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Eloisa Royal Suites

3.5 star property

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Photo gallery for Eloisa Royal Suites

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Lobby
Regional cuisine
Sports facility
Superior Room, 1 Queen Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
MV Patalinghug Jr. Avenue, Basak, Lapu-Lapu, Cebu, 6015
  • Place, Mactan Export Processing Zone
    ‪1 min walk‬
  • Place, The Outlets at Pueblo Verde
    ‪2 min walk‬
  • Place, Mactan Town Center
    ‪13 min walk‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Studio, 1 Queen Bed

Standard Studio, 1 Queen Bed

Standard Studio, 1 Queen Bed

7.2 out of 10
Good
(15 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed

Junior Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Eloisa Royal Suites

Hotel in Lapu-Lapu with airport shuttle service and a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.
Eloisa Royal Suites offers 66 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations include desks. Beds feature memory foam mattresses. This Lapu-Lapu hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Eloisa Royal Suites. During your stay, you're just a quick walk from Mactan Export Processing Zone. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • 7 minutes by car from Jpark Island Waterpark and 9 minutes from SM City Cebu
  • Free airport shuttle service
Eloisa Royal Suites offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. The business-friendly Eloisa Royal Suites also features gift shops/newsstands, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

This 3.5-star Lapu-Lapu hotel is smoke free.

Onsite venue - This restaurant specializes in Regional cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Pool loungers

Spa

  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Individual decor
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eloisa Royal Suites

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Eloisa Royal Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 8641084

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Eloisa Royal Suites
Eloisa Royal Suites Hotel
Eloisa Royal Suites Hotel Lapu Lapu
Eloisa Royal Suites Lapu Lapu
Eloisa Royal Suites Cebu Island/Mactan Island
Eloisa Royal Suites Hotel Lapu-Lapu
Eloisa Royal Suites Lapu-Lapu
Eloisa Royal Suites Hotel
Eloisa Royal Suites Lapu-Lapu
Eloisa Royal Suites Hotel Lapu-Lapu

Eloisa Royal Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 118 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lucien, Brantford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Eloisa many Times and the place is very clean but the best part about this Hotel is it’s Staff. So Great and Helpful. Johnny
Stayed 3 nights in Sep 2025

8/10 Good

Luzviminda

Liked: Cleanliness, amenities, property conditions & facilities
P
Stayed 1 night in Sep 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. The staff are very accommodating. They have really good food and room service. An amazing breakfast.. not like your typical American breakfast at a hotel I’m talking like a full buffet with local foods. Everything you could ever want is within walking distance. Outlet malls grocery stores 711 tons of street food.
Stayed 1 night in Sep 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Sep 2025

10/10 Excellent

J Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were excellent. Will definitely come back.
Stayed 2 nights in Sep 2025

10/10 Excellent

merineza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

KEMPER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! There were 3 of us with luggage, so a bit tight, but very nice overall! Thanks!
Stayed 1 night in Sep 2025

2/10 Terrible

Ryan

Stayed 1 night in Aug 2025

8/10 Good

Abigail

Liked: Cleanliness, staff & service, room comfort

Its alright.

Service was good. The room needs a refresh. Looks like mold on the wall, smells musty, walls peeling.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Five stars everybody awesome hospitality was magnificent
Stayed 1 night in Aug 2025

10/10 Excellent

Gladz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and clean, my second visit, make sure to visit the coffee shop and the tower to play a game of free pool with city wide rooftop views
Stayed 1 night in Aug 2025

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I will be back. Nice room, friendly staff,really good free breakfast, and the dining room served great food also. Best hotel in Cebu.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

leahrose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Evelyn

Stayed 1 night in Jul 2025

10/10 Excellent

michael

Travelled with group
Liked: Amenities
Very nice property
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is close to airport with friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

marilou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the free buffet breakfast...the room accomodation is pretty good
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian, Amos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with everything no too far 👍
Stayed 1 night in Jul 2025

8/10 Good

Maria Jairus, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pros: -Convenient location. Walking distance to restaurants, and malls. -Excellent buffet breakfast. -Hospitable hotel staffs. They always greet the guests and very helpful. -The water heater was not functioning when we arrived but the hotel staff was able to fix it right away when we called them. - Airport shuttle every 2hrs. Cons: - Not responding to my email regarding airport pick up. But was able to contact them using their landline phone #. - There’s an annoying sound we hear at night. We think it was the heater on the hallway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher

Stayed 1 night in Jul 2025

6/10 Okay

ELIZABETH, Carslbad

Travelled with group
Disliked: Staff & service, amenities
Pool area was much smaller than we expected and there were no cushions on the loungers and the one lounge chair in the pool has a broken hinge in the back so couldn’t be raised and lowered. The food was horrible. I ordered food for 6:30 delivery to my room. I called at 7:10… I think they just forgot to bring it up. The Cesar salad was disgusting- I don’t know what salad dressing you used but it was awful and it was iceberg lettuce and not romaine and it was soggy. The spring rolls were barely warm and very greasy. I ate the vegetables out of the middle just to have something to eat. I should have said something when I checked out but we were also rushed out in the morning. I doubt I would stay there again. Really slow food and beverage service. There was no working phone at the pool So I walked up to order drinks … after about 20 mins it started to rain so we ended up walking back to the bar area and someone was just then coming out to bring us our drinks. There were only the 2 of us and no one else placing an order at the same time.
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort

Nice place, just some problems first night

We had a good stay here three weeks prior and the only problem was the room was too small, so this time we upgraded to a larger room with kitchenette and microwave. I’d love to give 5 stars except our room had several problems on arrival: the microwave didn’t work, the shower had no hot water, and the hot water pot had a European plug, but no outlets that fit it. Fortunately, housekeeping fixed all these issues within an hour, but checking and fixing room problems like this should be done before guests arrive, not after. Otherwise, a good stay and staff were always kind and helpful.
Stayed 3 nights in Jul 2025

6/10 Okay

Deidre

Travelled with family
Liked: Staff & service, amenities
Excellent customer service! Room has a very musty smell literally had to place a room scent to get rid of it- very bad.
Stayed 3 nights in Jun 2025