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Holiday Inn London Brentford Lock by IHG

4.0 star property

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Photo gallery for Holiday Inn London Brentford Lock by IHG

Exterior
Daily buffet breakfast (GBP 13.95 per person)
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Standard Room, 1 Queen Bed with Sofa bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Commerce Road, Brentford, England, TW8 8GA
  • Place, Syon Park
    ‪3 min walk‬
  • Place, Syon House
    ‪3 min walk‬
  • Place, Royal Botanic Gardens, Kew
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪14 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Balcony (Canal View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony (Canal View)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Room amenity

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Holiday Inn London Brentford Lock by IHG

Waterfront hotel with a fitness center and a 24-hour front desk
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Holiday Inn London Brentford Lock by IHG offers 134 accommodations with safes and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Brentford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn London Brentford Lock by IHG. During your stay, you'll be close to Royal Botanic Gardens, Kew. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute drive from Royal Botanic Gardens, Kew and 6 minutes from Twickenham Stadium
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 6 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 12745 square feet (1184 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn London Brentford Lock by IHG. For a fee, parking is available.

This 4-star Brentford hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.
The Open Lobby - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Covered self parking fee: GBP 17 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Holiday Inn London Brentford Lock by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1001 reviews
Rating 8 - Good. 324 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ferdinand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Staff were helpful and polite. Great transit and dining options nearby.
Stayed 4 nights in Sep 2025

10/10 Excellent

andy

This is a good place to stay before a Heathrow departure. Takes about an hour but it’s a nice quiet setting and photos from my morning walk.
Stayed 1 night in Sep 2025

6/10 Okay

Leilani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn was supposed to be 5 star hotel. It didnt match the image and the ads. The surroundings were filthy and sketchy. One elevator was out of service the whole time we were there. Reception desk was not friendly enough for an older tourist except for Nicole (what a sweet lady). The room attendant tried her best to make the room clean but gums stuck on a carpet didnt look good. Noise from the outside didn't help for us to sleep restfully and someone tried to open the adjoining door during the night.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Lewis

Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Stayed 2 nights in Sep 2025

10/10 Excellent

Ojekhoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in the hotel. I had a wonderful experience. Highly recommended.
Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dabheoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really friendly & helpful staff

Good location. Nice views of the canal. Close to pubs and restaurants. Close to Airport. Really helpful staff especially at breakfast which makes a huge difference to your stay.
Stayed 1 night in Jul 2025

8/10 Good

Christopher

Travelled with family
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Stayed 1 night in Aug 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service from the staff at both the reception desk and in the restaurant/bar
Stayed 1 night in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anupameya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent clean comfortable hotel with secure parking.
Stayed 1 night in Aug 2025

10/10 Excellent

Dharana

Business traveller
Stayed 1 night in Aug 2025

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I prepaid for a parking spot, got to the hotel, and I had no parking space. There is no place in the area to park so our stay was off to a bad start. The room smelled and one out of two elevators was broken. Mold in the bathroom and what looked like feces on the bathroom floor, that was never cleaned and there for our entire stay. Never again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean, fresh and comfortable room

Very clean, fresh and comfortable room with very good air conditioning. Good shower/bathroom with quality towels provided. Excellent breakfast buffet with a good choice of hot and cold food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Friendly and helpful staff. Not too far from Gunnerbury Park or Kew Garden. Breakfast fresh snd good choice.
Stayed 1 night in Aug 2025

8/10 Good

Philip

Liked: Staff & service
Disliked: Property conditions & facilities

Lovely staff, great area, tired room.

Excellent staff (very helpful and willing). Breakfast was great. Parking very good, but a bit intimidating with dozens of 'you must pay' signs. Very nice and convenient location. Whole place was pretty tired and could do with a refresh (one of two elevators was out of order - and looked like the sign had been there a fair while), carpets in room were old and had chewing gum embedded in places.
Stayed 1 night in Aug 2025

8/10 Good

Kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Area was convenient to get to London by public transport. Staff was helpful and hotel and room was generally clean. The rooms need some renovating as it is dated but otherwise it was good.
Stayed 4 nights in Jul 2025