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The Riverbank Hotel

2.5 star property

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Photo gallery for The Riverbank Hotel

Lobby
Family Studio
Front of property – evening/night
Lobby
Interior

Reviews

7.0 out of 10
Good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
No 51 & 53 Jalan Besar, Kuantan, Pahang, 25000
  • Place, Darul Makmur Stadium
    ‪19 min walk‬
  • Place, Gelora Park
    ‪5 min drive‬
  • Place, Teluk Cempedak Beach
    ‪9 min drive‬
  • Airport, Kuantan (KUA-Sultan Haji Ahmad Shah)
    ‪22 min drive‬

Room options

View all photos for Standard King

Standard King

Standard King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen

Standard Queen

Standard Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin

Standard Twin

Standard Twin

  • Sleeps 2
  • 2 Twin Beds

Standard Single Room, 1 Single Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Studio

Family Studio

Family Studio

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Deluxe King Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Deluxe King Room

  • Sleeps 2

View all photos for Superior King Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior King Room

  • Sleeps 2

View all photos for Family Room-Riverfront

Soundproofing, iron/ironing board, free WiFi, bed sheets

Family Room-Riverfront

  • Sleeps 3

View all photos for Superior Single

Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Single

  • Sleeps 1

View all photos for Executive Suite

Soundproofing, iron/ironing board, free WiFi, bed sheets

Executive Suite

  • Sleeps 3

View all photos for Standard Queen Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Queen Room

  • Sleeps 2

View all photos for Double Room With River View

Soundproofing, iron/ironing board, free WiFi, bed sheets

Double Room With River View

  • Sleeps 2

View all photos for Riverfront Suite B

Soundproofing, iron/ironing board, free WiFi, bed sheets

Riverfront Suite B

  • Sleeps 3

View all photos for Deluxe Twin Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2

View all photos for Superior Queen Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Queen Room

  • Sleeps 2

View all photos for Deluxe Family Suite

Soundproofing, iron/ironing board, free WiFi, bed sheets

Deluxe Family Suite

  • Sleeps 4

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Exterior
Zenith Kuantan
  • Pool
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  • Parking included
4.2 out of 5, Very good, 476 reviews
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About this property

The Riverbank Hotel

Hotel with free parking, 8-minute walk to Heroes Museum
Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in, and free newspapers are onsite.
The Riverbank Hotel offers 45 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at The Riverbank Hotel, you're just a quick walk from Menara Kuantan 188. Enjoy features like free WiFi in public areas and free self parking, plus dry cleaning service.
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 8 minutes by foot from Heroes Museum and a 2-minute drive from Darul Makmur Stadium
The Riverbank Hotel offers its guests concierge services, complimentary newspapers in the lobby, and laundry facilities. Public spaces have free WiFi. The Riverbank Hotel also features dry cleaning/laundry services, a convenience store, and express check-in. Free self parking is available.

This Kuantan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MYR 6 per day)
  • Free covered self parking on site

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 50.00 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MYR 6 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Riverbank Hotel Kuantan
Riverbank Kuantan
The Riverbank Hotel Hotel
The Riverbank Hotel Kuantan
The Riverbank Hotel Hotel Kuantan

Reviews

The Riverbank Hotel Reviews

7.0

Good

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities
Rating 10 - Excellent. 2 out of 16 reviews
Rating 8 - Good. 9 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 3 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

Reviews

4/10 Poor

The chicken rice shop

Stayed 2 nights in Aug 2020

8/10 Good

khairunajuwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

worth your money

nice place to stay but the aircond a little bit slow
Stayed 1 night in Sep 2019

10/10 Excellent

Dr, Serdang, Selangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid place to stay
Stayed 1 night in Sep 2019

4/10 Poor

Prince, Kuala Lumpur

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
- bilik yang tak siap pada jam 3.30 ptg - req king size bed tapi dpt queen bed size - lif yg berbau - tukar bilik hampir 3 kali - parkir kereta tidak mencukupi - amenities yang kurang - alas katil yang kotor - tandas yang berdaki hitam
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff and services is good but the room need improvement because the room a lil bit smelly. I enjoy my stay there.
Stayed 1 night in Mar 2019

8/10 Good

Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Hidayah, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, near to town and very recommended
Stayed 2 nights in Nov 2018

2/10 Terrible

CHIANG LUNG

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad Stay

Stayed 2 nights in Jun 2018

8/10 Good

Sweety, malaysia

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel and staff

Pros: The staffs are friendly and overall is comfort and good. Cons: Parking is limited but there is a public car park short distance from the hotel. The room that we stayed is a bit dirty in terms of small little insects on bed that will make you itch, ants gathered freedomly on the wall, floor a bit dusty(make your feet black) and the transparent toilet door is too clean! (Make me knock onto it few times Cz it’s too clear 😂)
Stayed 1 night in May 2018

10/10 Excellent

Emma, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple n nice

Comfortable & cost effective stay.recommended for anyone who wants to a short stay in kuantan
Stayed 1 night in Apr 2018

4/10 Poor

Kamal, Kuantan, Malaysia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Room size

At the time of booking, no info was given abt the different size of the room. I feel like in a prison cell due its size. N im not quite whether the price i paid was worth the exclusive deal im entitled given by expedia thru email. I feel cheated. Parking was very limited n i had to park my car some 300m from the hotel. The shower is so slow as if there was a water rationing. The aircond switched off automatically every 1 hour. This interrupted my sleep resulting almost sleepless night. Definitely this is my first and last stay in the hotel. No thx to Expedia for recommending it. I will get trivago's help for my stay in the nxt trip.
Stayed 1 night in Feb 2018

8/10 Good

faisal

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel near the river

The view of the river can be seen through our room. The view is nice. The hotel also provides parking in front of the hotel which are very good.
Stayed 1 night in Jan 2018

8/10 Good

azri

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Muhammad fadhli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Cheah chee

I was booking king size room but reception tell me no more king size room already, I pay king size price but stay in queen size room. Hotel is clean, but no enough parking for customer
Stayed 1 night in Aug 2018