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Hotel Luena

3.0 star property

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Photo gallery for Hotel Luena

Property entrance
Room service – dining
Champagne service
Reception
Panoramic Double Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Rua Pascoal de Melo, 9, Lisbon, 1000-230
  • Place, Avenida Almirante Reis
    ‪1 min walk‬
  • Place, Saldanha Square
    ‪12 min walk‬
  • Place, Avenida da Liberdade
    ‪20 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(9 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

9.6 out of 10
Exceptional
(9 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Double Room

Panoramic Double Room

Panoramic Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room

Family Double Room

8.8 out of 10
Excellent
(11 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Family Twin Room

Family Twin Room

Family Twin Room

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Luena

Along with a snack bar/deli, this smoke-free hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a TV in a common area are onsite.
Hotel Luena offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Luena. During your stay, you're just a quick walk from Avenida Almirante Reis. You'll find features like free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 2-minute drive from Rossio Square and a few minutes from Avenida da Liberdade
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Luena.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 10 per person
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per night, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 33 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 40 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Luena Lisbon

Hotel Luena

Luena Lisbon

Hotel Luena Hotel

Hotel Luena Lisbon

Hotel Luena Hotel Lisbon

Hotel Luena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 284 out of 578 reviews
Rating 8 - Good. 219 out of 578 reviews
Rating 6 - Okay. 50 out of 578 reviews
Rating 4 - Poor. 13 out of 578 reviews
Rating 2 - Terrible. 12 out of 578 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shawn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was perfect for our family, very clean and modern, the staff was extremely friendly and it was very well located. Highly recommend, thank you!
Stayed 1 night in Feb 2026

2/10 Terrible

Jaliyah

Stayed 4 nights in Feb 2026

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great boutique Hotel, 10 min by uber to Lisbon center . Lots os small business in the area. Wonderful service and clean rooms , very well kept. I totally recommend.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nilany

Stayed 1 night in Oct 2025

10/10 Excellent

Yelena

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was clean, beds were comfortable, staff was very helpful and friendly. Breakfast was very nice and a coffee machine was a star! Highly recommend, and will stay here again.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeane

Liked: Cleanliness, amenities, property conditions & facilities
Very clean The stuff is polite Feel like home
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 2 nights in Jan 2026

8/10 Good

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 1 night in Dec 2025

8/10 Good

Sergiy

Liked: Cleanliness, property conditions & facilities
Nice and very clean ithe nside areas of the hotel. Not the most beautiful and picturesque area of the ciry though.
Stayed 1 night in Nov 2025

10/10 Excellent

Eva I.

Liked: Cleanliness, amenities, property conditions & facilities
Everything have been excellent ! Bien limpio todo. El personal cortes y amable. Lo recomendamos y lo vamos a extrañar. El desayuno es apropiado y balanceado. Se duerme con tranquilidad, no hay ruidos. Muchas, muchas gracias!
Stayed 2 nights in Nov 2025

8/10 Good

Pål-Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2025

10/10 Excellent

Ivy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, excellent location GREAT staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Aloke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staffs, delicious breakfast!
Stayed 3 nights in Oct 2025

10/10 Excellent

BOBBY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Everything was good. Room staff breakfast food. Cannot fault anything in our stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Adrian David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitamos Lisboa por 4 dias. Nos agrado el trato de Damian que nos hablo educadamente en Español y nos recomendó como recorrer la ciudad y usar el Metro. Excelente personal nos hizo agradable la visita.
Stayed 3 nights in Oct 2025

8/10 Good

Bridget, Harrington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice with 3 beds; however, I had to call front desk to connect air conditioning. Breakfast was expensive and limited. The elevator was tiny, only one person and small luggage fit on it.
Stayed 2 nights in Oct 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have breakfast because our flight was very early. The staff was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Hotel Luena and would recommend it . Flavia took great care of us at breakfast and gave us some great hotel 52nd birthday cake. We’ll be back for more birthday cake next year and to meet Flavia again . Elizabeth and Francis
Stayed 1 night in Oct 2025

10/10 Excellent

Almeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel, pet friendly which was great, gave a bowl and blanket for the dog, cute touch. Only issue was elevator is small. Evening staff and morning staff were super friendly. Stayed one night
Stayed 1 night in Oct 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely mini hotel. Our room was nicevan bright. Location is good, not in a touristy area which is suitable for person who want to stay with local people. Many restaurants around and you won't be trap with touristy bad food. Close to metro to city centre, only take 10 minutes or 30 minute walk.I would suggest the hotel to use a less intensive air freshener in the hotel as it was to strong, but luckily inside the room was no smell.
Stayed 1 night in Sep 2025

10/10 Excellent

Kruti

Stayed 8 nights in Sep 2025