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THE JUNEI HOTEL Kyoto Imperial Palace West

3.5 star property
VIP Access

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Photo gallery for THE JUNEI HOTEL Kyoto Imperial Palace West

Exterior
Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead
8 bedrooms, down duvets, Tempur-Pedic beds, in-room safe
Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead
8 bedrooms, down duvets, Tempur-Pedic beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
14 Sanchome Shimo Chojamachi, Higashihorikawa-dori, Kamigyo-ku, Kyoto, Kyoto, 602-8056
  • Place, Kyoto Imperial Palace
    ‪11 min walk‬
  • Place, Nijō Castle
    ‪15 min walk‬
  • Place, Kawaramachi Street
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Double Room, 1 Bedroom, Bathtub

Premium Double Room, 1 Bedroom, Bathtub

Premium Double Room, 1 Bedroom, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 1 Bedroom, Bathtub

8 bedrooms, down duvets, Tempur-Pedic beds, in-room safe

Deluxe Twin Room, 1 Bedroom, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

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About this property

THE JUNEI HOTEL Kyoto Imperial Palace West

This smoke-free hotel features spa services, concierge services, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
THE JUNEI HOTEL Kyoto Imperial Palace West offers 8 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at THE JUNEI HOTEL Kyoto Imperial Palace West, you'll be within walking distance of Kyoto Imperial Palace. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and concierge services.
  • Free WiFi
  • Breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 12 minutes by foot from Kyoto Imperial Palace and a 2-minute drive from Nijō Castle
As a guest of THE JUNEI HOTEL Kyoto Imperial Palace West, you'll find spa services, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. THE JUNEI HOTEL Kyoto Imperial Palace West also features concierge services and a front-desk safe.

This 3.5-star Kyoto hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 8:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily local cuisine breakfast available 8:30 AM to 10:00 AM for a fee: JPY 4,000 for adults and JPY 4,000 for children

Family friendly

  • In-room refrigerator
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (85 centimetre high)
  • No lift
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: JPY 5000

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately JPY 4000 for adults and JPY 4000 for children
  • Late check-out fee: JPY 5000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JUNEI HOTEL Kyoto Imperial Palace West

JUNEI HOTEL Imperial Palace West

JUNEI Kyoto Imperial Palace West

JUNEI Imperial Palace West

The Junei Kyoto Imperial West

THE JUNEI HOTEL Kyoto Imperial Palace West Hotel

THE JUNEI HOTEL Kyoto Imperial Palace West Kyoto

THE JUNEI HOTEL Kyoto Imperial Palace West Hotel Kyoto

THE JUNEI HOTEL Kyoto Imperial Palace West Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 76 out of 90 reviews
Rating 8 - Good. 11 out of 90 reviews
Rating 6 - Okay. 1 out of 90 reviews
Rating 4 - Poor. 0 out of 90 reviews
Rating 2 - Terrible. 2 out of 90 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional room design and service. elegant and sophisticated. could not recommend more.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great little hotel in a very quiet part of Kyoto. If you wish to get away from all the crowds and just experience how the locals live, this is a hotel for you. We had a room with a private onsen bath, which was just perfect at the end of all the sightseeing. Special thanks to the staff, who went above and beyond to make us feel very comfortable. We also booked a kaiseki dinner at their restaurant (in a sister hotel) Futago. Incredible food and service. I highly recommend you try it if you get a chance.
Stayed 2 nights in Dec 2025

2/10 Terrible

RACHEL, MARKHAM

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
One female staff member provided exceptional customer service based on her alone, the experience would have been a 10/10. Unfortunately, the rest of the stay declined quickly after check-in. The carpet in our room felt very dirty and visibly stained. The rest of the room was as pictured. We were placed in a first-floor room right by the lobby, where all guest traffic passed directly by our door, making it consistently noisy. The front door to the hotel was a sliding door pretty much next to our room wall/window and imagine it sliding open and shut constantly. Due to the age and boutique nature of the hotel, the walls appeared to be extremely thin. Normal walking from the upstairs room was very loud, and any dropped items or luggage movement could be clearly heard. As a result, I was unable to sleep. When I contacted the hotel to explain that we couldn’t sleep, the response I received was that another guest had complained about my children being loud. This was an inappropriate and disappointing response rather than addressing the issue or offering a solution, it felt like a defensive attempt to dismiss my concern. There was no resolution offered. The situation was later blamed on a language barrier, which I do not find acceptable. Emotions, tone, and gestures are universal. I do not recommend it for families with children, light sleepers, non-Japanese speaking, or those that pick their hotels based on Michelin guides - as I pick my hotels based on that always.
Stayed 4 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Nov 2025

10/10 Excellent

LiMay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, polite and helpful. They go above and beyond to make my stay easy and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
The room set up was amazing, great amenities, and staff were fantastic!! Highly recommend if you want a traditional, quiet, vibe. Countless thoughtful touches that really elevated the experience. From curated music to local tea and beer the suite was a treat.
Stayed 2 nights in Nov 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful and friendly. Nice location away from the hustle bustle.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

10/10 Excellent

Nat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt see spa but bath/shower room great.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most attentive staff you could imagine. Honestly one of the best hotels I’ve stopped at. The rooms are beautiful and the bed was soooo comfortable. I could not recommend this place enough.
Stayed 2 nights in Sep 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great sleep,safety & caring customer service.

My stay at the JUNEI surpassed my expectations. The customer care was amazing. The amenities were bespoke to my needs and the quality of the rooms facilitated the best sleep and relaxation. My advice to family and friends would be to stay at the JUNEI
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. We thoroughly enjoyed our stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, clean beautiful setting and quiet neighborhood. The staff is friendly and accommodating. Very nice experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shane, Burien

Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and kind! Thank you, it's also just a lovely respite. The bath for me was heavenly
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and very compact with a spa located like bathroom. The staff was very accommodating. The neighborhood is quiet and uncontested but convenient to attractions and public transportation.
Stayed 2 nights in Jul 2025

10/10 Excellent

Chibin

Stayed 5 nights in Jun 2025

8/10 Good

diane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Very nice boutique hotel. Small and quiet. Only reason for not giving a perfect review is that the room we had was very musty and moldy smelling.
Stayed 4 nights in Jun 2025

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were all so kind and helpful. amenities and welcome gifts were amazing. room facilities are all great quality. hot tub and bathroom in general was top notch.
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff very friendly. Very clean.
Stayed 2 nights in May 2025

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was very helpful and spoke great English which was a bonus.
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Stayed 4 nights in Mar 2025

10/10 Excellent

Mackenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this small luxury boutique hotel and its traditional Japanese experience.
Stayed 3 nights in Mar 2025