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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Interior detail
Breakfast, lunch and dinner served
Exterior
Premium Room, 1 King Bed (View)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Apollo Victoria Theatre
    ‪2 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪3 min walk‬
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
The July London Victoria
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.9 out of 5, Exceptional, 327 reviews
The price is €196
includes taxes & fees
11 Jan - 12 Jan 2026
The July London Victoria

About this property

citizenM London Victoria Station

Property with a restaurant, near Buckingham Palace
Along with a restaurant, this smoke-free property has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. All 226 rooms boast iPads and offer free WiFi and pillowtop beds. IPod docks and premium bedding are standard, as are flat-screen TVs with digital channels. Housekeeping is available on request.
CitizenM London Victoria Station offers 226 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This London property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Our customers tell us they can't get enough of the comfortable rooms at citizenM London Victoria Station. During your stay, you're just a quick walk from Victoria Palace Theatre. Features include free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 2022, this upscale property has 226 rooms on 9 floors. Free WiFi and iPads are available in all rooms.
  • Air-conditioned accommodations with pillowtop beds, iPads, and flat-screen TVs
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a multilingual staff
  • Guests really like the accommodations for the overall comfort, comfy beds, and cleanliness
  • Just a 4-minute walk from Victoria Station Travel Information Centre and 11 minutes by foot from Buckingham Palace
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

A 24-hour business center and coworking spaces are available. CitizenM London Victoria Station also features multilingual staff, coffee/tea in a common area, and a front-desk safe.

This 4-star London property is smoke free.

The property hosts a free manager's reception daily.
CanteenM - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
CanteenM - This bar specializes in vegetarian cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an access code. Guests are recommended to download the property's CitizenM mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1525 out of 2018 reviews
Rating 8 - Good. 354 out of 2018 reviews
Rating 6 - Okay. 89 out of 2018 reviews
Rating 4 - Poor. 28 out of 2018 reviews
Rating 2 - Terrible. 22 out of 2018 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y’all. Your staff was so kind and welcoming and helpful!! 10/10.
Stayed 1 night in Sep 2025

10/10 Excellent

Joanna

Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our 1st stay but not our last

This was our 1st time in London and our 1st stay at CitizenM...and we were NOT disappointed! From the moment we walked in the doors, we loved the colors and ambiance of the style and decor and music! We were greeted immediately and taken care of with such friendly staff. The bar staff was extremely nice and friendly as we enjoyed getting our café every day. The room was spacious enough for the 2 of us but we were also given a handicap room (which we don't have an handicap) so not sure if that makes the room bigger or same size as the king room we reserved. The ipad to control EVERYTHING from lights to shades to tv to setting the alarm...was so cool and convenient! The location is by Victoria Station so it was easy access to travel the tube or walk to main attractions. We truly enjoyed our stay!
Our room
Bathroom
Outside bathroom view
Design in room
Stayed 2 nights in Sep 2025

10/10 Excellent

Charlotte Tyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly! It was very safe and clean
Stayed 4 nights in Sep 2025

10/10 Excellent

Laura

Stayed 4 nights in Sep 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Sep 2025

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location room was clean comfortable bed and pillows . Great breakfast and staff was very friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location!

My third stay at this hotel. I love the location (close to Victory Station) and the friendly staff.
Stayed 1 night in Sep 2025

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, except for the
Stayed 3 nights in Sep 2025

10/10 Excellent

NANCY, Ottawa

Travelled with family
Liked: Amenities, property conditions & facilities
Tiny rooms but comfortable bed. All what we needed and very good staff !
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern, limited storage in the room but room was comfortable, great bed. The location is next to Victoria Train station so little uncomfortable area after dark, but lots of people around, just have to be careful, that said getting around was perfect being next to the Underground and access to Gatwick airport is excellent using the Gatwick Express, 5 minutes from hotel and only 30 minutes on the train. Also breakfast was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Convenient Boutique experience

Cool vibe at the modern boutique hotel in the heart of London. Located 5 minutes from Victoria Station made this hotel easy for getting around. Taxis and Uber easy as well. We walked from the hotel to so many places and saw so much of what London has to offer over 6 days. The staff, lounge and lobby were vibrant both in style and use for the guests. Yet the staff accomodating. The room itself was tight for two with only one side where you could get in and out of bed. We dealt with that but there was only an outlet or charging station on one side as well so I would be careful on what room you choose if you are not a single. They are eco-friendly and if you want daily room service you must arrange it. There is an iPad in every room for hotel amenities that is also used for the tv. If you like a modern boutique atmosphere this place is for you.
Stayed 6 nights in Sep 2025

2/10 Terrible

Mani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**A Disappointing Experience at citizenM London – Proceed with Caution** Despite its highrating, I strongly advise against staying at this property. My positive experience at citizenM Amsterdam led me to book here, but the London location was a stark contrast. I requested an early check-in due to a long flight from Canada, but received no response. Upon arrival, the first "ambassador" informed me that early check-in before 2 PM was impossible. After leaving my luggage and returning around 1 PM, a different ambassador promptly checked me in, revealing the initial refusal was likely due to a lack of effort. The issues continued after check-in. Exhausted from travel, I was startled awake by an ambassador loudly knocking on my door—only to realize they were at the wrong room. More frustrating was the smoke detector in my room, which flashed incessantly, making sleep nearly impossible at night. When I raised this concern, the staff dismissed it, stating that as long as it wasn’t beeping, it was "fine." Cleanliness was another major concern. The replacement bed sheets had hair, and the new towels were marred with brown stains. Finally, a family emergency forced me to check out early. The manager assured me that I would be reimbursed for the unused nights, but when Expedia contacted them, they refused to honor this promise. Overall, this stay was marked by poor communication, inadequate service, and subpar conditions. I recommend looking elsewhere for your London accommodatio
Stayed 6 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible.
Stayed 2 nights in Aug 2025

10/10 Excellent

Iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience-the whole room controlled by a tablet! The ease of checking in and out-every thing was fabulous!
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamsin

Stayed 1 night in Sep 2025

10/10 Excellent

Wojciech

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but clean and modern and have all the amenities you need for a comfortable stay. The lobby is pleasant and has lots of space to sit and relax. The location is super convenient. Close to all the major sights.
Stayed 3 nights in Sep 2025

6/10 Okay

Germane

Liked: Cleanliness, property conditions & facilities, room comfort

Wi-Fi?

Citizenm isn't Wi-Fi compatible with every device. They don't tell you that nor do they offer real solutions. They say they contact an IT person but there is no actual IT person. Nor do they offer any compensation beyond a free drink.
Stayed 3 nights in Sep 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back…again!

Stayed here multiple times. Love the location and friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2025

10/10 Excellent

Valentina, Caledon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 2 nights in Sep 2025

8/10 Good

Hohu

Stayed 2 nights in Sep 2025

10/10 Excellent

Dierdra

Stayed 6 nights in Aug 2025

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025