We loved our stay here, check in was simple and quick, they informed me, they would send someone up to the room, to make up the sofa bed later on, as we were going out for tea, I asked if they could make up the bed, whilst we were out, and we came back, and it was done, so great customer service.
Room was lovely as described, had everything you need, I was already aware, that they don't provide tea and coffee, so I brought sachets with us, which is easy enough, they had everything else, cups, cutlery etc.
Lovely quiet room, considering we are in London, we slept very well.
I would recommend this hotel and would visit again, thanks for a great stay.