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Best Western London Queens Crystal Palace Hotel

3.0 star property

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Photo gallery for Best Western London Queens Crystal Palace Hotel

A modern hotel lobby with a fireplace, a television, and a dining area.
A hotel room with two beds, a desk, a chair, and a window with curtains.
Lobby lounge
Lobby
Reception

Reviews

5.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
122 Church Road, London, ENG, SE19 2UG
  • Place, Secret Garden
    ‪3 min walk‬
  • Place, Upper Norwood Recreation Ground
    ‪9 min walk‬
  • Place, Crystal Palace Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪94 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, blackout curtains, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking

In-room safe, blackout curtains, soundproofing

Superior Room, 1 Double Bed, Non Smoking

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

Superior Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Non Smoking

In-room safe, blackout curtains, soundproofing

Superior Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

Superior Room, Multiple Beds, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 3 Single Beds, Non Smoking

A hotel room with two beds, a wooden headboard, white bedding, and blue curtains with a pattern.

Superior Room, 3 Single Beds, Non Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds, Non Smoking

In-room safe, blackout curtains, soundproofing

Superior Room, Multiple Beds, Non Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

A neatly made bed with white linens, a bedside table with a telephone and a notepad, and a chair with a patterned backrest.

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

A hotel room with two beds, a wooden headboard, white bedding, and blue curtains with a pattern.

Standard Room, 3 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking, No Windows

A hotel room with two single beds, a nightstand, a wall-mounted TV, and a patterned wallpaper.

Standard Room, 3 Single Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking

In-room safe, blackout curtains, soundproofing

Standard Room, Multiple Beds, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, blackout curtains, soundproofing

Standard Room, 2 Single Beds, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Single Beds, Non Smoking, Kitchenette

A compact hotel room with a kitchenette, a bed, a desk with a chair, and a telephone.

Standard Apartment, 2 Single Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Single Bed, Non Smoking, Kitchenette

A compact hotel room with a kitchenette, a bed, a desk with a chair, and a telephone.

Standard Apartment, 1 Single Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Best Western London Queens Crystal Palace Hotel

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Other amenities include a 24-hour business center, self parking, and dry cleaning.
Best Western London Queens Crystal Palace Hotel offers 334 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Best Western London Queens Crystal Palace Hotel, you're just a quick walk from Crystal Palace Park. Features include a restaurant, a bar, and a 24-hour business center.
  • Free WiFi
  • Enjoy Italian cuisine while dining at PizzaPolli Restaurant
  • Self parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Just a 1-minute drive from Crystal Palace Park and 13 minutes from Clapham Common
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

Best Western London Queens Crystal Palace Hotel also features multilingual staff, dry cleaning/laundry services, and a front-desk safe. Parking is available for a fee.

This Victorian London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 7:30 AM to 10:30 AM.
PizzaPolli Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
PizzaPolli - Onsite lobby lounge. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PizzaPolli
  • PizzaPolli Restaurant

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • Lift

More

  • 2 buildings
  • 4 floors
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Euro Queens Hotel London
Euro Queens Hotel
Euro Queens London
Euro Queens
Queens Hotel Crystal Palace
Euro Hotel Queens London, England
Euro Queens Hotel London, England
Best Western London Queens Crystal Palace
Best London Queens Crystal
Best Western London Queens Crystal Palace Hotel Hotel
Best Western London Queens Crystal Palace Hotel London
Best Western London Queens Crystal Palace Hotel Hotel London

Best Western London Queens Crystal Palace Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 79 out of 758 reviews
Rating 8 - Good. 158 out of 758 reviews
Rating 6 - Okay. 213 out of 758 reviews
Rating 4 - Poor. 139 out of 758 reviews
Rating 2 - Terrible. 169 out of 758 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

3.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
They never cleaned our room during our 5 night stay. The breakfast costs money and literally only consists of muffins. And our room was in a basement area 6 flights of stairs down with no elevator
Stayed 5 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’every basic accommodations but clean and felt safe and secure. The rooms were very loud.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is pretty good for a short stay visiting London - this is our third visit. The amenities could be slightly improved with regard to drinks and snacks. All in all nothing to complain about
Stayed 3 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Hotel is freezing with only a fan heater. No iron even though it said it is available on the website.
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Ian

Disliked: Property conditions & facilities

Best western hotel Crystal Palace .

Room was fine. Hotel appears to be in a state of semi refurbishment. Corridors were grotty and just not nice. Decor not great. Noisy at nighttime . It suited us for convenience so would probably stay again for the price. I wouldn’t pay more than fifty quid a night fir a room .
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Newly renovated

Nice hotel, all newly renovated. Room was small and quite tight to move around the bed, but was adequate and had all the essentials and a nice comfortable bed. Good location, just a short walk to the train station with direct trains into central London. Chargeable parking onsite, but not many spaces. Free wifi throughout the hotel. Bar and pizza restaurant on site.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room we were given first was so small for 3 people you would’ve had to climb over each other to get into bed,( room 116 )i requested a different room and was given room 153 which was bigger and ok. Room was very clean. Breakfast was plated and very enjoyable.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Tatiana

Liked: Cleanliness, room comfort
Se andate a visitare Londra come abbiamo fatto noi, non lo raccomando. È lontano dalla stazione ferroviaria, finché arrivi in centro ci vuole 1 ora, paghi quasi 10 sterline con oyster card, e il parcheggio del hotel è a pagamento, 10 sterline al di.
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities, room comfort

Euro palace Hotel.

Not a bad hotel. Rooms good, beds lovely and comfortable. Got a really good night's sleep. Will definitely stay there again.
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Concepcion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor quality

First night we recieved a hard time to open the doors. When finally got the door opened, we then encountered that there were already people staying in that room. The hotel was under construction, and there was constant noise in the middle of the night. Employees were very disorganized, even to ask for simple things at reseption it would be a very long wait. It was around 30 min from the citycenter.
Stayed 4 nights in Dec 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Checking in was at 2.00 pm, which I was not happy with. Staff on reception had basic skills when trying to book us in. Not happy with having to pay for parking and breakfast, where as with other hotels are more accommodating. I have stayed in Best Westerns in the past which are far better then this one. When I booked the rooms, I would expect them to be next to each other or somewhere close and not one room one end of the hotel and the other room the far end. Booked two twin rooms and gave us a twin room and a double, which was cold and smelly. It had a gap in the sash window you could put your fingers between. Overall, not up to expectations and very disappointing. Will not be recommending this hotel to anyone in future.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

A9g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno veramente gradevole! Camera pulitissima anche se un po’ fredda. Posizione discreta, sebbene sia abbastanza lontano dal centro, l’edificio è ben collegato.
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Net hotel, vriendelijk personeel. Het hotel is recentelijk gerenoveerd. Ontbijt is ook prima.
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
personnel sympathique et a notre service . équipe agréable . le problème étant le chantier ,le sol non nettoyé dans la chambre des traces de pas et dans la salle de bain il n'y a pas de brosses wc ni chauffage . dommage ya du potentiel .
Stayed 5 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Light failure when kettle turned on.No repair for more than half an hour.Room cold on entry
Stayed 1 night in Dec 2018
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Horrible property! There was construction due to renovations during early mornings and late nights. It was very difficult to sleep due to the noise levels. It was also dangerous to walk around because of all the hazardous equipment laying around. The cleanliness of the air was horrible due to dust and the scent of paint everywhere. I would not suggest this hotel to anyone!
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Peter

Liked: Cleanliness
The facilities are fine but the room was tiny. There is no way a couple would be comfortable. The bathroom was good and the bed confortable. The publiv areas and corridors belong in a flop house.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Albergo buono tranquillo pulito però lontano dalla stazione per Londra
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Kai Even

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

It was lovely. The hotel has just been refurbished and the room I stayed in was in mint condition with everything I expected to find. The staff was very helpful and always present. Also the local area is great if you don't feel like going into the city centre one day, good dining and shopping amenities along with some nice parks. Easily connected to the rest of the city by bus and train.
Stayed 4 nights in Nov 2018
Verified

6/10 Okay

wayne

Liked: Cleanliness, property conditions & facilities, room comfort

Bad WiFi in room 355 but the rest was excellent

Room 355 you can’t get WiFi unless you stand near door and it’s a weak signal so I had to use my mobile data up which was a shame , last time I stayed in room 1048 and the WiFi is excellent there
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Stuart

Good place to stay. Was convenient for me while working near by. Will be staying again
Stayed 1 night in Nov 2018
Verified

8/10 Good

j h

Liked: Cleanliness, staff & service

Miss j

It was ok
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a bit small but very nice. We had meetings and friends in the area so it was convenient. It was not too far from a bus stop and a grocery store.
Stayed 5 nights in Nov 2018
Verified

10/10 Excellent

Cecylia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the hotel very much, but would be happier if there was wifi connection for free.
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Matt

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean room and relatively cheap (£50 for a Sunday night). There is clearly a lot of work going on to modernise this old building and there is some way to go. The electrician having to be called to reset the fuses after the room's kettle tripped everything is not a good start to the day and forced me to leave early to find somewhere to do some urgent work. Wi-fi, parking etc cost extra! The offer of a free breakfast was appreciated but not accepted.
Stayed 1 night in Oct 2018