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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Desk, soundproofing, iron/ironing board, free WiFi
Spa
Bar (on property)
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Air conditioning
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Whitelands Dog Walking Area
    ‪4 min drive‬
  • Place, Upminster Golf Club
    ‪5 min drive‬
  • Place, O2 Arena
    ‪41 min drive‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite

Bridal Suite

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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About this property

Palms Hotel & Retreat By Palette London Romford

Hotel in Hornchurch with a full-service spa and a nightclub
This hotel features a full-service spa, a restaurant, and a nightclub. Self parking is free. Other amenities include conference space, concierge services, and dry cleaning. Change of towels is available on request.
Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
During your stay at Palms Hotel & Retreat By Palette London Romford, you'll be close to Upminster Golf Club. You'll find features like free self parking, plus a full-service spa and a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 3-minute drive from Upminster Golf Club and 11 minutes from Lakeside Shopping Centre
  • Airport shuttle service available for a fee
There's a restaurant on site. Palms Hotel & Retreat By Palette London Romford offers its guests a full-service spa. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hornchurch hotel.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 9:30 AM.
Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Palms Hotel & Retreat By Palette London Romford offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

6.8
Rating 10 - Excellent. 38 out of 117 reviews
Rating 8 - Good. 26 out of 117 reviews
Rating 6 - Okay. 19 out of 117 reviews
Rating 4 - Poor. 6 out of 117 reviews
Rating 2 - Terrible. 28 out of 117 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Terrible!!!!!

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!
Stayed 1 night in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Matilda

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Jade

Liked: Cleanliness

Wouldnt book again

When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return
Stayed 2 nights in Sep 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask
Stayed 3 nights in Sep 2025

2/10 Terrible

Trevor

Stayed 2 nights in Sep 2025

2/10 Terrible

Matt

Business traveller
Disliked: Staff & service

Utterly appalling customer experience

I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldn’t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, “the computer is down, we cannot give you a room.” By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.
Stayed 2 nights in Sep 2025

2/10 Terrible

Dan

Business traveller
Disliked: Staff & service

Overbooked and turned away

Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available. Several other guests were in the same boat. Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.
Stayed 2 nights in Sep 2025

2/10 Terrible

Steve

Stayed 3 nights in Sep 2025

2/10 Terrible

Lisa

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

The worst breakfast ever!

The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!
Stayed 2 nights in Sep 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Joe

Stayed 1 night in Aug 2025

2/10 Terrible

Inez

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
Stayed 1 night in Aug 2025

2/10 Terrible

Hayley

Disliked: Amenities
I didn’t feel welcome
Stayed 2 nights in Aug 2025

2/10 Terrible

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Tom

Disliked: Property conditions & facilities
The main bar was out of use as they had a private function on
Stayed 1 night in Aug 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Stayed 1 night in Aug 2025

10/10 Excellent

Rajinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Cedric

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
Stayed 3 nights in Aug 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs where good but the standard was not what I was expected to be honest.
Stayed 1 night in Aug 2025

6/10 Okay

Craig

Business traveller
Stayed 3 nights in Aug 2025