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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Front of property
Lake
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Villa, 2 Bedrooms, Mountain View | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • Arenal Volcano
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(43 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(113 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and a full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self parking, and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with aromatherapy, body wraps, or hot stone massages at Fangus
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes hot springs, ziplining, and hiking/biking trails
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Just a 1-minute drive from Baldi Hot Springs and 7 minutes from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Reviews

Hotel Los Lagos Spa & Resort Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1012 out of 1250 reviews
Rating 8 - Good. 165 out of 1250 reviews
Rating 6 - Okay. 39 out of 1250 reviews
Rating 4 - Poor. 24 out of 1250 reviews
Rating 2 - Terrible. 10 out of 1250 reviews

Reviews

10/10 Excellent

Rosselyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel with Arenal Volcano views. It's a very big resort and our rooms was very far away but the resort offers transportation to and from our room. The room was big and spacious. Food was great at the restaurant, at the bar and also for breakfast. Thermal pools were amazing and relaxing. The only issue we had was that they don't offer transportation to the volcano viewpoint or to the lake. So we walked up, 2 miles uphill to the viewpoint, and let me tell you that my chest started to hurt and I got really scarred. I do not recommend this hike. We paid good money for this resort and this should be included. Aside from this upsetting issue everything else was great.
Stayed 5 nights in Jun 2025

10/10 Excellent

Gris -

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great times in the hot springs and pools!
Stayed 3 nights in Jun 2025

10/10 Excellent

Terri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here as a family of five (with kids aged 13, 8, and 5), and it was a great experience. There were different pools for the kids to enjoy, and the hot springs were perfect for the cooler nights. Our room was extremely spacious and conveniently located near both the pools and the restaurant. The daily breakfast was delicious and a highlight of our mornings. We rented a car and drove up to a beautiful viewing point located high above the resort—definitely worth it for the views. We would absolutely stay here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were nice. Love the pool bar and many hot spring pools and different temps. Breakfast buffet was good. Bar food was not good. Didn’t eat lunch or dinner in the main restaurant so can’t speak on how they are. Price point is great for the property and value you receive
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous! Clean. Friendly staff. Very comfortable and stylish rooms. Breakfast and coffee alone made it worth it. Recommend 100x
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Stayed 3 nights in Jun 2025

10/10 Excellent

Annai Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 3 nights in Jun 2025

10/10 Excellent

Lydia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hot springs pools and tropical landscaping were so magical. The included breakfast buffet was delicious and had great options. The service was phenomenal.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vandana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful expansive property with access to multiple hot springs, a mountain lake and an incredible Arenal view point.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hot springs are wonderful. Staff goes out of your way to make sure you are happy
Stayed 1 night in Jun 2025

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hot springs polls were fantastic. Well-maintained, clean, with a variety of temperatures and features. My family and I really enjoyed our time. The breakfast was delicious with a wide variety of choices for everyone. Staff was friendly and helpful. Rooms were clean and everything was in working order. I would prefer blackout curtains though because the sun was up before 6am.
Stayed 4 nights in Jun 2025

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the staff very friendly
Stayed 1 night in Jun 2025

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean and well presented. I was put off a bit by the initial welcome where you are told of the charge for losing your pool ticket, the fact you can only go to breakfast once etc. After that the facility is very nice and all staff were very helpful. One area that was an issue was the ‘paper thin’ walls between rooms. You can hear everything that is going on, including next doors air conditioning unit causing a rattle. I guess they saved a couple of dollars. The pools are nice ( and we’re quiet when we were there) and the view of the volcano is great. Breakfast was good.
Stayed 2 nights in Jun 2025

8/10 Good

Patty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was really looking forward to this hotel. But it was not what we expected. The hot springs spas are nice, but very crowded. This property is large and you need to use their shuttle service everywhere. ( We did not do a rental car) If you want ice for your room... ugh. You have to call the restaurant to come deliver it like room service with the $5.00 delivery fee. To use the hot springs you have to go through a towel monitor, who shoves a tip jar in your way, if you ask a question. To get to your room with luggage in their shuttle is another sore spot. They just drop you off near your building. It just wasn't what we were expecting.
Stayed 3 nights in May 2025

10/10 Excellent

Timoteo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has the most amazing view of the volcano. Our room was on a corner in which we were able to see the sunrise and volcano. The hot springs are amazing and relaxing. The breakfast was delicious and had many items to choose from. The rooms are a bit outdated but clean. Very close to downtown La Fortuna.
Stayed 2 nights in Jun 2025

10/10 Excellent

alberto, gilbert

Liked: Cleanliness, property conditions & facilities
Excelente Hotel !!!
Stayed 3 nights in May 2025

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had several pool and thermal pool options. 2 water slides that my child loved. You can also do ziplining, horseback riding, and other tours. A beautiful lookout of arenal mountain although the view from the bottom of the resort is just as fantastic. Beautiful property. The rooms are nice and the bathroom is huge. Everybody was really friendly.
Stayed 4 nights in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and Fun!

Room was great, food was great, pools and activities were great. This was a highlight of our already wonderful trip. I definitely recommend. I only wish we could have stayed longer.
Stayed 1 night in May 2025

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Wei

Liked: Amenities
Nice resort and friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The thermal pools were even better than expected. Beautiful!
Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was beautiful very quiet in rooms. Pools and hot springs were nice. Enjoyed dinner buffet and breakfast both were great. Only wish they had ice available. Our room did have a refrigerator though. The viewpoint was nice.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Spa services were amazing. Bar at pool area was great.
Stayed 3 nights in Apr 2025