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Cais Urban Lodge

4.0 star property
VIP Access

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Photo gallery for Cais Urban Lodge

A hotel room with a large bed, a television, a mirror, and a patterned carpet.
Property video
A multi-level living space with a pool table, a staircase, and a seating area.
A wooden cabinet with a decorative back panel and a tray holding wine bottles and glasses.
A spacious living area with a large bed, a green sofa, a patterned rug, a wooden chair, and a dining table with chairs.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
Rua do Ferragial 31A, Lisbon, 1200-182
  • Place, Commerce Square
    ‪5 min walk‬
  • Place, Rua Augusta Arch
    ‪7 min walk‬
  • Place, Rossio Square
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Two people lying on a bed with a window behind them.

Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

A hotel room with a large bed, a brown leather sofa, a TV, and a window with curtains.

Suite

9.8 out of 10
Exceptional
(14 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment

A modern living room with a sectional sofa, a flat-screen TV, a patterned rug, and a large decorative tile wall.

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Studio

A hotel room with a large bed, a green ottoman, a mirror with an ornate frame, a desk with a lamp, and a dining area visible through an open door.

Studio

9.8 out of 10
Exceptional
(16 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Duplex Apartment

A modern interior with a wooden staircase, seating area, and a pool table.

Duplex Apartment

  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Duplex Studio

A multi-level living space with a pool table, a staircase, and a seating area.

Duplex Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Duplex Suite

A bedroom with a loft bed, wooden shelves with books, and a staircase.

Duplex Suite

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment with Balcony

A modern hotel room with a large bed, a desk, a kitchenette, and a colorful patterned rug.

Apartment with Balcony

  • 76 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Studio with Balcony

A modern hotel room with a large bed, a desk, a kitchenette, and a colorful patterned rug.

Studio with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Suite with Balcony

A hotel room with a large abstract painting, a bed with a green bedspread, a bedside table with a silver pitcher, a wooden chair, and a floor lamp.

Suite with Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Futon
  • Free Wi-Fi

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4.6 out of 5, Wonderful, 224 reviews
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About this property

Cais Urban Lodge

This smoke-free hotel features self parking, concierge services, and express check-in. Additionally, express check-out, ATM/banking services, and multilingual staff assistance are onsite.
Cais Urban Lodge offers 30 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch Smart televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lisbon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided daily.

Cais Urban Lodge's great location gets high marks from our customers. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Commerce Square. You'll find features like breakfast (surcharge), concierge services, and self parking (surcharge).
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a multilingual staff, an elevator, and an ATM
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Commerce Square and Rua Augusta Arch
As a guest of Cais Urban Lodge, you'll find multilingual staff, concierge services, and express check-in. Cais Urban Lodge also features express check-out, an ATM, and an elevator. The front desk is open around the clock. For a fee, parking is available.

This 4-star Lisbon hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Onsite parking available only on request
  • Secured parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • ATM
  • Guidebooks

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and smart lock details; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Secured self parking fee: EUR 20 per day
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 7 days before arrival with check-in information and smart lock details. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Urban Cais Lodge
Cais Urban Lodge Hotel
Cais Urban Lodge Lisbon
Cais Urban Lodge Hotel Lisbon

Cais Urban Lodge Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 299 out of 409 reviews
Rating 8 - Good. 77 out of 409 reviews
Rating 6 - Okay. 17 out of 409 reviews
Rating 4 - Poor. 13 out of 409 reviews
Rating 2 - Terrible. 3 out of 409 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in great location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Graciela Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, quiet zone, great with family, friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and walkable to attractions, restaurants, and shops
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness
Great Location and staff
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service - highly recommend
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kaitlyn L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel, breakfast delivered to your room each morning, staff was so helpful and available when I needed them! Central location, close to everything!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Otto Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely yes, great breakfast and safe place. Thank you
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay better than most hotels in the area. Very convenient to all the most so in old town Lisbon. Right next to link street and very quiet surprisingly. Would stay here over hotels in the area on my next Lisbon leg. Only thing I didn't like was the sofa bed moved so I kept slowing in between.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gregg

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice as described, and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Near everything, including public transportation! We will definitely be back there.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The staff was very responsive and accommodating and we had a great stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio room was charming in a great location close to areas as tourists we were keen to see. The room was clean and comfortable. It's more like an apartment with no hotel desk or reception at the lication we stayed at however, we were met to check in fairly promptly (communicating via WhatsApp) and the whole process worked smoothly. Would stay again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness
Great location and wonderful service. We have lan return
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, amenities, property conditions & facilities
We loved this place, comfortable, clean, great locaton, cute breakfast in a picnic basket!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Roy

Liked: Cleanliness, property conditions & facilities
Very helpful staff. Great location. Clean room.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartmen hotel, no reception, but staff available on whatsapp and answer quickly. A nice breakfast basket is delivered to your room. The noise level can be high all night long if your apartment is facing the pink party street. Room very nice, big with full kitchen.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff & well-planned, tastefully decorated room of a highly unusual nature. Up scale gourmets & artsies would love to stay here - even if their digs are typically Ritz-Carlton caliber.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Awesome location. Thank you!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Nana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The room is very spacious and has a nice, eclectic style of decor. I only stayed 1 night, but if I was staying longer, I would feel that I had everything I needed in an apartment. Also, the location was great. It's a little hard to find initially, but the location is great. My one complaint is that the building is very old and not only do you hear all the steps of people above you, but I felt the same when I was walking: that the whole building could probably hear me. The structure is old.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Zachary David

Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect for anyone looking to enjoy all of Lisbon. The room was immaculately clean and the staff (Katari) was second to none. When I return for another visit, this place will definitely be my choice of lodging!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, communication, and clean & comfortable place. Would definitely come back!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Xiao Yan

Liked: Cleanliness, property conditions & facilities
It was my second time staying at Cais Urban Lodge. The location is great, the service is excellent, and the room with a kitchen feels very welcoming.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Arden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cais Urban Lodge was amazing. It provided the perfect amount of privacy in the sense that it’s not a traditional hotel with a lobby, but with the convenience of managed building. It felt like we were living in our own apartment in a perfect location in Lisbon for a weekend. Staff were responsive and helpful when needed. Highly recommend if you want something unique and in a cool historic building in an awesome location!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Mar 2026