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Plaza Hotel Hammersmith

3.0 star property

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Photo gallery for Plaza Hotel Hammersmith

Standard Triple Room
Interior entrance
Exterior
Interior
Terrace/patio

Reviews

6.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
53 Shepherds Bush Road, Shepherds Bush, Hammersmith, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Plaza Hotel Hammersmith

Hotel in London, near Kensington High Street
A business center, express check-out, and free WiFi in public areas are available at this smoke-free hotel.
Plaza Hotel Hammersmith offers 12 accommodations with coffee/tea makers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

During your stay at Plaza Hotel Hammersmith, you'll be within walking distance of Kensington High Street. Enjoy features like free WiFi in public areas and a business center.
  • Free WiFi (speed: 25+ Mbps)
  • Services include luggage storage
  • 13 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
WiFi is free in public spaces. You'll find a business center on site.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • No lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 2:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Plaza Hotel London
Plaza London
Park Plaza Westminster Bridge London England
Plaza Hotel
Plaza Hotel Hammersmith Hotel
Plaza Hotel Hammersmith London
Plaza Hotel Hammersmith Hotel London

Plaza Hotel Hammersmith Reviews

Reviews

6.2
Rating 10 - Excellent. 28 out of 128 reviews
Rating 8 - Good. 31 out of 128 reviews
Rating 6 - Okay. 21 out of 128 reviews
Rating 4 - Poor. 16 out of 128 reviews
Rating 2 - Terrible. 32 out of 128 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Walid

Liked: Staff & service
Good réception
Stayed 3 nights in Nov 2025

2/10 Terrible

Nikki

Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL! Reception was listed as open till midnight. But upon arrival at 23:30 the reception was closed. The nr on the website wasn’t picking up. As a woman traveling solo I was left to fend for myself at midnight in London. Luckily enough I could sleep on a friends couch that night. In the morning, I got told a bullstory, that reception was supposed to be open till 23:00 and that Expedia wasn’t updated. He tried calling me but their phones don’t allow international nrs (you run a hotel ffs) There is more to this story but I’m only allowed 1500 characters. - the room was filthy, the sheets had stains on them. - The room smelled heavily of cigarette smoke, which you could already smell when walking up the stairs. - The room was super hot (Nov), there were two fans, that didn’t work, and covered with a thick layer of dust. I had to sleep with the window open. With the bed right underneath it. - The door had no internal lock or deadbolt of any kind. - There was no water kettle. - Supposed to have daily housekeeping, tho my room wasn’t cleaned once. After complaining about this all they did was empty out the bin the next day. - I asked to be put in a different room, but they were fully booked. - At that point I just gave up, I was tired of “complaining” for just the bare basics. Yes I stayed for the remaining of my stay. Cause I just couldn’t mentally, physically or financially cope to find a different solution. 1 star is to generous for this hell hole
Stayed 5 nights in Nov 2025

10/10 Excellent

Richard

Stayed 1 night in Nov 2025

4/10 Poor

Abigail

Stayed 2 nights in Nov 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities
The room was clean and the bed was very comfortable. The staff was nice and gave the information I asked for. The bathrooms were in good condition apart from the walls. Fair price for what you get.
Stayed 2 nights in Nov 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Nov 2025

2/10 Terrible

Elena

Disliked: Cleanliness
Probably the worst place I ever stayed. Only good point was the shower! Dirty and noisy. Avoid.
Stayed 1 night in Nov 2025

10/10 Excellent

JAMES

Liked: Staff & service, property conditions & facilities
When I arrived at the hotel there were a few things missing from the room (due to a new cleaning company who had just been employed) but the EXCELLENT staff could not have been more helpful, friendly and quick to rectify all of the issues straight away. This AMAZING service really made the difference from staying in a basic hotel to a great experience. Special thanks to Manny and his team for being such kind, polite and helpful people throughout my stay.
Stayed 1 night in Oct 2025

2/10 Terrible

Siham

Travelled with family
Disliked: Cleanliness, staff & service
A truly disastrous experience; I absolutely do not recommend it. I booked the hotel a month in advance so they would have time to provide a suitable room for a family with two children (one six months old and the other two years old). I didn't expect them to offer me a room on the top floor, the third floor. I had two strollers and bags, so I had to carry my baby's bag daily and my daughters three times a day. My stay wasn't short, so I left in the mornings and dreaded returning to the hotel when I remembered the stairs and the ordeal I went through, especially since they were very narrow. A truly awful experience.
Stayed 4 nights in Oct 2025

6/10 Okay

Sue

Stayed 2 nights in Sep 2025

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
We travel frequently and have stayed in many hotels around the world. We’re not hotel snobs, but we do appreciate the comfort that 4- and 5-star properties usually provide. On this occasion, we had a meeting in London and didn’t want to spend over £400 for one night, so we decided to stay at the Plaza Hotel in Hammersmith instead. On arrival, we were greeted by a friendly staff member who explained everything we needed to know. The room itself could definitely use some modernisation. However, our main issue was the bed—it was extremely hard, and as a result, we barely slept, which wasn’t ideal before an important meeting. Overall, it’s fair to say you get what you pay for. After this experience, we’ve agreed that we’ll stick to 4- or 5-star hotels in the future. Of course, this is just our personal opinion—others may have a different experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best I’ve stayed in along that road
Stayed 1 night in Oct 2025

2/10 Terrible

Mia

Stayed 1 night in Oct 2025

2/10 Terrible

VICTOR

Disliked: Cleanliness, amenities, property conditions & facilities
Very small, old and dirty.
Stayed 2 nights in Oct 2025

10/10 Excellent

georgia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Donatien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.
Stayed 2 nights in Sep 2025

6/10 Okay

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

liam

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tiny room, very hot , mini fridge was full of previous occupant waste food
Stayed 1 night in Sep 2025

6/10 Okay

ray

Disliked: Property conditions & facilities, room comfort

Could do with a bit of tlc.

One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.
Stayed 1 night in Sep 2025

2/10 Terrible

Conal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting perfect or amazing conditions just a clean place to put my head down. The room clearly hadn’t been cleaned. There were numerous issues regarding cleanliness, chewing gum left in the shower, stained bedding, small single use blocks of soap left open and used around the bathroom. Additionally, this was coupled with thick layers of dust amongst lots of other things. The room looked like it belonged in a slum landlord documentary.
Stayed 4 nights in Sep 2025

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort

Cheap stay

Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.
Stayed 1 night in Aug 2025

4/10 Poor

Diamantina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Parking was horrible fan was not working
Stayed 2 nights in Jul 2025

2/10 Terrible

elitah

Disliked: Cleanliness, amenities
I got bit by bed bugs. In room 7. The fridge has mold in it. Asked to get it cleaned over 2 days. Not cleaned. Cleaned on day 2 but looks like it was wiped off cause you can still see the black mold on fridge door shelves. Very narrow stairs and of couse in Europe fisr floor is 2nd floor. Staff were very helpful with helping me move my bags. Staff there are nice and atrentive.Please do something about the water stained ceilings in shower and please fumigate the bed bugs.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ghassan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so dirty, insects ate up my body I woke up with multiple bites, rashes and sever allergy, bought ton of allergy pills and hydrocortisone ointment 3 days later and still not getting better. Booked 4 nights, left after two only. Stay away I warned you. I will follow up with expedia to get a refund.
Stayed 4 nights in Aug 2025

8/10 Good

Thurein

Stayed 2 nights in Jul 2025