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Flats Castelo - HOrigem

3.0 star property

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Exterior
Superior Apartment, 1 Bedroom, City View | Living area
Front of property
Superior Apartment, 1 Bedroom, City View | View from room
Comfort Apartment, 1 Bedroom | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Costa Castelo 82/84, Lisbon, 1100-177
  • Place, Castle of São Jorge
    ‪1 min walk‬
  • Place, Rossio Square
    ‪7 min walk‬
  • Place, Lisbon Cathedral
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Apartment, 1 Bedroom, City View

Superior Apartment, 1 Bedroom, City View

Superior Apartment, 1 Bedroom, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Economy Studio

Economy Studio

Economy Studio

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Flats Castelo - HOrigem

This smoke-free apartment building features free WiFi in public areas. Each apartment provides a kitchenette with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a coffee/tea maker and a dishwasher. Limited housekeeping is available.
Flats Castelo - HOrigem offers 4 air-conditioned accommodations with safes and coffee/tea makers. Accommodations at this 3-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.

During your stay at Flats Castelo - HOrigem, you're just a quick walk from Rossio Square. Enjoy features like free WiFi in public areas. This comfortable apartment building has 4 apartments. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a living room, and a flat-screen TV
  • Free WiFi
  • Steps from Castle of São Jorge and 9 minutes by foot from Rossio Square
Public spaces have free WiFi.

This 3-star Lisbon apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Flat-screen TV with cable channels

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Limited housekeeping
  • Safe

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 4 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Dalma Flats Apartment Lisbon
Dalma Flats Apartment
Dalma Flats Lisbon
Dalma Flats
Dalma Flats Castelo
Flats Castelo HOrigem
Flats Castelo - HOrigem Lisbon
Flats Castelo - HOrigem Apartment
Flats Castelo - HOrigem Apartment Lisbon

Flats Castelo - HOrigem Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 140 reviews
Rating 8 - Good. 60 out of 140 reviews
Rating 6 - Okay. 11 out of 140 reviews
Rating 4 - Poor. 3 out of 140 reviews
Rating 2 - Terrible. 9 out of 140 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tommy Chung Ki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was completed. Clean, spacious. Friendly check in staff!
Stayed 6 nights in Oct 2025

10/10 Excellent

Aidan

Liked: Cleanliness, room comfort

Lovely apartment

Lovely clean apartment, with amazing views, and we even got upgraded to the top floor!
Stayed 4 nights in Jul 2025

10/10 Excellent

Zakaria

Liked: Cleanliness, room comfort
Good flat
Stayed 2 nights in Jun 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, room comfort

Alfama district apartment

This flat is in the heart of the Alfama district. The streets and stairs are steep but well worth the effort!
Stayed 5 nights in May 2025

8/10 Good

Virginie

Travelled with family
Liked: Cleanliness, room comfort

Great Location and Friendly Staff, but Misleading

The hotel was very well located, with restaurants just a few steps away, definitely a plus. The staff was also very welcoming, however, getting there was a bit confusing. We first had to go to a different location in the city center, which wasn’t clearly explained in the booking instructions. We were also quite disappointed with the accommodation itself. The photos showed a very modern apartment, but in reality, it was rather old-fashioned, with a noticeable musty smell typical of older buildings. That said, the rooms were very clean, and the beds were comfortable. In summary: a good stay overall, despite the misleading presentation online.
Stayed 11 nights in Apr 2025

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got this property from HOrigem after staying a couple of nights at another of their properties and deciding to stay an extra night in Lisbon. It was just a couple of blocks away from the first one and equally great. The view was less desirable than the first one which looked down at the street where the cable cars run by, but other than that, it was a great stay. We can't say anything but great things about the staff and their friendliness and helpfulness, Diogo even help carry my wife's baggage up the steep streets from the first property to this one. Highly recommended.
Stayed 1 night in Mar 2025

8/10 Good

Alan John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Poor sound insulation within building. Opposite a building site
Stayed 6 nights in Oct 2024

10/10 Excellent

David, San Diego

Liked: Cleanliness, amenities, property conditions & facilities
A place to go to…I’d love to revisit.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Great location near the castle. Beware if accessibility is an issue, as it requires climbing steps and is not easy to access via taxi. Very clean and nice.
Stayed 2 nights in May 2024

2/10 Terrible

Félix

Disliked: Cleanliness, room comfort

Bed bugs

Location had bed bugs, really not happy.
Stayed 1 night in May 2024

2/10 Terrible

Safia

Stayed 2 nights in Apr 2024

4/10 Poor

Ann Marie

Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing I can say is it was conveniently located. It was not very clean. Floors were dirty. Mold in shower. Shower fixtures were broken. Air conditioner kept making a buzzing sound every 20 - 30 seconds. Ran out of hot water. When I called to let them know was told there was only one boiler for whole building. Later found out that wasn't the case. The dial on the water tank in the bathroom had been turned to off.
Stayed 2 nights in Oct 2023

2/10 Terrible

Xue

Disliked: Cleanliness, property conditions & facilities
Don’t stay here! We did not see the comment left by other guest earlier this year. There’re bed bugs and ever since the day we stayed there, we got bed bug bites every nights. They even left with us in our luggage so moving to other hotel not going to save the problem.

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness
The apartment we stayed in was full of bedbugs. I thought I had just been bitten by mosquitoes but the bites continued to get worse and more bites showed up in subsequent nights. On the third day of our stay, we found multiple bedbugs in the sheets when we woke. Communication with the owners was not great. They told us that they would change/wash the sheets which they did. But there were still bugs in the room when we got back that evening. We had to move to a new hotel at additional expense to us and the property have not been helpful in even covering the additional costs for a new place to stay. Cannot recommend the room we stayed in. Location however is excellent (though not much of a consolation)
Stayed 4 nights in Jun 2023

6/10 Okay

Michelle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor communication and management did not appear to care about making the customer comfortable... On the first night of my stay, i asked for a sheet for the pullout couch...i just wanted it because there was not one already provided....the lady said she was busy and would call me back....she did not and when i called her back over an hour later, she sent it to voice mail not once but twice and responded. That morning, ants (lots of ants) started coming up through the hard wood floors, they were on the countertops too....i was told that housekeeping would handle it around 1pm. This was at 9am when i reported it. Housekeeping is the only reason i am giving this place an ok...they were wonderful...they handled the ants and made the fold out bed comfortable for my second night. Management also did not address the broken air conditioner...in fact when we ask her about it, she rushed out the flat saying she did not know how to use it. It was October, but because we were on the 3rd floor and due to the heavy rain could not keep the windows open...it was a little stuffy. I cannot in good faith recommend this place because managements response to simple requests were treated as if i were bothering them, and i was only asking for basic items... this is my first negative reveiw and i traveled very often and for many years with Expedia.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mary Ann

Liked: Cleanliness, amenities, property conditions & facilities
Lovely space- safe and quiet. Felt like home. Nice people and interesting streets all around.
Stayed 3 nights in Sep 2022

10/10 Excellent

Markus

Stayed 1 night in Sep 2022

2/10 Terrible

Scott

Travelled with family

Poor management, terrible communications

Terribly inflexible management with poor communication skills (none). This doesn’t matter until it does. I would recommend against staying here.
Stayed 1 night in Jul 2022

2/10 Terrible

Hasan

Stayed 1 night in Jun 2022

8/10 Good

Esen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great in Alfama on a residential street.
Stayed 5 nights in May 2022

8/10 Good

Soonwoo

Travelled with group
Liked: Staff & service
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy room in a convenient area

The place was very cosy and had everything that we needed. Supermarket nearby was very handy and also the view from the area was great. Travelers should be aware that the slopes could be quite steep carrying luggage.
Stayed 1 night in Dec 2019

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

8/10 Good

Anita, Leicester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flats have been recently refurbished so it was all done up to a high standard. It was centrally located but it was on the top of a steep hill. The only downside was that the walls are very thin so you can hear every sound. We were on the 2nd floor and we could hear the people above us clearly.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was good and theflat was very clean & equpipped for our 7 night stay.
Stayed 7 nights in Jun 2019