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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Aerial view
Deluxe Room
Breakfast, lunch, dinner served; international cuisine
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Paradise Hot Springs
    ‪14 min walk‬
  • Place, Baldi Hot Springs
    ‪17 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(133 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(52 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons
  • Free Wi-Fi

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About this property

Hotel Los Lagos Spa & Resort

This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self parking, and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with massages, manicures and pedicures, or body wraps at the spa
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes hot springs, horse riding/rentals, and kayaking
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from Los Lagos Hot Springs and 13 minutes by foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1145 out of 1431 reviews
Rating 8 - Good. 196 out of 1431 reviews
Rating 6 - Okay. 47 out of 1431 reviews
Rating 4 - Poor. 29 out of 1431 reviews
Rating 2 - Terrible. 14 out of 1431 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert, Northampton

Liked: Cleanliness, amenities, property conditions & facilities
Room was large and very clean. Wish we could have stayed more days
Stayed 1 night in Feb 2026

8/10 Good

Marcia

Travelled with family
Staff was great and the rooms were very clean. Great amenities and beautiful grounds. The only thing was the rooms are not soundproof and at times it was a bit noisy but would stay here again.
Stayed 5 nights in Jan 2026

8/10 Good

Candice

Liked: Cleanliness, amenities, property conditions & facilities
Pros We had a wonderful time at Los Lagos. The property and hot springs were amazing. The breakfast was also very good. Each evening we dined at the restaurant and food and service was excellent Con’s We were not totally satisfied with our room. I didn’t care for the sink design and there was only one chair in the room. The air conditioner wasn’t working properly. Our room was alway humid and the fan from the air conditioner was noisy. Otherwise we had a great stay at Los Lagos !
Stayed 2 nights in Jan 2026

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely basic room (definitely overpriced). No amenities at all. Breakfast buffet was standard. The pools were overcrowded and did not seem clean. Was NOT a comfortable stay and wouldn’t recommend.
Stayed 2 nights in Jan 2026

8/10 Good

Michel

Liked: Cleanliness, amenities
Great hotel would get a five star rating if food served in dining room would be of better quality.
Stayed 4 nights in Jan 2026

8/10 Good

Duy

Travelled with family
Liked: Staff & service, amenities
It’s only a short drive from La Fortuna and many tours and activities. Within the resort, you have access to several hot spring pools and 2 regular pools with slides for the kids. There is also a viewing point of the volcano. The room is a little outdated.
Stayed 3 nights in Jan 2026

6/10 Okay

Larisa

Liked: Cleanliness, staff & service
Yes
Stayed 2 nights in Jan 2026

8/10 Good

Lyndsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this resort. Paid for the upgraded volcano view room and never saw the volcano due to the fog for four days. Dining options are great. Hot springs and pool with slides are amazing. Room key didn’t work multiple times- had to walk to the reception desk six times. That was annoying. Our room was huge but needed more hooks or a shelf in the bathroom for functionality.
Stayed 4 nights in Jan 2026

10/10 Excellent

Adrian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was amazing
Stayed 5 nights in Jan 2026

8/10 Good

Kenny

Liked: Cleanliness, staff & service, amenities
Beautiful resort, spacious rooms, friendly, helpful staff, great restaurants, near to town and other activities. Wish the resort grounds were more walkable so shuttle rides were not necessary to go anywhere within it
Stayed 3 nights in Jan 2026

10/10 Excellent

Josh & Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about this resort!
Stayed 3 nights in Jan 2026

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge room, wonderful bathroom and shower, beautiful grounds and facilities and kind and friendly staff. Enjoyed our stay, highly recommend!
Stayed 2 nights in Nov 2025

8/10 Good

Mika

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable resort
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 3 nights in Jan 2026

10/10 Excellent

Syed

Liked: Cleanliness, amenities
Perfect
Stayed 1 night in Dec 2025

8/10 Good

Jodie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location and great view of the volcano (however mostly cloudy). The room was spacious & clean but dated.
Stayed 2 nights in Jan 2026

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2026

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was very spacious. The beds were nice plenty of blankets. The shower was clean. The view from the room was amazing. The parking is a little far away. You definitely need a vehicle or use their transportation to get back to the Hot Springs or the restaurant. The Hot Springs at the very top are very hot and they’re very nice the further down you go the more commercialized it becomes which is good for children or partying people who want a swim u bar. The food in the main restaurant at night was not very good I would recommend just grabbing a burger or pizza at the pool bar.. the included buffet breakfast in the morning was really good. Finally, I believe you can arrive early on the day of your check-in and you can stay as late as 10 PM on the day of your check out to enjoy the Hot Springs. I wish we had known that we probably would’ve come earlier.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds. Wonderful hot springs. Excellent staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great resort!! Clean spacious rooms. The breakfast was really good. It is a buffet and so many choices! The resort grounds are stunning. The hot spring pools were also amazing. I would definitely stay here again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places in CR. The grounds, rooms and pools are beautiful! Just perfect!
Stayed 2 nights in Jan 2026

10/10 Excellent

Irina

Stayed 2 nights in Jan 2026

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
Hotel Los Lagos Spa & Resort is a beautiful and relaxing property near Arenal Volcano. The grounds are lush, expansive, and well maintained, and the views of the volcano from the pools and walkways are stunning, especially in the mornings. The resort truly feels immersed in nature. The thermal hot spring pools were the highlight of our stay. There are multiple pools at different temperatures, and the swim-up bar was a nice bonus. The spa and overall atmosphere make it a great place to unwind. The rooms were clean and spacious, though more rustic than modern, which fits the natural setting. One thing to note is that the room doors have a noticeable gap underneath, which does allow bugs to come in. While this wasn’t shocking given the jungle environment and “nature-forward” experience, it’s something guests should be aware of. The resort property is large, so be prepared for quite a bit of walking. That said, this was actually one of the positives — there are plenty of paths where you can see wildlife, birds, and enjoy the surrounding nature right on the property. Breakfast was included and decent, with fresh fruit and traditional Costa Rican options. Staff were generally friendly and helpful. One major downside: I was charged $60 for a guest who was only visiting for a few hours, which felt completely unreasonable for a mid-range resort in Costa Rica. This policy was disappointing and not clearly communicated upfront
Stayed 2 nights in Nov 2025

10/10 Excellent

margaret, Milton

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, loved the swim up bar
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely LOVED this resort. The layout, view, hot springs and staff are all incredible. Wish we had booked it longer.
Stayed 3 nights in Jan 2026