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The Chapter Hotels - J Hyde Park

2.0 star property

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Photo gallery for The Chapter Hotels - J Hyde Park

1 bedroom, iron/ironing board, free WiFi, bed sheets
View from property
Interior
Interior
1 bedroom, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
26 Prince's Square, London, England, W2 4NJ
  • Place, Kensington High Street
    ‪15 min walk‬
  • Place, Hyde Park
    ‪16 min walk‬
  • Place, Oxford Street
    ‪10 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Premium Twin Room, Ensuite (Deluxe)

Premium Twin Room, Ensuite (Deluxe)

Premium Twin Room, Ensuite (Deluxe)

8.0 out of 10
Very good
(2 reviews)
  • 7 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room, Ensuite (Deluxe)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Premium Double Room, Ensuite (Deluxe)

7.8 out of 10
Good
(8 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Quadruple Room, Ensuite (Deluxe)

Premium Quadruple Room, Ensuite (Deluxe)

Premium Quadruple Room, Ensuite (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Triple Room, Ensuite (Deluxe)

1 bedroom, iron/ironing board, free WiFi, bed sheets

Premium Triple Room, Ensuite (Deluxe)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About this property

The Chapter Hotels - J Hyde Park

Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens
A 24-hour front desk and free WiFi in public areas are available at this smoke-free hotel. Housekeeping is available once per stay.
The Chapter Hotels - J Hyde Park offers 19 accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.
During your stay at The Chapter Hotels - J Hyde Park, you're just a quick walk from Kensington Gardens. Enjoy features like free WiFi in public areas.
  • Free WiFi (speed: 50+ Mbps)
  • Just a 4-minute walk from Kensington Gardens and 11 minutes by foot from Kensington Palace
WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

The J Hyde Park
The Chapter Hotels J Hyde Park
The Chapter Hotels - J Hyde Park Hotel
The Chapter Hotels - J Hyde Park London
The Chapter Hotels - J Hyde Park Hotel London

The Chapter Hotels - J Hyde Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 81 reviews
Rating 8 - Good. 19 out of 81 reviews
Rating 6 - Okay. 15 out of 81 reviews
Rating 4 - Poor. 7 out of 81 reviews
Rating 2 - Terrible. 5 out of 81 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front desk is not 24hours. Theres only 1 front desk agent working at a time. So if they step away from desk when you are checking in, you have to wait until they come back (which means waiting outside. There are no elevators so you have to walk up a lot of stairs to go up to your rooms. Staff doesnt even offer to help carry your luggage. The doors to thebrooms have considerable space beneath them, so when going to sleep, a lot of light from the hallways leaks into your room. If you are a solo traveler who needs a cheap room, its decent, but I wont be staying here again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Earaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Diane

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice sized room. Friendly staff. Love the quieter neighborhood. But still close to underground. Some great little coffee shops and dining nearby and great to be by the parks. A/c worked better than most air conditioning anywhere in the city. Felt completely safe as solo traveler.
Stayed 4 nights in Jul 2025

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Need elevator to bring up and down the luggage.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was efficient and quick. Room and bathroom were clean, good air con, comfortable bed and linen. Look forward to staying there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Meer Hamza

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this do not listen to bad reviews

Guys don’t listen to the bad reviews we seen them after we booked and were very hesitant but genuinely we were shocked as it was amazing, clean , ac was working and beds were clean and fresh. The room is adequate size we booked the twin bed suite and the shower was very clean and staff were nice and accommodating with everything . Highly recommend this as it’s in a beautiful location . However if you get a room above second floor it’s a bit of a mission to get up and down as there are no lifts but overall amazing would highly book again!!!
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Jul 2025

6/10 Okay

ELISABETH, Pembroke Pines

Difficult to communicate Difficulty of getting service No information in the room, or main desk, entrance
Stayed 3 nights in Jul 2025

10/10 Excellent

Awadh

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was very nice and I really recommend this hotel for all
Stayed 1 night in Jul 2025

10/10 Excellent

Mary, Chicago

Liked: Staff & service, amenities, property conditions & facilities
Clean room, brand new bathroom facilities, had air conditioning (which we so appreciated during the London heat wave). Great area with lots of food options close by on Queensway.
Stayed 1 night in Jul 2025

8/10 Good

Thomas

Stayed 1 night in Jul 2025

10/10 Excellent

Krystal

Liked: Cleanliness, amenities, property conditions & facilities
Our girls loved this room and hotel. The employees were very friendly and took excellent care of them even giving them a portable air conditioner in the crazy heat refilling their water as much as they needed.
Stayed 4 nights in Jun 2025

6/10 Okay

Michele

Stayed 3 nights in Jul 2025

8/10 Good

Kristina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Honestly, looks exactly like the photos. Was surprisingly so clean despite other reviews. NO ONE WAS EVER AT THE FRONT DESK. EVER. LOL so don't expect any help during the stay. Otherwise, was great.
Stayed 4 nights in Jul 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was fresh, modern, small rooms admittedly and main light did not work this was reported but never sorted during my stay and no apology or discount offered
Stayed 2 nights in Jul 2025

4/10 Poor

Aaliyah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Some things were broken or not really working but overall it was okay and looked pretty. Nice staff
Stayed 2 nights in Jun 2025

2/10 Terrible

Maggie

Disliked: Cleanliness, amenities, property conditions & facilities
Will not recommend to stay here. Room is hot and study, sheets and towels were stained (not clean) and the room lights went out twice during the stay - took awhile for them to fix the lights back on). Checked out 2 days earlier cos couldn’t take it , and hotel refused to refund the 2 nights
Stayed 5 nights in Jun 2025

4/10 Poor

Ruth, Cardiff

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sink & shower didn’t drain properly. The stag was not helpful.
Stayed 3 nights in Jun 2025

2/10 Terrible

Tiffany

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bed bugs had to book another hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Haley

Disliked: Staff & service
The place was clean
Stayed 4 nights in Jun 2025

10/10 Excellent

kimberly, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Mohammad was the most delightful host. The room was clean, spacious, coffee, tea, water, good WiFi and a great location! Would stay again!
Stayed 1 night in Jun 2025

2/10 Terrible

Sue

Disliked: Amenities
I would not recommend this hotel. There were doors banging and slamming all throughout the night. I’ve never had such a poor night’s sleep in any hotel. I overheard a couple complaining at 4.30am and the staff member saying “he only works there”. No one on reception when I checked out so I was unable to raise the issue with them myself. May have been different on another floor but they clearly know that guests staying on the ground floor between reception and the front door are going to get very little sleep.
Stayed 1 night in Jun 2025