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Cais Urban Lodge

4.0 star property
VIP Access

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Duplex Apartment
Property video
Pillow-top beds, free minibar items, in-room safe, free WiFi
Apartment | Living area
Duplex Apartment

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Rua do Ferragial 31A, Lisbon, 1200-182
  • Place, Commerce Square
    ‪5 min walk‬
  • Place, Rossio Square
    ‪8 min walk‬
  • Place, Santa Justa Elevator
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
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Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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Suite

Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment

Apartment | Living area

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon

View all photos for Studio

Studio

Studio

9.6 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Duplex Apartment

Duplex Apartment

Duplex Apartment

  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Futon

View all photos for Duplex Studio

Pillow-top beds, free minibar items, in-room safe, free WiFi

Duplex Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Duplex Suite

Pillow-top beds, free minibar items, in-room safe, free WiFi

Duplex Suite

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Apartment with Balcony

  • 76 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Single Futons and 2 Large Single Beds

View all photos for Studio with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Studio with Balcony

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon

View all photos for Suite with Balcony

Pillow-top beds, free minibar items, in-room safe, free WiFi

Suite with Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Futon

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About this property

Cais Urban Lodge

Hotel connected to a rail/subway station in Lisbon
This smoke-free hotel features self parking, concierge services, and express check-in. Additionally, express check-out, ATM/banking services, and multilingual staff assistance are onsite.
Cais Urban Lodge offers 30 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch Smart televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lisbon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided daily.

Cais Urban Lodge's great location gets high marks from our customers. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Santa Justa Elevator. You'll find features like breakfast (surcharge), concierge services, and self parking (surcharge).
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a multilingual staff, an elevator, and an ATM
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Rossio Square and Santa Justa Elevator
As a guest of Cais Urban Lodge, you'll find multilingual staff, concierge services, and express check-in. Cais Urban Lodge also features express check-out, an ATM, and an elevator. The front desk is open around the clock. For a fee, parking is available.

This 4-star Lisbon hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Onsite parking available only on request
  • Secured parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • ATM
  • Guidebooks

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and smart lock details; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Secured self parking fee: EUR 20 per day
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 7 days before arrival with check-in information and smart lock details. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Urban Cais Lodge
Cais Urban Lodge Hotel
Cais Urban Lodge Lisbon
Cais Urban Lodge Hotel Lisbon

Cais Urban Lodge Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 205 out of 281 reviews
Rating 8 - Good. 54 out of 281 reviews
Rating 6 - Okay. 12 out of 281 reviews
Rating 4 - Poor. 7 out of 281 reviews
Rating 2 - Terrible. 3 out of 281 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good by all means.
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our 2 nights in Lisbon, right near train station. Very comfortable, spacious and had everything we needed! Host was friendly and informative.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort

What you must know!

People should be aware all communication with this Lodge is through email or WhatsApp, lots of confused people including me not understanding how to check in or get in the building, we were all standing outside not knowing what to do. There is no desk or reception! My room was amazing and my bed was very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great welcome and good location for all that Lisbon offers . Quiet room considering it is within 100 yds of the ever busy Pink street area . Nice size room with really creaky floors , no kettle and only 4 hangers. Best hotel shower I've ever had 👍. Would use again.
Stayed 4 nights in Sep 2025

4/10 Poor

Marcelo

Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Francois-Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’endroit est superbe et bien placé ce qui permet de s’imprégner de Lisbonne. ** par contre l’emplacement se trouve près d’une rue très active (musique et festivité)** 10/10
Stayed 2 nights in Sep 2025

6/10 Okay

Eddie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not a Hotel

Firstly this is not a hotel. There is no reception and we had to wait for the arrival of the receptionist who was busy checking in others at another hotel. No information or maps of Lisbon. The room was comfortable but lacking a safe so we had to carry our valuables each time we went out. Location was excellent but Lisbon"s stone streets made walking difficult (we are retired). A dirty towel was replaced when we sent a message. Carpark is across the street and convenient and even though it had been requested when we made the booking we had to pay additional for it. All in all there are accessibility issues in getting there and unloading but communications were good.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location is in the heart of the nightlife, it's tucked away in a side street away from heavy foot traffic
Stayed 2 nights in Jun 2025

10/10 Excellent

Shilpa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great floor plan, spacious rooms with high ceiling. Comfortable bed. Great aesthetics in interior design. Great staff.
Stayed 9 nights in Aug 2025

10/10 Excellent

CATALINA CASTRO, BOGOTA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and Convenience in the Heart of the City

⸻ We had a wonderful stay at Cais. The location is excellent — close to everything yet in a safe and quiet area. The room was spacious, very comfortable, and made us feel right at home. A special mention to Fabio, who warmly welcomed us upon arrival and made the check-in experience so pleasant. His hospitality set the tone for the rest of our stay. We would definitely recommend this hotel to anyone visiting and look forward to coming back to Lisbon.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kaitlyn

Stayed 2 nights in Aug 2025

10/10 Excellent

Luz

Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one word to describe our stay.. EXCELLENT.. Beds are very comfortable, kitchen well equipped, very quiet and relaxing. Lots to see and do within walking distance. Perfect place to stay and relax.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Very pleased with our stay! Highly recommend
Stayed 2 nights in Aug 2025

10/10 Excellent

Corry

Stayed 3 nights in Jul 2025

8/10 Good

Halil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was a bit dirty, there was a faint sound of music, and they were very flexible about the entrance offered, and there were unnecessary details.
Stayed 3 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Easy process, friendly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel, well equipped with a Smeg fridge, an oven, a hob and a dishwasher. Suitable for family stay.
Stayed 4 nights in Jul 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and clean. Would definitely stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, lovely spacious room
Stayed 2 nights in Jul 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location. Close to pink street. Walkable.

Very good location within walking distance to many shops, restaurants and main areas of attraction. Steps away from pink street. Communication was always very quick by using whatsup. We reserved parking ahead as space is limited which is just across the street and in a covered parking garage. At times we found our slot was already taken by someone else but we were able to reach the host quickly to help us resolve the issue. Has an elevator. Would recommend for exploring Lisbon.
Stayed 3 nights in Jun 2025

10/10 Excellent

REBECCA

Stayed 1 night in Jul 2025