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Sheraton Heathrow Hotel

4.0 star property

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Photo gallery for Sheraton Heathrow Hotel

Serves lunch and dinner
Presidential Suite, 1 King Bed
Breakfast and dinner served, British cuisine
Premium bedding, in-room safe, desk, laptop workspace
Serves lunch and dinner

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Heathrow Airport, Colnbrook Bypass, West Drayton, England, UB7 0HJ
  • Place, Thorney Park
    ‪3 min drive‬
  • Place, Windsor Castle
    ‪11 min drive‬
  • Place, LEGOLAND® Windsor
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(118 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 Queen Bed

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Single Beds

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 1 Double Bed

  • 44 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Heathrow Hotel

Hotel with a restaurant, in the vicinity of Windsor Castle
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center. Change of bedsheets is available on request.
Sheraton Heathrow Hotel offers 426 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sheraton Heathrow Hotel. During your stay, you'll be close to Airport Bowl. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at Cast Iron Bar & Grill, a steakhouse that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Windsor Castle and 12 minutes from Windsor Racecourse
  • Airport and bus station shuttle service available for a fee
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Heathrow Hotel. An airport shuttle (available 24 hours) and a bus station shuttle are available for a fee. For a fee, parking is available.

This 4-star West Drayton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Cast Iron Bar & Grill - This steakhouse specializes in British cuisine and serves breakfast and dinner. A children's menu is available. Happy hour is offered.
The Lobby Bar - This bar serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Bus station shuttle (surcharge)
  • Parking on site (GBP 15 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cast Iron Bar & Grill
  • The Lobby Bar

Things to do

  • Art gallery
  • Bicycles
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.50 per person
  • Airport shuttle fee: GBP 6.00 per person (one-way)
  • Airport shuttle fee per child: GBP 11.00 (roundtrip)
  • Self parking fee: GBP 15 per day (in/out privileges)
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heathrow Hotel Sheraton
Heathrow Sheraton
Heathrow Sheraton Hotel
Hotel Sheraton Heathrow
Sheraton Heathrow
Sheraton Heathrow Hotel
Sheraton Hotel Heathrow
Sheraton Heathrow Hotel West Drayton, Greater London
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton
Sheraton Heathrow West Drayton
Greater London
West Drayton Sheraton
Sheraton West Drayton
Sheraton Heathrow Hotel Hotel
Sheraton Heathrow Hotel West Drayton
Sheraton Heathrow Hotel Hotel West Drayton

Sheraton Heathrow Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1003 reviews
Rating 8 - Good. 272 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra care to be taken in rooms as shower area was not clean on walls etc.
Stayed 1 night in Oct 2025

6/10 Okay

Margaret

You have to pay for a shuttle
Stayed 3 nights in Sep 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit tired looking but a clean and comfortable place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in by Jason on the front desk was swift and efficient. He was friendly and listened to my requirements, offering good advice. Room was spacious, clean and with (most importantly) a walk-in shower.
Stayed 1 night in Sep 2025

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , great staff , very close to the airport
Stayed 2 nights in Sep 2025

4/10 Poor

Ksenia

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Akhilesh

Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get an airport shuttle
Stayed 1 night in Sep 2025

10/10 Excellent

Gurpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel as it was close to the airport and we’re flying out the next morning. Check-in was very quick and efficient and staff were very kind. The room was much larger than I thought it was going to be. It was very clean and had a bottle of water waiting for us upon our arrival. I had the best nights sleep at this hotel after travelling for two weeks to multiple countries. Would highly recommend this hotel for it’s amenities and close proximity to the airport. We also had a very lovely meal at the restaurant located within the hotel, Cast-Iron and Grill. The staff at the restaurant were very attentive to our needs and provided excellent service. I had the corn fed chicken, which was absolutely delicious followed by Bailey’s Irish cream cheese cake which was scrumptious!
Stayed 1 night in Sep 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

LINGSHI

Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there had been more to choose from on the Pub menu.
Stayed 1 night in Sep 2025

8/10 Good

Edward

Stayed 1 night in Sep 2025

8/10 Good

Emily Jane

Liked: Cleanliness, staff & service
Decent enough for an early start at Heathrow T5. My room was fairly spacious and had working air con. The shower wasn’t the most powerful but adequate enough. The mattress seemed very old. The hotel was bigger than I expected and I wasn’t there long so didn’t try any facilities so can’t comment on. It was fairly straightforward to get to the airport, even before 5am. Would probably stay again if I had an early T5 start.
Stayed 1 night in Sep 2025

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 1 night in Sep 2025

8/10 Good

Christopher, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good experience at the Sheraton Heathrow. The room was nice, there was a good restaurant there. Jason checked us in and he was super helpful in many ways!
Stayed 1 night in Sep 2025

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was as expected. The staff was friendly and helpful. When we arrived the key system was down which was fine but when I got my key later it did not work. I had to go back to the desk and have a new one issued. I did not like that the smoking area was right outside the front door. We were waiting outside for the shuttle and had to go back inside because of all of the smokers. When booking the hotel we were unaware we had to pay for the shuttle. It should be more clear there is a cost for transport. With that being said the bus to the airport was easy to use and efficient in getting us there.
Stayed 1 night in Sep 2025

10/10 Excellent

Carol, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Terri

Stayed 1 night in Sep 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is exceptional
Stayed 1 night in Sep 2025