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4.7 out of 5

"Amazing staff in all areas Couldn’t be more helpful " More

By a verified traveller on Fri 17 Jan 2020

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
€57* Per night/room 21 Apr - 22 Apr

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King room - Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive King room - Mountain view

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Kuala Lumpur. During your stay, you'll be connected to a shopping centre and within walking distance of Petronas Twin Towers. Free self-parking, 5 restaurants and 2 bars are available.

  • Free self-parking
  • Enjoy Malaysian cuisine at Makan Kitchen, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from KLCC Park and a few minutes from Pavilion Kuala Lumpur
  • Airport shuttle service available for a fee

DoubleTree by Hilton Hotel Kuala Lumpur ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Kuala Lumpur

Everyone (4) Family (1)
5 out of 5
Amazing staff in all areas Couldn’t be more helpful

Posted by on 17 Jan 2020

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Comment from Hotel Management

20 Jan 2020 by Stephen Magor

Dear Valued Guest, Thank you for leaving us a fantastic rating! I'm glad you had a great stay and am proud of the team for providing an enjoyable experience for you with their excellent service. Looking forward to welcoming you again soon! Sincerely, Stephen Magor General Manager

5 out of 5

excellent friendly service

Pros: every thing was brilliant home away from home I have stayed in many hotels over the years and this has been one of the best ever
Cons: it would be great if you get a welcome drink not a cookie
Location: twin towers 15 minutes away with sky walk ,lots of shopping centres , sea aquarium next to the twin towers , Batu caves , nanara tower
terrific location outstanding restaurants value for money you will get a very good welcome from the staff they are out of this world the food is excellent atmosphere is friendly and warm this hotel is in a great location only 15 minutes walk to the twin towers or five minutes to the subway station one stop to the twin towers , very easy to get to any part of the city from the hotel , the breakfast area is appealing to everyone taste we stayed over the Christmas and new year for ten days and now we are looking to going back in July , rooms are a very good size , this hotel is built on top of a small shopping area with some restaurants the taxi service at the hotel is great cheap to get around as well the staff made us feel so welcome everyone had a smile on there faces if you need any help they are willing to go out of there way to help taxi to the airport is only 150 ringet which is only £27

Posted by , from Guildford uk on 5 Jan 2018

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5 out of 5

service with a smile

Pros: every thing friendly happy people clean tidy welcoming sad to leave
Cons: you can not improve the service ,
Location: 15 minutes walk from the twin tower , five minutes walk to the tube station , great taxi service at the entrance of the hotel brilliant location
In all these year travelling this must be one of the best hotels my family and I have stayed at the staff are welcoming and very friendly the service is outstanding very clean and the food is great unfortunately we had to leave after 10 days next time we will stay longer breakfast area was very good there was so much food to choise from, The pool bar restaurant was great value very high standard of service the food was outstanding the staff was so helpful and welcoming they looked after my wife and two daughter which was most important , The hotel is located 15 minutes walk from the twin towers or five minutes walk to the tube station , The hotel is located with in a small shopping centre and restaurants my daughter Amy found a lovely hair dressers in the shopping centre by recommended by one of the staff at the hotel my wife and two daughter where very well looked after , I must say that I never been so happy to be at a hotel every member of staff was very happy to see you customers service was brilliant , Even the taxi drive who took us to the airport was out standing and friendly

Posted by , from Guildford UK on 4 Jan 2018

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5 out of 5

Good

good to stay 2-3days. but have to request amenities and towels more because housekeeping always put some lack like soap and shampoo today, body shower tmrw.... 1towel today no towel tmrw.... anyway,, beside that.. good.

Posted by , from South Korea on 12 Sep 2017

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4 out of 5
Nice room and terrace. Starting to be little bit oldish.

Posted by on 31 Oct 2023

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4 out of 5
Executive Lounge ist zu empfehlen. Aussicht ist wunderschön.

Posted by on 22 Mar 2018

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Comment from Hotel Management

24 Mar 2018 by Stephen Magor

Dear Valued Guest, Thank you for leaving us with a great review. Happy to note that you loved our Executive Lounge and I hope to welcome you back soon.

About the DoubleTree by Hilton Hotel Kuala Lumpur

Location 348 Jalan Tun Razak, Kuala Lumpur, 50400

Property Features

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A business centre, 16 meeting rooms, and limo/town car service are available. Event space at this hotel measures 36996 square feet (3437 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 36996 sq ft of conference space
  • 3437 sq. m of conference space
  • Built in 1994
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Sultan Ismail Station (5.1 km / 3.2 mi)
  • Metro station: Ampang Park Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down duvets. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Makan Kitchen – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner.

Tosca Italian Trattoria – This poolside restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

The Food Store – This café serves lunch and dinner. Open daily.

Cellar Door – This wine bar serves lunch, dinner and light fare. Happy hour is offered. Open daily.

Axis Lounge – This bar only serves light fare. Happy hour is offered. Open daily.

A complimentary food shopping service is offered and 24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 105 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 64 to 64 for adults and from MYR 55 to 64 for children
  • Fee for in-room wireless Internet: MYR 49 per night (rates may vary)
  • Fee for wireless Internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 105 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.