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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Breakfast, lunch, dinner served; international cuisine
Aerial view
Aromatherapy, hot stone massages, deep-tissue massages, body wraps
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(129 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(48 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

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About this property

Hotel Los Lagos Spa & Resort

This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self parking, and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with hot stone massages, body wraps, or manicures and pedicures at the spa
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes hot springs, horse riding/rentals, and kayaking
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Los Lagos Hot Springs and 13 minutes by foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1105 out of 1388 reviews
Rating 8 - Good. 193 out of 1388 reviews
Rating 6 - Okay. 47 out of 1388 reviews
Rating 4 - Poor. 29 out of 1388 reviews
Rating 2 - Terrible. 14 out of 1388 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Karl

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff and food and pools were awesome . 3 guys on a guy trip and it was an awesome home base. Included breakfast was a game changer .
Stayed 4 nights in Dec 2025

8/10 Good

tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay at Los Lagos Hotel. The room was clean and nicely decorated, and the beds were comfortable. However, the beds are placed on cement slabs, and I accidentally hit myself a couple of times—something to be mindful of. The hot springs are definitely the highlight. There are so many pools, all with different styles and temperatures, that it literally took us two days to discover them all. It’s absolutely great for families of all ages. The buffet was particularly good, with lots of delicious options. The restaurant itself is beautifully decorated, and the birds that visit during meals are just amazing to watch. Unfortunately, it was cloudy during our entire 3-day stay, so we never got to see the Arenal Volcano. The rooms are spread throughout the property, so you need to use the shuttle to get to the main areas (boutique, restaurant, and pools). One of the older drivers was excellent—very polite, friendly, kind, and drove carefully, with quick service. However, the younger driver at night was disappointing: he drove too fast on narrow roads, took unnecessary detours, and we had to wait over 30 minutes each time we called for the shuttle. Overall, a beautiful property with fantastic hot springs and food, though shuttle service consistency could be improved.
Stayed 2 nights in Dec 2025

8/10 Good

aaron w

Liked: Cleanliness, property conditions & facilities, room comfort
The resort is very nice and I have visited many times. This visit however, I ran into difficulties at checkin. The resort has some very small rooms with only one bed, I was not aware of this as these tiny rooms are not available to book on US websites such as Hotels.com. Upon arrival they tried to downgrade my booking several times even though I had clearly shown the front desk what I had booked through this website...took over an hour to resolve successfully
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Dec 2025

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful location. What a view!! Lots of walking (hard if you have mobility issues), a nice path at the front of the property. The pools are fantastic. Lots of parking. The room was huge and the beds very comfortable. Will definitely be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is stunning. Nothing beats multiple different hot springs and pools while in the rainforest. Highly recommend and definitely coming back.
Stayed 1 night in Dec 2025

10/10 Excellent

christin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel with the best amenities!!! The best hotel we have ever stayed at. The rooms are clean and the staff is friendly. Loved the pools and activities!! Definitely recommend the hotel!
Stayed 1 night in Dec 2025

6/10 Okay

Jane

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose Joaquin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with all the amenities you’d want. It’s fairly close to town and activities so easy to get around.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lisa, Syracuse

Liked: Cleanliness, amenities, property conditions & facilities
Rooms, service and food were great. Amenities fantastic! Only wish i had more time there
Stayed 3 nights in Dec 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Delicious buffet breakfast and beautiful property. Some walkways along the pools and hot springs should have better lighting.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marisa

Stayed 1 night in Dec 2025

10/10 Excellent

Jingchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, love the resort environments, feel very relaxed
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Los Lagos was absolutely beautiful! The rooms were spacious, clean, and comfortable. The staff was friendly and welcoming, and the food was fresh and delicious. The views were stunning straight out of a dream. I’d definitely stay here again and can’t wait to go back!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jianmei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They have 8 natural hot spring pools. Sipping cocktails while soaking in the pool is amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

Nishant

Stayed 1 night in Dec 2025

10/10 Excellent

Jakub

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, the room was OVERSIZED. New bathrooms, clean, springs were great!
Stayed 1 night in Nov 2025

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities
Beautiful grounds, lots of amenities and the hot springs and pools were the perfect way to relax after explorations.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was great ! A microwave in the room would be fantastic. Sometimes you take food from the bar or rest and might want to heat up when rest is closed. But BEAUTIFUL !! Thanks :)
Stayed 2 nights in Dec 2025

8/10 Good

Jesus

Stayed 1 night in Dec 2025

10/10 Excellent

Alexander, Crystal Lake

Stayed 1 night in Nov 2025

8/10 Good

Milton

Stayed 1 night in Dec 2025

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Such an amazing hotel! The variety of pools and natural springs are so fun. Clean and spacious rooms. The breakfast buffet is awesome! We saw so much wildlife right on the property- coati, toucan, lizards and frogs.
Stayed 3 nights in Dec 2025

10/10 Excellent

Foo, London

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and large, We cam continie to use the hot springs after checking out
Stayed 1 night in Dec 2025

8/10 Good

Maury

Stayed 3 nights in Nov 2025