The front staff were inconsistent (one not very helpful, others more helpful). The twin room actually had two bunk beds (i.e. would fit four people), but was given to us as a twin room. Problem was that I could not even sit on the bed without being bent over, and there was nothing else in the room to sit on. I would not have booked this room if I realized they don't actually have a real "twin" room. The bathroom was extremely small. The only good thing was that the room was on the 5th floor, so it was more quiet up there, as this is a very loud hostel and a party place. There are only two tiny elevators and the very first trip up with just two of us and our backpacks, it got stuck between two floors. I managed to restart the elevator and get it to go back down eventually, but never dared get into another elevator while I was there. The breakfast was decent. All together, I cannot recommend this hostel, but it would be OK for a night's sleep if there are no better options.