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MSK Superior

Property class: 3.5

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Iron/ironing board
Iron/ironing board
Miscellaneous
Iron/ironing board
Iron/ironing board

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

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32 Inverness Terrace, Paddington, London, England, W2 3JA
  • Place, Queensway
    ‪1 min walk‬
  • Place, Westbourne Grove
    ‪2 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

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About this property

MSK Superior

Along with concierge services, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a porter/bellhop. Housekeeping is available on request.
MSK Superior offers 21 accommodations with irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at MSK Superior, you're just a quick walk from Kensington Gardens. Free WiFi in public areas, concierge services, and laundry facilities are available.
  • Free WiFi in some public areas
  • Services include a concierge, a porter, and luggage storage
  • Steps from Kensington Gardens and 12 minutes by foot from Hyde Park
MSK Superior offers its guests concierge services, laundry facilities, and a porter. WiFi is free in public spaces.

This 3.5-star London hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Porter/bellhop

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Breakfast is served at number 66 Inverness Terrace.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: GBP 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number No Registration ID
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Plaza Serviced Apartments Apartment
Serviced Apartments Apartment
Serviced Apartments
London Plaza Serviced Apartments Apartment London
London Plaza Serviced Apartments London
MSK Superior Hotel
MSK Superior London
MSK Superior Hotel London
London Plaza Serviced Apartments

MSK Superior Reviews

Reviews

5.8
Rating 10 - Excellent. 9 out of 164 reviews
Rating 8 - Good. 43 out of 164 reviews
Rating 6 - Okay. 49 out of 164 reviews
Rating 4 - Poor. 42 out of 164 reviews
Rating 2 - Terrible. 21 out of 164 reviews

5.4/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Simon

Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was clean and tidy. Beds comfortable. Sheets and towels clean. Ideal location as within walking distance to Bayswater and Queensway tubes station. Staff very helpful. There is a locked room to leave bags in if arriving before 3pm check in. Walking distance to resturants/shops. Downside - balcony was shared with next door apartment and the only window to open was the door out onto the balcony so we didn't feel that we wanted to leave that open overnight. Apartment didn't have air conditioning but did provide fans - so during very hot weather the apartment would be uncomfortable.
Stayed 1 night in Aug 2025

8/10 Good

lulezim

Liked: Amenities
Well it’s my 3rd time staying here , it’s always super clean , close to tube , Starbucks , takeaways . Staff always friendly and accommodating.
Stayed 2 nights in Aug 2025

6/10 Okay

Shelley

Travelled with group
Disliked: Amenities
Decent place to stay for 1 night, very warm in basement room, air con unit not working however there was a fan. Locality to paddington station was good, just a 10 minute walk
Stayed 1 night in Jul 2022

8/10 Good

Ramon

Liked: Cleanliness, room comfort

Nice place n área

Great stuff to help u
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel close to underground.

The location is excellent close to all public transport, eating outlet and other amenities.
Stayed 9 nights in Mar 2018

4/10 Poor

Mei Ling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A disappointment

The photos on site for the apartment for 5 adults weee misleading. Ithe duplex apartment seem that there was a room with double bed and then the upstairs has a double bed and a single bed. In reality, the double bed downstairs were foldable single beds that were very bed for adult's back. The folding g beds also took up most of the space downstairs which made walking about difficult. The place was too cramp. The place was also very dirty with clumps of dust on the floor and even in the cupboards which could hardly open as one of the. Beds was against the door. There was hardly space to place the luggage. Notwithstanding, the location was great with good restaurants and grocery stores including Asian food stuff.

2/10 Terrible

saidatul jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017

6/10 Okay

Iza, Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities

Overall is ok

Our first night was a nightmare since we were given basement room. Can't sleep when you hear footsteps every time people pass by. Hotel staff was understanding and gave us room at the highest level.. but need to carry our bags one floor up (lift until 4th floor only). The room was nice and clean. Overall stay for 2 adult people is ok.. not suitable if you are travelling with children if given room like us.
Stayed 3 nights in Nov 2017

6/10 Okay

Valerie, Los Angeles

Disliked: Cleanliness

A last minute warm room + bed with wifi

Surprisingly, this was available right away when I had a problem with my original Phoenix Hotel reservations. It was not the cheapest but it was available and more decent than the other ones in the area. It's on the 4th floor and the check-in host said it has an elevator. But when I got off the 4th floor turns out I had to still climb a very narrow steep stairs. The room is not bad at all. Clean for the most part. But I found a roach on the bathroom floor.
Stayed 1 night in Nov 2017

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst experience for this price in London ever

Worst value for money ever. Completely run down and lots of appliances broken. Including fridge (solid froze all my food that I then had to throw away and had no food coming home late at night. Wasn’t even compensated for that). So no point in „apartment“ if Basics don’t work. Heating broken, aircon broken, bathroom completely moldy. Not pleasant in any way.
Stayed 4 nights in Nov 2017

2/10 Terrible

Tim, London

Disliked: Cleanliness, property conditions & facilities, room comfort

Free Bed Bugs and dirt with your rooms

Steer clear. I woke up in the morning to find bugs crawling around the bed. I took photos and confronted front desk staff. In addition the room was dirty - previous occupant's shampoo was not even cleared away, and there was no toilet roll when I checked in. I was moved to another apartment while they called in pest control. But despite complaints London Plaza refused any refund whatsoever. At least e-bookers was more sympathetic and understanding.
Stayed 3 nights in Oct 2017

8/10 Good

Darren

Disliked: Staff & service

business friendly staff unfriendly stay

I booked a superior triple room which on the picture showed three single beds.When we arrived,we had to go to another hotel 100yds away to check in and get room keys.We then went back to the hotel apartment we booked and it appeared to be a double bed and a small sofa.We returned to the check in hotel to explain to the receptionist the situation.She said there was nothing she could do but could upgrade us at a cost of £288.This was not an option so we went back and found the double bed was two singles and could be split and one of us slept on the sofa.The receptionist wasnt helpful at all in fairness.However once we settled in we found it great for location of our works.The only other minor items against it was that there was no bedding for the sofa so we had to go back again to the other hotel for that and minor things like only two cups in a triple room,no tin opener in the kitchen..etc.
Stayed 5 nights in Oct 2017

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service, room comfort
Booked a superior triple, which clearly stated 3 beds, arrived and was given a studio - 1 dbl bed plus sofa bed. Asked to be changed but was full, no manager on duty all weekend to speak to. NOT HAPPY
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mountains of dust in room and in air conditioner - leaving it unusable and swealtering hot. When window open cleaning staff stood outside of window on basement level and chatted loudly / smoked right against the window and room - unacceptable. Shower door broken. Toilet broken and although flushed, contents would reappear hours later. No delivery of fresh towels and sheets. Basic things need to be updated even for it to match the low price that we got. Unclean rooms are unacceptable at any rate.
Stayed 3 nights in Jul 2017

6/10 Okay

AZ, Asia

Liked: Staff & service

Small inexpensive apartment in central London

Small apartment but closely located to shops and eateries. Apartment was advertised suitable for 5 but is actually rather small and tight.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but very badly maintained. Very uncomfortable bed, most appliances were not working.
Stayed 6 nights in Jul 2017

4/10 Poor

Gordon

Disliked: Cleanliness, property conditions & facilities

Not nice

Room in poor condition and not particularly clean. There was damage to the walls and the bed base, towels were frayed. There was a drainage problem with the toilet, I was told that it was the bleach that they used which was a brown colour, but that brown colour kept reappearing over time when the toilet hadn't been used or cleaned....... Cheap, but still not very good value for money!
Stayed 1 night in Jul 2017

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness

OK for what I needed

The room I was originally allocated was unavailable due to issue with the room, so I was given another room which happened to be in the basement. Unfortunately there was a crack in the window left by the previous occupants which wasn't really an issue. The room was tidy and spacious but the fridge let off an annoying buzzing noise. With the room being in the basement there was a lack of fresh air and was very stuffy even with the window open on a very hot evening.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Lovely staff

Hotel is basic but what you expect for the rates. Staff are lovely. There was one dirty towel left on the side in my room, I'm assuming the cleaners just missed it as all new clean towels were in there. Planning to stay again
Stayed 2 nights in May 2017

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Weekend break

Very basic room with no room to move around. Television didn't work and the air con on the ceiling had no remote.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Acceptable

The apartment was ok and in a good location, I would also add the service we received was good. However, the apartment needs a little work. The balcony doors when closed still left a gap therefore you could clearly hear the outside noise. We are a family of four so our room included a sofa bed, this needs replacing ASAP. The mattress was barely adequate and I would say it is the most uncomfortable hotel bed I have slept on. The beds upstairs in the duplex were fine, but the sofa bed is old, worn and uncomfortable.

4/10 Poor

Jeni, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Backpackers apartment at best

We were very disappointed with the apartment at London Plaza. The bathroom was quite grubby especially the floor, missing shower tap handles and no soap holder in the shower. Bring your own basics such as tissues, teabags & coffee as these are nother provided. The bed was small & uncomfortable. Overall just basic, no frills. Needs an update.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location but decent hotel

Beds were HORRIBLE. Additionally the triple room is very small with a pull out bed not what the pictures reflect.