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Acacia Hotel

2.0 star property

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Photo gallery for Acacia Hotel

Exterior
Lounge
Standard Triple Room
Staircase
Standard Quadruple Room | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • Kitchen

Explore the area

View in a map
14 Queensberry Place, South Kensington, London, England, SW7 2EA
  • Place, Cromwell Road
    â€Ș1 min walk‬
  • Place, Natural History Museum
    â€Ș3 min walk‬
  • Place, Imperial College London
    â€Ș5 min walk‬
  • Airport, London (LHR-Heathrow)
    â€Ș56 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

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Exterior
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  • Laundry room
  • Breakfast available
  • Microwave
4.0 out of 5, Very good, 97 reviews
The price is €87
includes taxes & fees
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About this property

Acacia Hotel

Along with a microwave in a common area, this smoke-free hostel has tour/ticket assistance and free breakfast. WiFi in public areas is free. Other amenities include a reception hall.
Acacia Hotel offers 20 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Guests can make use of the shared/communal kitchen. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at Acacia Hotel, you're just a quick walk from Natural History Museum. Features include free breakfast and free WiFi in public areas, plus a roundtrip airport shuttle (surcharge).
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include tour or ticket assistance and luggage storage
  • Steps from Natural History Museum and 11 minutes by foot from Kensington High Street
  • Airport shuttle service available for a fee
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Acacia Hotel also features tour/ticket assistance and a microwave in a common area.

This London hostel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator
  • Shared kitchen access

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 7 AM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Acacia Hostel London
Acacia London
Acacia Hostel
Acacia Hotel London
Acacia Hotel Hostel/Backpacker accommodation
Acacia Hotel Hostel/Backpacker accommodation London

Acacia Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 34 reviews
Rating 8 - Good. 11 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 3 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, lovely staff, great breakfasts, excellent location!
Stayed 14 nights in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Nice clean room, good breakfast, excellent location
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Karen

Disliked: Property conditions & facilities
Great location, and hotel clean but well worn. Avoid the basement bedrooms!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Lucia

Liked: Cleanliness, staff & service, amenities
Room was spaceous, bathroom clean. When we asked for more teas, milks etc for bedroom we got it. It was located close to our purpose for staying there, hospital appointment stay over. Central to other amenities for places to eat out and places to visit, such as V&A museum.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for London hotel in a convenient area for Kensington attractions. Decent continental breakfast. would definitely stay again.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Suhyun

Liked: Cleanliness, staff & service, amenities
Those are all good.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Meredith

Old hotel. Not in a good way. Smelled like mothballs. Lack of elevators meant lugging suitcases up and down stairs. Staff was nice enough.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Michael

Disliked: Cleanliness
Bed bugs

Stayed 1 night in Jan 2026
Verified

6/10 Okay

Carol

Liked: Cleanliness, staff & service
The room was very hot when we arrived and the sash window wouldn't stay open as it was broken. We had to stuff our towels in the gap for air all night. Staff were friendly, breakfast was nice and entry and exit to the hotel was safe.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and helpful. The room was well cleaned, although it could do with a little TLC. The bedding was fresh and spotless, one of the mattresses was rather lumpy. It was quiet. The hotel is within minutes walking from the museums, the Royal Albert Hall, cafes, restaurants and the tube station.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
So glad I
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Anna

This Hotel came up in a search for 3/4 star hotels, that it is not. Upon googling the hotel, it is listed as a refurbished hostel at 2stars! It is very dated and not what can be called refurbished, with cracked plaster, exposed pipes, I had to hang a towel over the bathroom fan to cover the window, no heating in the bathroom, clump of hair stuck to my foot on arrival, breakfast basic compared to any other hotel and no reception area apart from in the breakfast room, which is shut from 10pm and windows covered, where I think staff sleep, as a sheet was hanging out of the side of a sofa bed chair next to thendesk(which is all in the breakfast room
.where poorly hung dated floral curtains were not even opened for breakfast. This was meant to be a treat away aside hospital checks and I found it depressing and as a single traveller, not overly comfortable! The inner door in my room could not be used as a second security as the Yale lock was hanging off. As well as the shower room, which was clean, there was a basin in the bedroom, which didn’t drain and the pedestal was taped over the broken away side. Grubby old night storage heaters still in situ, although there were working gas radiators.. hardly slept both nights due to the creaking floorboards and doors shutting loudly in early hours, prettymuch a restless uncomfortable stay sadly. I mostly blame Expedia for misrepresentation of a low budget hotel. Staff were pleasant. Totally overpriced. Location great.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Peter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ondank een prima locatie is het hotel zeer gedateerd. Krakende vloeren, gehorig badkamer heeft zijn beste tijd gehad want wc trok niet goed door en spiegel heeft geen stopcontact en geen verlichting. Het ontbijt is op de koffie en de sapjes na zeer minimaal. Vooral de croissants waren niet te eten. we hebben er 3 nachten geslapen maar zijn 2 keer ergens anders wezen ontbijten. Er was totaal geen uitzicht vanuit het hotel. Bedden waren wel ok en schoon. 600 euro voor 3 nachten is wat mij betreft te veel voor wat we hebben gekregen.
Het uitzicht van de kamer
Ramen badkamer waren niet helemaal dicht
Onderhoud vereist
even nakijken
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Jesper

Liked: Cleanliness, staff & service
Vi fik en kÊlder vÊrelse. Det var ok, men sÄ heller ikke mere
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Josefa

Liked: Cleanliness
La ubicaciĂłn y el desayuno
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Leonardo

Liked: Staff & service
Equipe gentil, porém o quarto foi no basement e parecia um calabouço. Janela virada paa o lixo e matrerial de obra na porta do quarto.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Aurélien

Liked: Cleanliness, staff & service, amenities
HĂŽtel bien situĂ© dans un quartier calme et vite accessible en transports en communs (5 minutes de la station South Kensington - 10 min de mĂ©tro pour le centre). Chambre propre avec serviettes remplacĂ©es tous les jours. Chambre 4 personnes avec frigo et salle de bain. Lit double dur mais lits simples confortables. Notre chambre Ă©tait en sous-sol dans un espace sĂ©parĂ© des autres (odeur de gaz au sous sol mais pas dans la chambre). Nous avions demandĂ© une chambre Ă  l’étage. Petit dĂ©jeuner standard avec ce qu’il faut mais quelques spĂ©cialitĂ©s auraient Ă©tĂ© sympathiques (petit dĂ©jeuner anglais). Il est spĂ©cifiĂ© dans le descriptif qu’une cuisine partagĂ©e est Ă  disposition mais ce n’est pas le cas. Nous avons quand mĂȘme pu utiliser le micro-ondes. Bonne adresse Ă  conserver.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel estå muy bien para los eståndares de Londres. Es sencillo pero céntrico y transporte a menos de 5 minutos para moverte sin problema. La habitación amplia y todo limpio.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passĂ© un agrĂ©able sĂ©jour Ă  l’hĂŽtel AcaciaW Grande chambre confortable et propre, hĂŽtel bien situĂ© Ă  proximitĂ© de la station South Kensington et de Kensington Gardens.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Kent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ronnie

Stayed 1 night in Dec 2025
Verified

8/10 Good

Matina

Liked: Staff & service
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Kazuro

Stayed 8 nights in Nov 2025