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Best Western Urban Hotel

3.0 star property

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Photo gallery for Best Western Urban Hotel

A luxurious dining area with ornate decor, clear chairs, and tables set for a meal.
Property amenity
A hotel entrance with a staircase leading to a reception area.
Terrace/patio
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Bar

Explore the area

View in a map
48 Bis Rue De Valenciennes, Lille, Nord, 59000
  • Place, Lille Grand Palais
    ‪15 min walk‬
  • Place, Zenith Arena Concert Hall
    ‪17 min walk‬
  • Place, Euralille
    ‪5 min drive‬
  • Airport, Lille (LIL-Lesquin)
    ‪11 min drive‬

Room options

Standard Double Room

  • Sleeps 2

View all photos for Classic Room, 1 Single Bed, Non Smoking

A modern hotel room with a large bed, bedside tables, a mirror, and a window with curtains.

Classic Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a flat-screen TV, and a large mirror.

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a nightstand, a wall-mounted mirror, and a window with curtains.

Classic Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

A hotel room with a large bed, a desk with a chair, a flat-screen TV, and a large mirror.

Comfort Room, Multiple Beds, Non Smoking

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a bed, two chairs, a desk with a coffee maker, a TV, and a large window with curtains.

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a headboard, and a window with curtains.

Classic Double Room

  • Sleeps 2

View all photos for Deluxe King Room

A hotel room with a bed, a desk with a coffee maker, a chair, a round table, and a large window with curtains.

Deluxe King Room

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk, a television, and a large window with curtains.

Standard Room, 1 Double Bed, Non Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Urban Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a front-desk safe are onsite.
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottled water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at Best Western Urban Hotel . During your stay, you're just a quick walk from Jean-Baptiste Lebas Square. Features include free WiFi in public areas and free self parking, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Within a 10-minute walk of Jean-Baptiste Lebas Square and La Gare Saint Sauveur
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at Best Western Urban Hotel . Limited free parking is available on a first-come, first-served basis.

This Baroque Lille hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11:00 AM.
Onsite venue - This café serves breakfast only.
ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ROCOCO BAR & RESTO

Family friendly

  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Baroque architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Best Western Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 598 reviews
Rating 8 - Good. 251 out of 598 reviews
Rating 6 - Okay. 92 out of 598 reviews
Rating 4 - Poor. 36 out of 598 reviews
Rating 2 - Terrible. 12 out of 598 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with very safe parking. Lovely outside space and nice restaurant. (Book in advance at WE) Staff were great changing outr room when a problem was found with the shower.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place!

Great stay at an affordable price!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ewan

Liked: Cleanliness, property conditions & facilities
Great location, quiet but central. Staff really friendly and great choice for brekki.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Chokri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location, great for the money ;)
Stayed 1 night in Dec 2019
Verified

8/10 Good

NADAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is very confortable and quiet
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, spacious bedrooms,nice outdoor drinking area, restaurant, on site parking with coded entry, excellent staff.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Vicko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Hotel

Enjoyed my stay in Lille, this is my favourite hotel in the city.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice building, friendly staff, big parking, standard rooms
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024
Verified

8/10 Good

Darren

Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, very clean, helpful staff and close to the station which is 3 stops from Lille centre..
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice decorated and the personal was very friendly. The restaurant was also good. The breakfast was not very good, but for 12 Euro was ok.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fabulous food lovely atmosphere staffs
Stayed 1 night in Jun 2020
Verified

8/10 Good

Tomomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice classic style hotel. If you skip room cleaning while your stay, they will give you a free drink with a snack.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good for city tour.

Free parking, good breakfast, walking distance to the city center, generally fine. Only the room was a little cozy and narrow.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service
Very small room but functional. Good restaurant and excellent meal. Very good breakfast.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel. Quite good location. Parking outside free. Nice outside bar area.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff were very friendly and helpful. Breakfast was good and tasty. Our room was a little small but since we stayed only for one night it was fine.
Stayed 1 night in Feb 2020
Verified

8/10 Good

YuLing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are friendly, breakfast is good. Dinner is ok. Room is good but a little bit old.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Irish business traveller

One night in Lille, in late and up early, all good and the restaurant is really really good but book as it is very small and quaint.
Stayed 1 night in May 2019