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Holiday Inn London Brentford Lock by IHG

4.0 star property

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Photo gallery for Holiday Inn London Brentford Lock by IHG

Situated by a serene water body, this hotel offers stunning views and a flat roof design.
Relax in a cozy space with a neatly made bed, sofa, and compact kitchenette, offering a view of the outdoors.
Relax in a stylish space with a green sofa, red ottomans, and a large mirror.
Enjoy a delicious spread of pastries and hot breakfast options in our well-organized kitchen area.
Relax on the deck with a sofa and two tables, overlooking a serene canal and charming bridge.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Room service
  • Bar

Explore the area

Map
Commerce Road, Brentford, England, TW8 8GA
  • Twickenham Stadium
    ‪7 min drive‬
  • Royal Botanic Gardens, Kew
    ‪11 min drive‬
  • Wembley Stadium
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Standard Room

Cozy retreat with a large bed, wall-mounted lamps, and a nightstand.

Standard Room

8.4 out of 10
Very good
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony (View)

Relax in a spacious room with a large bed, two bedside tables, and a desk with a chair.

Premium Room, 1 King Bed, Balcony (View)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Cozy retreat with a large bed, wall-mounted lamps, and a nightstand.

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Relax in this inviting space with a comfortable chair, a small table, and a convenient lamp.

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(11 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Relax in this stylish room with a blue sofa, round coffee table, and framed artwork.

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Relax in comfort with a large bed, desk, and mirror in this inviting space.

Standard Room, 1 Double Bed, Accessible Bathtub

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn London Brentford Lock by IHG

Waterfront hotel with a fitness center and a 24-hour front desk
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Holiday Inn London Brentford Lock by IHG offers 134 accommodations with safes and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Brentford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn London Brentford Lock by IHG. During your stay, you'll be close to Royal Botanic Gardens, Kew. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute drive from Royal Botanic Gardens, Kew and 6 minutes from Twickenham Stadium
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 12745 square feet (1184 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn London Brentford Lock by IHG. For a fee, parking is available.

This 4-star Brentford hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.
The Open Lobby - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Covered self parking fee: GBP 17 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Holiday Inn London Brentford Lock by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1002 reviews
Rating 8 - Good. 335 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.
Stayed 2 nights in May 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Nicola

Travelled with family
Disliked: Cleanliness

False room advertising

Carpet was very dirty and stained, I booked a triple room, double bed for my mum, 2 singles for me and my 15yo daughter, on arrival was informed they don't do triple rooms so was given a room with 2 double beds, checked my booking and it had changed to 2 double beds, which made me look silly when I had, for certain booked 1 double bed and 2 single beds, i checked this numerous times before I arrived. Holiday Inn said it was an Hotel.com error not their error. Had no option but to stay but had I otherwise known 2 doubles were the only option, I wouldn't have paid over £300 for 2 nights for this room.
Stayed 2 nights in Apr 2025

10/10 Excellent

chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient for my trip’s purpose
Stayed 3 nights in Apr 2025

10/10 Excellent

Chun Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option for a London stay

Comfortable and clean, with parking, it’s the second time we’ve stayed here. Brentford train station connects to Waterloo in half an hour, so the hotel is a great option at a good price. Breakfast is good (usual hot and cold options), bath and a shower in the room, plus a decent sofa bed for the teenager.
Stayed 2 nights in Mar 2025

10/10 Excellent

Matlhogonolo, Leiston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend from Friday to Monday, and really had a fantastic time. The hotel is in a great location and it was really easy to access the tube at Northfields and the national rail at Brentford station. Bus stations are in very close proximity to the hotel as well as lime bikes which provide a lot of options for travel. The staff were all really friendly and helpful, and the hotel room (and hotel itself) were really clean and well kept. The breakfast was amazing, with lots of options and exceptional quality value. We thoroughly enjoyed our time there and if we stay in Brentford again this will definitely be where we come to. Can't recommend this hotel enough.
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren

Stayed 2 nights in Mar 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

RHODORA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

sayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenience
Stayed 2 nights in Mar 2025

10/10 Excellent

Luka

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

6/10 Okay

jason

Stayed 2 nights in Mar 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel,great value and exceptional customer service as always.
Stayed 1 night in Feb 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except daily room service or lack of. One day no service at all, no refill of coffee, dirty coffee cups from day before.
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel

Good hotel. Only stayed one night and I arrived late. No problems
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Lauren, Brighton

Stayed 1 night in Jan 2025

2/10 Terrible

Lauren, Brighton

Stayed 1 night in Jan 2025