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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Aerial view
Front of property
Aromatherapy, hot stone massages, deep-tissue massages, body wraps
Breakfast, lunch, dinner served; international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(121 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(45 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and a full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self parking, and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with body wraps, manicures and pedicures, or hot stone massages at the spa
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes hot springs, horse riding/rentals, and hiking/biking trails
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Los Lagos Hot Springs and 12 minutes by foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1047 out of 1294 reviews
Rating 8 - Good. 168 out of 1294 reviews
Rating 6 - Okay. 42 out of 1294 reviews
Rating 4 - Poor. 25 out of 1294 reviews
Rating 2 - Terrible. 12 out of 1294 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Aixa

Stayed 3 nights in Aug 2025

10/10 Excellent

JOSE, NORCROSS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, cabins, parking
Stayed 1 night in Sep 2025

10/10 Excellent

Amarbir, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Althouh we only stayed for a day but i can easily say that it is one of the best location to see and explore the volcano. We had issue with the generator making noise as the lights were out and they did not take time to help us relocate to another room. Also you can drive from within the property to a point to have better view of volcano. Breakfast in morning was excellent and lot of variety. I can keep on going with pools etc etc but overall a geniune 5 star review.
Stayed 1 night in Sep 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Beautiful resort. Some parts are outdated but they do an amazing job to keep things looking nice. The staff is very friendly. The only time we had an issue was with room service. The guy rolled his eyes that we complained about the food being cold. Just recommend going to the on site restaurant much better there!! I would stay here again though!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ersin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property!!! We were blown away by the beauty of the region and this resort. The property is so well maintained and there is obvious pride in the work done there. And the hot springs are wonderful at Los Lagos!!! Highly recommend!!!
Stayed 2 nights in Sep 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities
Beautiful pools.
Stayed 1 night in Sep 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Delicious breakfast, excellent room service, very friendly and helpful staff, beautiful view of the volcano.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large room size, super clean, safe, relaxing, friendly staff, beautiful gardens and hot springs! Definately will return to Los Lagos
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had so much fun in the swim up bar hot spring! Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Cindy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot and cold pools were awesome. Swim up bar with tables in the water in the hot pool and landscaping was beautiful around the entire facility. Food in the restaurant was exceptional, which you don't find most of the time at the hotel you are staying at.
Stayed 2 nights in Sep 2025

10/10 Excellent

Babu And Camile, Cedar Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Sep 2025

10/10 Excellent

TATIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s absolutely dreamy
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly staff. Thermal pools were wonderful and relaxing. They could use some regular seating inside the rooms (307). Overall wonderful stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marie

Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Spacious rooms. Great for families.
Stayed 2 nights in Aug 2025

8/10 Good

Rahim

Stayed 3 nights in Aug 2025

10/10 Excellent

Gabrio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always
Stayed 1 night in Aug 2025

6/10 Okay

Amy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hot springs were disgusting and dirty due too the large number of people. They sell very cheap day passes while they charge guest of the hotel an extremely high price to share the limited pools with people paying $30 for a day pass. Water was cloudy, probably from all the kids pee. Will never return here.
Stayed 2 nights in Aug 2025

8/10 Good

NORMA

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 5 nights in May 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The grounds were stunning. Our family really enjoyed the hot spring pools and the kids loved the cooler swimming pools with slides. The included breakfast was fantastic and the staff on the resort was super friendly and helpful. The room was super clean, although dated in appearance. This did not bother us at all as we were rarely in the room. The only negative I can think of is that there was no weather stripping on the bottom of the room door and at nighttime (everynight) there were massive ants that would come in under the front door. I took a towel each night and jammed it underneath the door to prevent this. The resort is quite large and there is a shuttle that runs to take you around. It was super easy and not even a nuissance. We loved the resort and would recommend to others and hope to come back again one day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis, Santa Cruz

Stayed 1 night in Aug 2025