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Cross Hotel Kyoto

3.5 star property
VIP Access

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Photo gallery for Cross Hotel Kyoto

Exterior detail
Breakfast and lunch served, Mediterranean cuisine
Front of property – evening/night
Lobby lounge
[NON SMOKING] Premium Suite

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, Kyoto, Kyoto, 604-8031
  • Place, Nishiki Market
    ‪7 min walk‬
  • Place, Shijo Street
    ‪8 min walk‬
  • Place, Kiyomizu Temple
    ‪5 min drive‬
  • Airport, Osaka (ITM-Itami)
    ‪62 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for [NON SMOKING] Deluxe Family Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Family Twin Room

10.0 out of 10
Exceptional
(14 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for [NON SMOKING] Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for [NON SMOKING] Deluxe Corner King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner King Room

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Corner Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 41 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for [NON SMOKING] Superior Twin Room with Sofa bed

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room with Sofa bed

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room

10.0 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [NON SMOKING] Superior King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior King Room

9.4 out of 10
Exceptional
(32 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Twin Room

9.8 out of 10
Exceptional
(27 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [NON SMOKING] Standard Queen Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Queen Room

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for [NON SMOKING] Deluxe King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe King Room

9.6 out of 10
Exceptional
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Twin Room Plus

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room Plus

9.4 out of 10
Exceptional
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Large Twin Beds

View all photos for [NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Cross Hotel Kyoto

Riverfront hotel with a 24-hour front desk and a coffee shop
This hotel features a restaurant, a coffee shop/cafe, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Cross Hotel Kyoto offers 301 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Cross Hotel Kyoto. During your stay, you're just a quick walk from Kawaramachi Street. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at KIHARU Brasserie, a brasserie that serves Mediterranean cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes bike rentals
  • Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
  • Steps from Kawaramachi Street and 7 minutes by foot from Shijo Street
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Cross Hotel Kyoto also features multilingual staff, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
KIHARU Brasserie - This brasserie specializes in Mediterranean cuisine and serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KIHARU Brasserie

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3300 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CROSS HOTEL
CROSS KYOTO
Cross Hotel Kyoto Hotel
Cross Hotel Kyoto Kyoto
Cross Hotel Kyoto Hotel Kyoto

Cross Hotel Kyoto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1520 out of 1821 reviews
Rating 8 - Good. 234 out of 1821 reviews
Rating 6 - Okay. 45 out of 1821 reviews
Rating 4 - Poor. 9 out of 1821 reviews
Rating 2 - Terrible. 13 out of 1821 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alain

Stayed 3 nights in Aug 2025

10/10 Excellent

Davy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

2eme séjour dans cet hotel, toujours aussi bien. Idéalement placé entre les commerces/restaurants et Gion, près des transports. Propre, moderne. La suite japonaise est spacieuse et agréable avec son espace tatami, idéal pour les familles.
Stayed 2 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was then best hotel out of 4 I stayed during my trip. Beautiful and very spacious. Breakfast was good. My family and I really enjoyed our stay in Kyoto.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lorena, FRISCO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Aug 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were incredibly comfortable. Even the additional rollaway We only opted for breakfast one morning , food was amazing , fresh and nice variety
Stayed 2 nights in Aug 2025

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful modern hotel with very comfy beds and spotless facilities. Highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cross Hotel was a tranquil oasis in the lovely city of Kyoto. Close to the River, it’s associated eateries and equally close to the shops and business of the main city it was the perfect location for us. Walkable to two major train/subway links, it made getting to various sites of interest easy. It was also with a quick wander to Nikishi market-with lots of tasty treats to try. The hotel itself was well kept and smelt like a spa! The check in and out were easy and seamless with machines to use in a variety of languages. The staff were helpful and polite. The room was clean and the whole hotel was quiet and calm. The lobby had free coffee and a cafe. The room we stayed in had 3 beds and a wet room. It was well appointed with all amenities needed.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great. Good central location for walking around Kyoto. Relatively close to the shrine. Comfortable room but remember you are in Japan so it is smaller than other countries. Friendly staff, clean building. Recommend.
Stayed 2 nights in May 2025

10/10 Excellent

Gabrielle

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, clean rooms and excellent location - the trifecta for a perfect stay!
Stayed 4 nights in Aug 2025

6/10 Okay

Taojie

Liked: Property conditions & facilities
Have to use self check in when there are lot of staff and the next customer was greeted and helped
Stayed 1 night in Aug 2025

10/10 Excellent

Juhwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Li Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Room is quiet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very good location. The hotel itself looked very modern and the room was great. Very roomy and all the facilities inside the room were excellent. I definitely look forward returning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marichelle

Liked: Cleanliness
No regrets at all! It was a nice, sleek, spacious room compared to our other options, and the staff were so helpful. The location is also very convenient - many unique shops and restaurant options around!
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities with great service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 loved our spacious room and included amenities. Breakfast buffet was excellent. The location was nearby a subway/train station. There is no gym but you can walk/jog down the riverwalk which was so close to the hotel. We will definitely choose to stay here again in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel and location

Fabulous hotel with amazing staff in a super location
Stayed 4 nights in Jul 2025

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, I love the canal view and walking the tiny streets while being close to the shopping streets and large department stores. Surrounded by restaurants and bars. No laundry machines on premises but just around the corner on the second floor of a net cafe is a laundromat (can get crowded, I think your best bet is going during the day instead of late night).
View from 5th floor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel! Everything was exceptionally clean, stylish, and eco-friendly, with a thoughtful attention to detail throughout. The staff were very friendly and welcoming, making us feel right at home from the moment we arrived. The buffet breakfast was a highlight—plenty of delicious Japanese and Western options to choose from, all fresh and beautifully presented. We also really appreciated the complimentary coffee in the lobby until midnight, a nice touch for evening relaxation. Another great feature was the variety of free amenities provided—razor, toothbrush, toothpaste, body sponge, hairbrush, even cotton swabs—everything you might need, without having to ask. The location couldn't be more convenient: just steps from shopping areas, great restaurants, scenic walks, and very close to bus, train, and metro stations, making it super easy to get around. Honestly, I wish there were more hotels like this outside of Japan. We’ll definitely be recommending it to friends and plan to stay with the Cross Hotel chain again on our next visit to Japan!
Stayed 4 nights in Jul 2025

10/10 Excellent

Cristina Miyuki Gyotoku

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would definitely go again.
Stayed 1 night in Jul 2025

10/10 Excellent

catriona, coventry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, close to train station & shopping

Bed is comfortable and clean. I like the bathroom/shower room and toilet room are separated. Free WiFi works great. Only thing is I wish we could have more tv channels that are in English. There was only one channel (new channel) and it repeats every 30 mins or so.
Stayed 2 nights in Jul 2025