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Surtel Hotel

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Photo gallery for Surtel Hotel

Terrace/patio
Outdoor pool, pool umbrellas, pool loungers
Exterior detail
Lobby lounge
Breakfast, lunch, dinner served; international cuisine

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
  • Room service
  • Pool
  • 24/7 front desk

Explore the area

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Türkmen Mahallesi Ataturk Bulvari No 20, Kusadasi, Aydin, 09400
  • Place, Dilek Milli Parki
    ‪2 min walk‬
  • Place, Kusadasi Beach
    ‪8 min walk‬
  • Place, Kusadasi Marina
    ‪19 min walk‬
  • Airport, Izmir (ADB-Adnan Menderes)
    ‪68 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed OR 2 Twin Beds

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About this property

Surtel Hotel

Hotel with a rooftop terrace, 7-minute walk to Kusadasi Beach
This hotel features an outdoor pool, a restaurant, and a poolside bar. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and coffee/tea in a common area.
Surtel Hotel offers 90 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
During your stay at Surtel Hotel, you're just a quick walk from Kusadasi Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, laundry facilities, and a rooftop deck
  • 7 minutes by foot from Kusadasi Beach and a 3-minute drive from Kusadasi Marina
Some rates at Surtel Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Surtel Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at Surtel Hotel.

Smoking is allowed in designated areas at this Kuşadası hotel.

Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Surtel Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between January 1 and March 15.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Surtel Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 14794
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Surtel Hotel Kusadasi
Surtel Kusadasi
Surtel
Surtel Hotel Hotel
Surtel Hotel Kusadasi
Surtel Hotel Hotel Kusadasi

Surtel Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 19 out of 72 reviews
Rating 8 - Good. 15 out of 72 reviews
Rating 6 - Okay. 12 out of 72 reviews
Rating 4 - Poor. 11 out of 72 reviews
Rating 2 - Terrible. 15 out of 72 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mahmood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very central near the harbour and easy access to the front area and also the shopping centre.
Stayed 1 night in May 2025

10/10 Excellent

Sean

Stayed 4 nights in Dec 2024

6/10 Okay

Hakan, Kozyatagi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

JC

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI was not working. I won't use this place again.
Stayed 1 night in Sep 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and price

Great hotel for the price. The location was perfect in the centre and easy to walk everywhere. The beds were comfortable, the air conditioning worked well. The breakfast was good with bread and honey or jam, fresh herbs and salad items and a selection of cheeses, meats and hard boiled eggs. A lovely roof terrace for breakfast with views of the city and the pool was clean and quiet. The only slight downside is the very small dated bathroom, but it was clean and everything worked so we were happy with it. Staff were very friendly and helpful. We would recommend this as a great budget hotel.
Stayed 7 nights in Jul 2024

2/10 Terrible

Ian

Stayed 2 nights in Jul 2024

10/10 Excellent

Nada

Stayed 2 nights in Oct 2023

4/10 Poor

Margaret colette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sharman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

Nice hotel in excellent location, very close to the port, shops and restaurants, staff friendly and helpful. No issues.
Stayed 1 night in Sep 2023

10/10 Excellent

NURAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice reception woman!! Helped me things ,,
Stayed 2 nights in Aug 2023

2/10 Terrible

EMANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed by this hotel we arrive no fridge in our room internet kept dropping out room not made up in 3 days we were there had to ask for towels twice elevator not working very poor lighting in bathroom
Stayed 3 nights in Jun 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff lovely place is spotless clean I will return
Stayed 4 nights in Sep 2022

4/10 Poor

ilker

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good. Hotel needs a good upgrade, old, leaky plumbing, very small room. Didn't feel like coming to hotel for relaxing. Need good chefs as cooked food
Stayed 3 nights in Aug 2022

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever and I've travelled to more than 80 countries staying in hundreds of hotels! After waiting nearly 4 weeks with more than 3 hours communicating with Expedia and Expedia to the hotel to be told there would be no refund! Not even my second room cost which wasn't available due to over booking would be refunded! I booked two double rooms for two people so each person having our own room with a double bed arrived and was told I only made 1 booking for 1 person they said they were overbooked by 10 rooms and that I only had 1 person booked into 1 room I then showed my booking evidence then they apologised and showed my second printed proof of booking they asked for me to help and work with them with their best offer putting me and my friend in a room together with single beds (not double sized) so smaller beds than paid for. Their best offer was to simply move my second room booking to a future date The shower wasn't running properly when arriving, simply a faint drip however, could kind of shower with it and stopped working altogether in the morning The noise from the side street with the bars and nightclubs was extremely loud (which went on till 06.00 in the morning) wouldn't have been too bad with balcony door closed however, it was clear our air conditioning wasn't working. an engineer visited us at 02.00 and tried to fix the unit for a while before accepting it was not working My female friend had to sleep in reception on a sofa!
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

mustafa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Everything in the this hotel is very old including AC, furniture, bathtub…etc. Furthermore, I did reservation for a non-smoking room and when I stepped in the room I was able to smell the smoke with an ashtray sitting on the desk. However, the location of the hotel is great and the breakfast is okay. Yet, I wouldn’t stay at this hotel again.
Stayed 4 nights in Aug 2021

8/10 Good

Blagica, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities
After staying one night in the horrible Ephesian hotel guesthouse we moved here and what a relieve. The receptionist was so nice that let us check in early even tough we didn’t expect to check in right away since it was pretty early ( before 10am), we just thought that it would be nice to leave our bags until we come back from the beach. The room is bit outdated, but spacious and clean and the room has a balcony. The rooftop offers amazing view from the city so even if you don’t want to swim ( yes, the pool is there) go up to enjoy the view and have a drink ( there is a bar up there). They serve breakfast at the rooftop. The breakfast was good, the usual Turkish fare with few other options which was great. No Turkish coffee tough. The location is unbeatable, the dolmus that goes to some of the beaches and the bus station is just steps from the hotel. The marina is across the street, bars/ restaurant and the bazaar is right there too. Flat and easily accessible. There is an elevator which is big plus. A little note: there is no wifi in the rooms, only in the lobby which was stated on the web site, but I believe the hotel should work on it as it’s very inconvenient for travelers. No one wants to run to the lobby all the time to check emails. The outlets in the room were not next to the beds so if u charge your phone and need to work on it, you can’t do that from your bed. It’s not big deal, but it can be little inconvenient for some people. I would stay here again.
Stayed 1 night in Sep 2020

2/10 Terrible

Jen

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good and bad. Good because it's in the town centre opposite the harbour. Bad because there is a bar 20 yards from it that plays loud music until 3am :/ The hotel is dirty and dated and is in urgent need of update. They changed our room because the bathroom sink was broken and the shower head was completely covered in RUST! The second room bathroom was a smidge better but still unclean and old.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property central to everything breakfast is turkish breakfast very good .very clean hotel cleaners very friendly .
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel have friendly helpful staff and the rooms comfortable. Breakfast was included and good.
Stayed 1 night in Dec 2018

2/10 Terrible

Niels

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet ligger rigtig godt bare synd det ikke er blevet vedligeholdt
Stayed 2 nights in Mar 2025

6/10 Okay

Emel

Travelled with family
Liked: Cleanliness, staff & service
Otopark büyük sorun. Var ama arabanız girmez dediler. Etrafta sabah 6.30 a kadar üzik sesi mevcut. Banyo eski.
Stayed 2 nights in Jan 2025

10/10 Excellent

niyazi

Stayed 1 night in Oct 2024

6/10 Okay

Sinem

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024