good and the room is spacious
Stayed 2 nights in Dec 2019