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Putera Puteri Residence

2.0 star property

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Photo gallery for Putera Puteri Residence

Twin Room
Exterior
Living area
Reception
Double Room | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
190 Sussex Gardens, London, England, W2 1TU
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Paddington Central
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

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About this property

Putera Puteri Residence

Self parking, laundry facilities, and free WiFi in public areas are available at this hotel. Housekeeping is available on request.
Putera Puteri Residence offers 21 air-conditioned accommodations with hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
With your stay at Putera Puteri Residence, you're connected to a rail/subway station and just a quick walk from Hyde Park. Features include free WiFi in public areas, plus laundry facilities and self parking (surcharge).
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self parking available for a fee
  • Services include luggage storage
  • Just a 5-minute walk from Kensington Gardens and 5 minutes by foot from Hyde Park
Putera Puteri Residence offers its guests laundry facilities. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 35 per day)
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 9:00 AM - 4:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive lockbox information.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Putera Puteri Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 141 reviews
Rating 8 - Good. 43 out of 141 reviews
Rating 6 - Okay. 34 out of 141 reviews
Rating 4 - Poor. 14 out of 141 reviews
Rating 2 - Terrible. 6 out of 141 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, amenities
clean and freshly refurbished room with excellent shower, best budget hotel i have stayed at in a while
Stayed 1 night in Dec 2025

10/10 Excellent

David Huw

Stayed 2 nights in Dec 2025

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Small but modern room and bathroom conveniently located for Paddington. Terrible lack of responsiveness via the Expedia messaging app for the most basic request which went completely unanswered.
Stayed 1 night in Dec 2025

2/10 Terrible

Asbjoern

Stayed 1 night in Dec 2025

10/10 Excellent

Iqro

Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
A little hidden gem! I was apprehensive about booking and staying here, but how wrong could I have been. Usually I’ll be staying in hotels that would be 3-4 star minimum, with spas etc. Of course this place isn’t that but for the price you pay, and the cleanliness of the room I would happily recommend this place to friends and family Great location for Paddington station and also lots of pubs and restaurants within walking distance. Realise you get what you pay for, and you’ll be blown away. Had a chat with the team on my departure too and they were so lovely and helpful
Stayed 1 night in Dec 2025

4/10 Poor

Claire

Disliked: Property conditions & facilities
The bed was rock hard. No mattress protector. Only one pillow. Filthy stairs. The room was clean enough. Bags left unattended.
Stayed 1 night in Dec 2025

8/10 Good

Bede

Travelled with family
Liked: Cleanliness, staff & service
Staff were very helpful. The rooms were nice, with comfortable beds. All usefully located near Paddington Station.
Stayed 1 night in Dec 2025

10/10 Excellent

Suresh

Great platform good discounts as well
Stayed 1 night in Dec 2025

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Room was clean . Shower nice size. Only problem was with wi-fi connection
Stayed 1 night in Dec 2025

8/10 Good

Sam

Disliked: Amenities
Location is great and staff very friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Niamh

Stayed 1 night in Dec 2025

10/10 Excellent

Jaimes

Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and was nice and quiet however the bed was way too small,I nearly fell out of it and the shower door was abit fiddly.could hear squeaky floorboards all night from the next room.owner was lovely and polite.very close to Hyde park good location
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Business traveller
Disliked: Cleanliness
> Room OK but bathroom needs mold treatment >Beware if you need to shower early-ish (e.g. 5:30am), as there is no hot water available. >Cleaning was not great overall - dust, spider webs, mold, cup was wet but stained with tea/coffee; hair in bathroom/shower >No hangers and broken hairdryer - but got these items replaced when asked >Limited reception opening times >Noisy doors/floors - you can hear everything when other guests arrive (and they do during early morning hour, as it is a central spot) >Great, central location for Tube and trains > Polite, helpful staff -
Stayed 2 nights in Nov 2025

8/10 Good

Kathryn

Liked: Property conditions & facilities
The staff were wonderful. The location is great. The room is very small but very clean and despite tiny bathroom, it has a great shower. There is a small room off the inside entrance where you can store luggage, and keep any food you buy in the small fridge
Stayed 3 nights in Nov 2025

10/10 Excellent

Ashley

Stayed 4 nights in Nov 2025

10/10 Excellent

Ashleigh, Cardiff

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, helped me carry my bag up the steps as I have a back injury. Room was just what I needed.
Stayed 2 nights in Nov 2025

6/10 Okay

Wataru

Stayed 3 nights in Nov 2025

8/10 Good

HUSSAM GHAZI

Business traveller
Liked: Cleanliness, property conditions & facilities
Yes very decent and convenient property
Stayed 1 night in Nov 2025

6/10 Okay

Sam

Disliked: Cleanliness
My room was on the third floor. Be aware, the residence does not have a lift! The bed was comfortable and the furnishings were sensible. It was good for my short stay, and close to Paddington Station which was the purpose of booking there. There was a pleasant amount of noise from the street and a reasonable view of the park. I really enjoyed my stay. The front desk was not attended when I arrived at around 10 despite hours saying that it should have been. When there was an issue with the electricity going off, the venue could not be contacted through expedia, whatsapp, email, insta, or facebook to get a response. When they did respond the next day, they said that they had not been able to respond but had sent someone to resolve the issue (I met the person in the hallway within the hour). I told them that I would have expected to know whether the resolution would take an hour or three, and a progress update. Coffee was not refreshed in the room daily.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, property conditions & facilities
Clean. Small space.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dave

Stayed 1 night in Nov 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed here twice now. The checkin is a pain but everything else is fine.
Stayed 2 nights in Oct 2025