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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Spa
Bar (on property)
Accessible Double Room
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪4 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, River Thames
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪114 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Palms Hotel & Retreat By Palette London Romford

This smoke-free hotel features a restaurant, a nightclub, and self parking. Other amenities include conference space, concierge services, and dry cleaning. Change of towels is available on request.
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Palms Hotel & Retreat By Palette London Romford, you'll be close to Queen's Theatre. Enjoy features like a restaurant, a nightclub, and dry cleaning service.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 11 minutes by car from Lakeside Shopping Centre and 6 minutes from The Picture Frame Gallery
There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 192 reviews
Rating 8 - Good. 41 out of 192 reviews
Rating 6 - Okay. 30 out of 192 reviews
Rating 4 - Poor. 18 out of 192 reviews
Rating 2 - Terrible. 35 out of 192 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was very clean, elegant looking, friendly staff. Site still undergoing development. Was cheaper book direct.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Great as usual
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities
Just avoid this place, nothing good about it.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Samsud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it, well priced when other hotels were charging over £200 per night
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Thomas

Disliked: Amenities
Paid for breakfast, no breakfast was available and still awaiting refund which was promised same day.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok quite small considering the money you pay
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Ceejay

Disliked: Staff & service
Clean room poor customer service rude staff and loud atmosphere if you like peace don’t come here
Stayed 1 night in Dec 2025