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Putera Puteri Residence

2.0 star property

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Photo gallery for Putera Puteri Residence

Twin Room
Exterior
Reception
Living area
Double Room | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
190 Sussex Gardens, London, England, W2 1TU
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Marble Arch
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room

Single Room

8.4 out of 10
Very good
(5 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room

Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed and 1 Single Sofa Bed

View all photos for Double Room

Double Room

Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for King Room

King Room

King Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

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About this property

Putera Puteri Residence

Hotel connected to a rail/subway station in London
Self parking, laundry facilities, and free WiFi in public areas are available at this hotel. Housekeeping is available on request.
Putera Puteri Residence offers 21 air-conditioned accommodations with hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
With your stay at Putera Puteri Residence, you're connected to a rail/subway station and just a quick walk from Hyde Park. Features include free WiFi in public areas, plus laundry facilities and self parking (surcharge).
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self parking available for a fee
  • Services include luggage storage
  • Just a 5-minute walk from Kensington Gardens and 5 minutes by foot from Hyde Park
Putera Puteri Residence offers its guests laundry facilities. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 35 per day)
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • No lift

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 9:00 AM - 4:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive lockbox information.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Putera Puteri Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 124 reviews
Rating 8 - Good. 36 out of 124 reviews
Rating 6 - Okay. 31 out of 124 reviews
Rating 4 - Poor. 13 out of 124 reviews
Rating 2 - Terrible. 5 out of 124 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mercedes

Liked: Cleanliness, property conditions & facilities
Clean. Small space.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dave

Stayed 1 night in Nov 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed here twice now. The checkin is a pain but everything else is fine.
Stayed 2 nights in Oct 2025

8/10 Good

Tim

Stayed 1 night in Oct 2025

10/10 Excellent

Diego, New York

Stayed 2 nights in Oct 2025

10/10 Excellent

Pawel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money. Great surrounding. 5 mins walk from Paddington station
Stayed 2 nights in Oct 2025

4/10 Poor

Bethany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Bathroom sink and toilet not cleaned. TV not working. No mattress protector. Wooden floors sill need hoovering. sweeping! Shower door broken.
Stayed 1 night in Oct 2025

6/10 Okay

James

Liked: Staff & service
Reasonably OK for a small cheap hotel..
Stayed 1 night in Oct 2025

6/10 Okay

Yiorgos

Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Great location
Stayed 5 nights in Oct 2025

6/10 Okay

Kamal

Business traveller
Disliked: Staff & service
Very basic room with small chair and unusable table (read shelf) fixed on the wall. Wifi in the room was terrible, kept disconnecting every minute. Nearly zero soundproofing thru the walls and the floor. Generally clean, but left a lot to desire at that price.
Stayed 2 nights in Oct 2025

8/10 Good

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Jonathan

Disliked: Staff & service, property conditions & facilities
Very mean bathroom; noisy communal space
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was ready with the information provide in advance. We arrived during the hours that reception was open and the member of staff explained everything in detail about how to get in and out of the building. The room and bathroom was exactly as described and the staff were amazing. Would definitely stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Edwin

Stayed 2 nights in Oct 2025

8/10 Good

Alastair

Business traveller
Liked: Cleanliness
Rooms totally fine, certainly on the small side - but to be expected. One thing to be aware of is that the hotel is very noisy - for some reason all the doors slam very loudly which disturbed both my nights there, so bring ear plugs!!
Stayed 2 nights in Oct 2025

10/10 Excellent

clara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Simon-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small well maintained property. Clean room with enough space for 1 guest (or a couple). Very professional and responsive staff. Property located in a vibrant and very lively neighborhood, with a lot of restaurants and shops, at walking distance from Paddington train station and subway. Value for money. I recommend Putera Puteri Residence for short stays in London.
Stayed 2 nights in Sep 2025

6/10 Okay

Sandra

Business traveller
+ Convenient location + Room had every basics covered (towel/bed linen/soap/hairdryer/kettle/hangers/black out curtains) + Decent bathroom with hot water - No cleaning during the stay - Noisy: Every door just bangs shut and that went on all night + noisy due to traffic (room at back at main street) - When I left the hotel at 6.30am, the front door was open/ajar - Reception opening hours 9am-4pm, which felt inadequate from a security perspective as well as not getting answers when needed (I sent a message via text and 4 days later am still waiting for a response)
Stayed 2 nights in Sep 2025

10/10 Excellent

Saradha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Giselle

Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking Great location and extremely clean
Stayed 1 night in Sep 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Self check in will never be seamless but price low

There's a reason this hotel is cheap, so I accept a lower price but the self-check in works so so rarely. As such, the self-check in instructions are very clear but the door jammed and appears not to work. The phone number on the booking details has too many digits so doesn't connect anywhere, leaving just the option of messaging the hotel via the app I booked through. Then five minutes later someone "randomly walking by" who clearly is an employee, says "there's a knack to opening the door" which is something that should open - a door. Once in, basic as expected and perfectly comfortable room, very functional as most hotels at this price point. Just get the basics right of opening a door.
Stayed 1 night in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little find

Comfortable, clean and well equipped room. Roads around are a little noisy, but can't escape the location. Took a while to find the message with the code and instructions to get into the hotel, so find this before you arrive.
Stayed 2 nights in Sep 2025