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Hotel Luena

3.0 star property

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Photo gallery for Hotel Luena

A hotel entrance with a sign reading "Hotel Luena Welcome".
A breakfast table with pastries, fruits, and beverages, set against a city view.
A modern hotel lobby with a red accent wall, multiple seating areas, and a large window offering a view of the street.
A bed with rose petals and candles, two pillows, and a heart-shaped towel arrangement.
A balcony with a wooden table, two glasses of champagne, and a bottle of champagne in a metal bucket.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Rua Pascoal de Melo, 9, Lisbon, 1000-230
  • Place, Avenida Almirante Reis
    ‪1 min walk‬
  • Place, Saldanha Square
    ‪12 min walk‬
  • Place, Avenida da Liberdade
    ‪20 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬

Room options

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk with a lamp, and a TV.

Deluxe Double Room

8.4 out of 10
Very good
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room

A hotel room with a large bed, a desk, a chair, and a TV.

Double Room

9.0 out of 10
Wonderful
(9 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with a bed, bedside tables, a desk, a chair, a lamp, a TV, and a painting on the wall.

Twin Room

9.6 out of 10
Exceptional
(9 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Double Room

A modern hotel room with a large bed, a desk, and a balcony with curtains.

Panoramic Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Signature Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Double Room

A hotel room with two beds, a bedside table with a lamp, a small table with a vase of flowers, and a painting on the wall.

Family Double Room

8.6 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Family Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Family Twin Room

8.4 out of 10
Very good
(14 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Luena

Along with a snack bar/deli, this smoke-free hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a TV in a common area are onsite.
Hotel Luena offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Luena. During your stay, you're just a quick walk from Avenida Almirante Reis. You'll find features like free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 2-minute drive from Rossio Square and a few minutes from Avenida da Liberdade
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Luena.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 10 per person
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per night, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 33 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 40 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Luena Lisbon
Hotel Luena
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon

Hotel Luena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 590 reviews
Rating 8 - Good. 222 out of 590 reviews
Rating 6 - Okay. 50 out of 590 reviews
Rating 4 - Poor. 14 out of 590 reviews
Rating 2 - Terrible. 12 out of 590 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brenda C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Will definitely stay herr again on our next trip.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HANNAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed one night, the room was clean and the beds were comfortable. The staff helped us check in was nice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
This was perfect for our family, very clean and modern, the staff was extremely friendly and it was very well located. Highly recommend, thank you!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities
The room was clean, beds were comfortable, staff was very helpful and friendly. Breakfast was very nice and a coffee machine was a star! Highly recommend, and will stay here again.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Heycel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with exceptionally friendly staff. They made our birthday celebration truly special by leaving a thoughtful surprise in our room—a birthday card, pastéis de Belém, and a bottle of wine. There are two metro stations nearby, and it’s just three blocks from Tram 28, which is perfect if you want to visit the castle. We had a delicious breakfast in the Pasteleria Monte Rei just in the next corner.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Ana is amazing!!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Aloke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staffs, delicious breakfast!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ivy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, excellent location GREAT staff!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great boutique Hotel, 10 min by uber to Lisbon center . Lots os small business in the area. Wonderful service and clean rooms , very well kept. I totally recommend.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jeane

Liked: Cleanliness, amenities, property conditions & facilities
Very clean The stuff is polite Feel like home
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great. Will stay again
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Sergiy

Liked: Cleanliness, property conditions & facilities
Nice and very clean ithe nside areas of the hotel. Not the most beautiful and picturesque area of the ciry though.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ISABEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Everything was good. Room staff breakfast food. Cannot fault anything in our stay
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all the staff was excellent!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Ana at the front desk made our stay extra special.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Cuong

Liked: Cleanliness, amenities, property conditions & facilities
Great boutique hotel with very friendly service. We appreciate the breakfast option as well. Would definitely stay here again!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff super helpful, hotel and room clean and well looked after and great breakfast
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Colin

Liked: Amenities
Everything ready, friendly Staff clean great breakfast well quit room brilliant
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Damian at the front desk who checked us in was superb as were any other staff we encountered. The hotel is updated, clean and an all around great place to stay. Obrigado, Hotel Luena!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kevonne

Liked: Cleanliness, amenities, property conditions & facilities
The place was easy to find, and in a very accessible location. The rooms, though small, were clean and very comfortable. The breakfast was excellent and the staff were so helpful and friendly. Would stay again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Almeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel, pet friendly which was great, gave a bowl and blanket for the dog, cute touch. Only issue was elevator is small. Evening staff and morning staff were super friendly. Stayed one night
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Hotel Luena and would recommend it . Flavia took great care of us at breakfast and gave us some great hotel 52nd birthday cake. We’ll be back for more birthday cake next year and to meet Flavia again . Elizabeth and Francis
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel with very friendly staff.
Stayed 1 night in May 2024