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Grand Concerto Hotel

3.0 star property

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Photo gallery for Grand Concerto Hotel

Exterior
Front of property
Daily full breakfast for a fee
In-room safe, iron/ironing board, free WiFi, bed sheets
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
164-166 Sussex Gardens, London, England, W2 1UD
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Paddington Central
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Single Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Single Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

7.2 out of 10
Good
(7 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room (No Window)

In-room safe, iron/ironing board, free WiFi, bed sheets

Double Room (No Window)

10.0 out of 10
Exceptional
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room with Sofa Bed

Family Room with Sofa Bed

Family Room with Sofa Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About this property

Grand Concerto Hotel

This smoke-free hotel features self parking, concierge services, and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe.
Grand Concerto Hotel offers 46 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Grand Concerto Hotel. During your stay, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and an area shuttle.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests speak favorably about the clean accommodations and the overall condition of the property
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
  • Local-area shuttle service available
As a guest of Grand Concerto Hotel, you'll find tour/ticket assistance, concierge services, and a front-desk safe. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (65 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport or ID copy.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 15 for children
  • Secured self parking fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Parcel deliveries will not be accepted and will be returned to sender.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England

Grand Concerto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 227 reviews
Rating 8 - Good. 72 out of 227 reviews
Rating 6 - Okay. 34 out of 227 reviews
Rating 4 - Poor. 8 out of 227 reviews
Rating 2 - Terrible. 3 out of 227 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Stayed 6 nights in Feb 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Room was quite small, but very clean and modern. Bed was very comfortable and a very quiet place to stay. Great location close to Paddington. Staff were great, especially as I returned later than planned from an evening out, but they were on hand quickly to let me in.
Stayed 1 night in Feb 2026

6/10 Okay

Jane

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Check in person had an attitude problem. Claimed not to have our booking etc. Demanded ID and was generally not very nice.
Stayed 2 nights in Feb 2026

8/10 Good

Heather

Stayed 4 nights in Feb 2026

8/10 Good

Melita, Elsternwick

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, friendly staff and great location
Stayed 13 nights in Jan 2026

10/10 Excellent

Ahmad

Stayed 5 nights in Jan 2026

10/10 Excellent

Bojan, Cedar Lake

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great location
Stayed 4 nights in Nov 2025

10/10 Excellent

Gillian

Stayed 1 night in Jan 2026

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A great location, Just a few hundred yards from Paddington station. Very welcoming entrance and reception staff are amazing. So friendly Check-in was seamless and at the time of travel my wife had a broken foot and was using crutches. There is a large step into the hotel but we managed Our room was on lower ground floor and was compact. We would have managed but with crutches etc it would have been a bit tight. The hotel staff came to our room and offered us a family room on 4 th floor as they thought our stay would be more comfortable. Which it was A big thank you to all the staff for their kindness and consideration Given the great location and lovely hotel we cannot recommend this place enough and look forward to returning Great cafes and restaurants in the area
Stayed 2 nights in Jan 2026

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful. The room and bathroom were clean. Reasonable choice for breakfast. there was a fridge available. The room was on the small side
Stayed 3 nights in Jan 2026

8/10 Good

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great had everything we needed, bed was comfy and shower was superb. Only criticism is that the breakfast options was very limited but otherwise a really tasty breakfast (bonus points for pancakes and waffle ) Will definitely return in the future
Stayed 2 nights in Jan 2026

10/10 Excellent

Sharron

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fabulous staff. Breakfast was plentiful. Rooms clean and comfy . Nice touch to have tea and coffee available in the foyer. Only stayed one night, but will happily return again. Thank you
Stayed 1 night in Jan 2026

8/10 Good

Jennil, Sarnia

Stayed 4 nights in Dec 2025

10/10 Excellent

Sarah, Swanse

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wonderfully welcoming front of house who arranged our 3 night stay on the spot as we weren’t happy with a different hotel we had booked nearby. Excellent value for money, brilliant location within 2 minutes walk of Piccadilly Tube station and their complimentary croissants, muffins, bottles of water, tea and coffee machine in Reception were welcome additions to our stay. We would definitely recommend this boutique hotel and look forward to staying there again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
clean room, helpful staff
Stayed 7 nights in Dec 2025

8/10 Good

ALLAN, Taunton

Stayed 1 night in Dec 2025

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Nov 2025

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice, clean and large room for 3 adults and 1 child. The reception area and staff were welcoming. However the room had over 10 small fruit flies on the walls which was strange as the room was clean. Also the breakfast area was in a tiny room with not enough space. A lot of the breakfast food was empty and it took quite a while for it to be cooked and filled again.
Stayed 1 night in Dec 2025

8/10 Good

Selena, Nicholasville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Paddington. Room was small but clean. Would stay again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff attentive, great location close to Paddington station.
Stayed 1 night in Dec 2025

8/10 Good

Paddy

Stayed 2 nights in Dec 2025

6/10 Okay

Sheona

Travelled with partner
Please dont call your hotel 'Grand' because, sadly, it is not! Pros: location is only a 3 minute walk to Paddington Station. Plenty of bars and restaurants around the area. 15 minute walk to Hyde Park. Staff pleasant, coffee machine and mini croissants in the foyer for guests to take away. Beds comfy enough Cons: very small double rooms. Not very clean. I had to wipe dust from the small dressing table, tv and bed unit.Carpets and edges need a good vaccuum! Limitted space for luggage. Ok for us as only had cabin bags but a struggle for larger cases. Sadly our experience was far from ideal. VERY NOISY floor of guests. Didnt sleep more than 4hrs each night! The manager told me 22 rooms were occupied by workers. They clearly worked shifts and between 3am and 4am were happily chatting loudly in the corridors, slamming bedroom doors and we had a room (305) with an interconnecting door and could hear them speaking...loudly! We complained and were moved to another room (104). Even smaller, terrible water pressure and intermittent BUT this was right beside the noisy lift shaft so wasnt any better. Sleep depravation on a much needed holiday was NOT acceptable. Breakfast was adequate but not the best. Very basic and the 'hot food' was not hot. The breakfast room is in the basement. It was chilly as the window was open (nov) so we didnt stop long! The coffee was ok but not that hot either. Even though our stay at this hotel was plaqued with issues, the staff were courteous which helps!
Stayed 4 nights in Nov 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities
Room was great, clean, comfortable and a great stay. Couple of minutes walk from Paddington and great location
Stayed 1 night in Nov 2025

8/10 Good

lauren

Liked: Cleanliness, staff & service
A strong good but not exce
Stayed 4 nights in Nov 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely clean room, nice hotel lobby and excellent locaiton near Paddington station.
Stayed 3 nights in Nov 2025