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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Villa, 2 Bedrooms, Mountain View | Balcony
Breakfast, lunch, dinner served; international cuisine
Lake
Villa, 2 Bedrooms, Mountain View | Private kitchenette

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪14 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(118 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(44 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and a full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self parking, and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with body scrubs, body wraps, or hot stone massages at the spa
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes hot springs, hiking/biking trails, and ziplining
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 1-minute drive from Baldi Hot Springs and 7 minutes from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1019 out of 1262 reviews
Rating 8 - Good. 168 out of 1262 reviews
Rating 6 - Okay. 39 out of 1262 reviews
Rating 4 - Poor. 25 out of 1262 reviews
Rating 2 - Terrible. 11 out of 1262 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Manoah

Travelled with partner
Liked: Amenities
The room was excellent, comfortable beds and very spacious. The room door was not isolated very well, allowing the sound of crickets and birds to enter the room (which was nice) but also allowed the sound of the cars, motorcycles and general traffic to come through at night. The bathroom had a funky smell, probably due to heavy rainfall, but considering the region the hotel is in, that should not happen.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Los Lagos. We are big fans of the pools, beautiful property, and impressive breakfast buffet. We got a larger room set up with additional beds this time and the location plus views were lovely. We really enjoy Costa Rican hospitality everywhere but have nothing but great things to say about the service staff. We will be back!
Stayed 4 nights in Jul 2025

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful gardens and hot spring pools
Stayed 2 nights in Jul 2025

10/10 Excellent

Fritzie, Diamond Bar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They never acknowledge me, and never explain the VIP benefits
Stayed 2 nights in Jul 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, beautiful view of the volcano and the lake
Stayed 1 night in Aug 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, the staff the amenities and the property where amazing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the property are fare more beautiful than any pictures indicated. The staff was kind and so wonderful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Eitan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for families! This is our 3rd stay and every time has been fantastic. We love to breakfast buffet and all the hot springs. The canopy tours with the on site company are fantastic and our daughters had so much fun on the Tarzan swing! Highly recommend this place for families!
Stayed 3 nights in Jul 2025

10/10 Excellent

Shaju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pools and nice rooms. Highly recommended.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marie-josée

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with great options for food and really nice pools
Stayed 3 nights in Jul 2025

10/10 Excellent

Krystie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The hot springs and pool area were large enough that you didn’t feel like you were all over other people. The cleaning staff made cute towel animals everyday. The restaurant on site was fairly priced and the breakfast was amazing with tons of options. So many things close by and on site to keep the whole family busy-We loved it here!
Stayed 3 nights in Jul 2025

10/10 Excellent

Wanda, La Place

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, menu for breakfast, transportation
Stayed 5 nights in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Sabrina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! Traveled with family. The kids loved the pool, hot spring and waterslides. The grounds are gorgeous! Don't miss the mirrador at the top of the property. It's a gorgeous view of the volcano and lake. Food was excellent. Breakfast was plentiful. Staff was friendly and helpful. The location was close to everything we needed as well as lots of restaurants. Highly recommend!
View from our room
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with a great breakfast buffet.
Stayed 4 nights in Jul 2025

8/10 Good

Natascha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Kat, Port Colborne

Travelled with family
Liked: Staff & service
I've stayed here before. The grounds are beautiful and the staff is amazing. However, there are too many people in the spa areas and they create a great amount of garbage. Drinks are left by the pool areas, wet towels everywhere, plates and food...I think the amount of people need to be controlled and some rules need to be enforced, particularly around the spa areas.
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Lagos was amazing for our family of 4 with kids age 10 and 14. They lived the pool and waterslides and we ate at the pool bar everyday for supper as they didn’t want to leave. The hot springs were amazing as were the staff at the bar area. We upgraded our room by contacting the hotel a few weeks before our stay and had to remove one night stay. Only when we checked in was it we found out there was a $35 fee from Expedia for cancelling a night. We had an amazing superior room with tons of space within walking distance to breakfast and the pool. We had no idea there would be a living room area with a separate couch to sleep on so our son slept there. We did have to put towels under the front door at night so spiders, geckos and bugs didn’t come in. Overall our stay was 10/10 and we would stay there again in a heart beat. Our only complaint was not enough pool chairs by the waterslide. It was tough to find spots to sit at times.
Stayed 6 nights in Jul 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were clean and beautiful. Staff members were helpful and friendly. Dining options were available on site. Shuttles were available for various excursions in the area. Property felt safe and secure for female guests.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

RAFAEL

Stayed 4 nights in Jul 2025

10/10 Excellent

Liliana

Stayed 4 nights in Jul 2025

10/10 Excellent

Lamanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly friendly, the food was excellent with choices and the hot springs oool was amazing. It was also centrally located.
Stayed 7 nights in Jul 2025