This was the 1st time using Vrbo, I sent the host several messages and heard nothing back, thankfully Vrbo managed to contact them about the check in details. When we arrived at the apartment building one of the cleaners was there, they showed us to the apartment but on inspection it wasn’t the one that we had booked. I had specifically chosen the apartment which had a roof terrace and views to the castle and 3 bathrooms - this one had no view, 2 bathrooms which were far from being nice, and noise from upstairs floor boards at all hours throughout the night. We managed to contact the host, who said that the original apartment was being re-decorated as they had damp in there… so they offered us a cancellation or a minor refund… none of these were acceptable but felt that we had no other choice than take the refund considering we had just arrived after 9 hours travel.