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Roland House

3.5 star property

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Photo gallery for Roland House

Sauna
Lobby
Gym
Exterior
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

View in a map
121 Old Brompton Rd, London, England, SW7 3RW
  • Natural History Museum
    ‪9 min walk‬
  • Kensington High Street
    ‪15 min walk‬
  • Hyde Park
    ‪18 min walk‬
  • London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • 42 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Roland House

Apartment with a fitness center, near Kensington High Street
This smoke-free apartment building features a fitness center, concierge services, and laundry facilities. Other amenities include a 24-hour front desk. Each apartment provides a refrigerator and a microwave, plus a rainfall shower and an LCD TV. Additional amenities include an electric kettle, a safe, and a phone. Housekeeping is available on request.
Roland House offers 94 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with rainfall showerheads.

LCD televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the apartment include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Roland House. During your stay, you're just a quick walk from Cromwell Road. A gym, concierge services, and laundry facilities are available. This comfortable apartment building has 94 apartments. An LCD TV and a refrigerator are available in each apartment.
  • Each apartment offers an LCD TV, a refrigerator, and a microwave
  • Services include a concierge and luggage storage
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Natural History Museum and Victoria and Albert Museum
As a guest of Roland House, you'll find a fitness center, concierge services, and laundry facilities. The front desk is open around the clock.

This 3.5-star London apartment is smoke free.

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Rainfall showerhead
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Luggage storage
  • Phone
  • Safe

Location highlights

  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 94 units
  • Access via exterior corridors
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 45 (exact amount varies) at check-out

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 150 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 45 (exact amount varies) at check-out.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Roland House Apartment London
Roland House Apartment
Roland House London
Roland House London
Somerset Roland Gardens Hotel London
Roland House London
Roland House Apartment
Roland House Apartments
Roland House Apartment London

Roland House Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 261 reviews
Rating 8 - Good. 107 out of 261 reviews
Rating 6 - Okay. 33 out of 261 reviews
Rating 4 - Poor. 21 out of 261 reviews
Rating 2 - Terrible. 11 out of 261 reviews

7.8/10

Cleanliness

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rania

Disliked: Cleanliness
The location is great – just an 8-minute walk from Gloucester Road Station, and the building has a gym, sauna, and jacuzzi. However, the apartment itself and the service leave a lot to be desired. The kitchen is very basic and needs improvement. The TV didn’t work, and there was no working phone – I couldn’t reach reception when needed. The floor was dirty, and the window shade didn’t block the sun at all, making it hard to rest. Guests are expected to take their own trash outside the building, which isn’t convenient. The gym is outdated and could use better equipment. Customer service was disappointing. When my son arrived, they refused to give him the key even though I was on the phone with them and had already provided my ID. Some of the staff were unhelpful and unprofessional zero trust Overall, a good location but poor service and facilities.. but it good price when high seasons.
Stayed 6 nights in Jun 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s a reasonable place to spend a few days, the kitchenette is suitable and the rooms are somewhat comfortable. I was initially in room 112 directly above the smoking area (noise and smoke) but the team were happy to move me to a different room. Pillows were of low quality, but not terrible. Would happily stay again, but would possibly choose somewhere else first.
Stayed 3 nights in Jun 2025

8/10 Good

Rebecca

Stayed 1 night in Jun 2025

4/10 Poor

Anna

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nandita, mayaguez

Great location and facilities! Very helpful staff.
Stayed 7 nights in May 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the studio apartment. Limited kitchen but fine for what I needed. 10 mins walk from South Kensington tube station. Plenty of supermarket express stores. I would return if I come back to this area.
Stayed 2 nights in May 2025

10/10 Excellent

Doreen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
As an alternative to a hotel room, this property is highly convenient and in a good, quiet location in South Kensington. However it is a bit ... unusual. First, photo ID is required at check-in -- the receptionist explained that this is in the confirmation email, but we checked together, and it is not. It is, however, in the terms and conditions on Expedia -- though low down, not in the 'special check-in instructions' section, and not especially obvious. Fortunately, they accepted a photo of my driving licence on my phone. My details also hadn't been passed through from Expedia, so I had to provide my address again. Second, at check-in guests are asked to sign 2 pages of fine-printed terms and conditions, which is pretty atypical for somewhere that is pitched as an alternative to a hotel. These conditions are quite bizarre -- including a promise that the apartment is being used for residential purposes and not a short-term let: that seemed pretty weird given that it they were providing it to me for a single night. The property itself was in mostly good condition. That said, it did seem odd for two days of shower gel and shampoo to be provided ... but no handwash. There were also no coat hangers in the wardrobe. Some of the outlet holes in the shower head were blocked with limescale. Overall, I will consider staying here again if it is considerably cheaper than hotels in the area, but I wouldn't otherwise rush to do so until some of these issues have been addressed.
Stayed 1 night in May 2025

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 7 nights in Apr 2025

8/10 Good

Yew

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2025

4/10 Poor

Katrina

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tired and staff unhelpful
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Miss

Liked: Cleanliness, room comfort
Nice n easy lovely reception woman
Stayed 1 night in Mar 2025

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

peter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2024

6/10 Okay

Eamon

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

INES

Travelled with family
Liked: Cleanliness
The front desk could be a little kinder. Lady behind the front desk was not welcoming.
Stayed 1 night in Dec 2024

8/10 Good

Tom

Business traveller
Liked: Cleanliness, property conditions & facilities
Location and value for money
Stayed 1 night in Dec 2024

8/10 Good

Panagiotis

Liked: Room comfort
Stayed 6 nights in Dec 2024

6/10 Okay

Peter

Travelled with family
Basic accommodation, tv not great. Bed soft and comfortable enough to sleep on. Didn’t look anything like the pictures
Stayed 2 nights in Dec 2024

8/10 Good

emma

Liked: Cleanliness, property conditions & facilities
Nice clean property with a decent gym and spa area. I would stay again!
Stayed 1 night in Nov 2024

4/10 Poor

Jeremy

Business traveller
Liked: Cleanliness
Disliked: Room comfort

Get what you pay for…… I won’t be back!

A cold unwelcoming room. The room temp was 14 C when I entered and it took several hours to get warm-ish. The bed was very lumpy, pillows were thin and soggy. The blinds don’t keep all the street light out and the very thin double glazed windows do not keep the street noise out; it was noisy all night. I was on 2nd floor. It’s London and if you want something decent, you have to pay for it; this was inexpensive and you get what u pay for! I be back!
Stayed 1 night in Nov 2024