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The Norfolk

4.0 star property

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Photo gallery for The Norfolk

A window with a four-pane design, flanked by curtains with a floral pattern, and a radiator below.
Exterior
A bedroom with a large window, a chandelier, a framed picture, and a wooden headboard.
A lobby with a green sofa, a small round table, a patterned floor, and a window with curtains.
A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
6-8 Norfolk Square, London, England, W2 1RS
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Place, Paddington Central
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

View all photos for Cosy Double Room

A neatly made bed with pillows, a bedside lamp, and a wall clock.

Cosy Double Room

7.4 out of 10
Good
(3 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, bedside table, and a window with curtains.

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior King Room

A hotel room with a wooden headboard, a bed with white linens, a radiator, a green kettle, a small table with a bowl and a glass, and floral wallpaper.

Superior King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Lower Ground Deluxe Double Room

A neatly made bed with white linens, a bedside table with a lamp, and a framed botanical print on the wall.

Lower Ground Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Cosy Double Park View Room

A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.

Cosy Double Park View Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

The Norfolk

Concierge services, dry cleaning, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a porter/bellhop. Housekeeping is available once per stay.
The Norfolk offers 31 accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with satellite channels. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
During your stay at The Norfolk, you're just a quick walk from Hyde Park. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
As a guest of The Norfolk, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19 for adults and GBP 19 for children

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 25 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 19 for adults and GBP 19 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

The Norfolk Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 37 reviews
Rating 8 - Good. 15 out of 37 reviews
Rating 6 - Okay. 5 out of 37 reviews
Rating 4 - Poor. 4 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A simple room, super small shower, but for a cheap place to stay, it was worth the price. Also, the location is nice and close to shops, food and the train.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joseline

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service
Having to pay £100 (holding fee) is not needed. Only hotel I’ve stayed at that does this. Not a fan of this method. Staff very friendly & would recommend. Great location as well. Fairly comfortable although you can hear what’s going on in the adjacent rooms.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Joshua

Disliked: Staff & service, property conditions & facilities
Very small room, however is an ideal location for a very short stay. Staff woke us up at 12am telling off other guests next door. Not well handled. Overall for the price, there are better options available.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Linda

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

SHANTELL

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

David

Liked: Cleanliness, staff & service
Was no blind in Bathroom we didn’t notice as we checked in after 21-00 an was dark we went straight out when we came back I went to reception an complained about this , I had to hold a towel by window for wife to shower this month room 406
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Stuart

Disliked: Staff & service, amenities
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Clare

Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025
Verified

8/10 Good

Manuela

Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

mike

Stayed 2 nights in Dec 2025
Verified

8/10 Good

Tsz Ying

Stayed 2 nights in Nov 2025
Verified

8/10 Good

J

Stayed 1 night in Nov 2025
Verified

8/10 Good

Jenna

Stayed 1 night in Oct 2025
Verified

8/10 Good

Ruben

Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Ashleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kento

Stayed 2 nights in Sep 2025