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The Prince Akatoki London

5.0 star property

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Photo gallery for The Prince Akatoki London

Lobby lounge
Exterior
Executive Room
Reception
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

Map
50 Great Cumberland Place, Marble Arch, London, England, W1H 7FD
  • Hyde Park
    ‪4 min walk‬
  • Oxford Street
    ‪12 min walk‬
  • Buckingham Palace
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Superior Room

Daily English breakfast (GBP 36 per person)

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Junior)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite (Junior)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

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About this property

The Prince Akatoki London

Edwardian hotel with a 24-hour fitness center and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
The Prince Akatoki London offers 82 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. Plasma televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
Public bath/onsen services include a yukata (Japanese robe).
Our customers tell us they can't get enough of the helpful staff at The Prince Akatoki London. During your stay, you're just a quick walk from Marble Arch. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute walk from Frameless Immersive Art Experience and 6 minutes by foot from Hyde Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Prince Akatoki London. A complete renovation of The Prince Akatoki London was completed in September 2019.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
TOKii - This restaurant serves breakfast, lunch, and dinner.
The Malt Lounge and Bar - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Azerbaijani, Bulgarian, Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Lithuanian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 36 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Malt Lounge and Bar
  • TOKii

Things to do

  • 24-hour gym
  • Library

Family friendly

  • DVD player
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Spa

  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Edwardian architecture
  • Fireplace in lobby
  • Renovated entire property - September 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • HDTV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 75 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 88 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 36 per person
  • Pet fee: GBP 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Third party payments are not accepted.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Arch Hotel
Arch Hotel London
Arch London
London Arch
The Arch London England
The Arch London Hotel London
Arch London Hotel
The Arch London England
The Arch London
The Prince Akatoki London Hotel
The Prince Akatoki London London
The Prince Akatoki London Hotel London

The Prince Akatoki London Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 764 out of 947 reviews
Rating 8 - Good. 133 out of 947 reviews
Rating 6 - Okay. 28 out of 947 reviews
Rating 4 - Poor. 10 out of 947 reviews
Rating 2 - Terrible. 12 out of 947 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and service was impeccable. The room was very comfortable and pleasant and well appointed. I really enjoyed my stay and would come back/recommend to others.
Stayed 3 nights in Feb 2025

8/10 Good

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

XiangYuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good, will choose here again for my next trip.
Stayed 2 nights in Feb 2025

10/10 Excellent

Meteb

Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel

Smooth check in and wonderful attention to detail. All the amenities in the room make it an extra special stay. The staff are on hand to make your stay as comfortable as possible. The aesthetic, lighting and beautiful ambience in the hotel make you feel like a celebrity!
Stayed 1 night in Feb 2025

8/10 Good

Chris, Toronto

Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely and elegant townhouse hotel where every detail has been carefully thought-out. A subtle Japanese atmosphere pervades the space.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeremy, Sarasota

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, with well-appointed, spotlessly-clean rooms. The turn-down service was an unexpected delight.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Dec 2024

10/10 Excellent

Haejin, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean, great staff, small
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is, by far, one of the best and most exclusive hotel I have ever stayed. The amount of detail and service for the guests is unbelievable.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Whitney

Disliked: Cleanliness, staff & service
Cleanliness in the Junior suite was an issue but housekeeping was quick to fix the several concerns I found (bathroom floor and toilet not cleaned, stains on the bedsheets and pillows, floors messy, etc). Of note, there was a bad smell in the room upon check in, I asked a housekeeper for room spray and he repeated to me that “the room spray was only for special guests”… This comment made me uncomfortable and unwelcomed…as all guests should be treated special and a clean room should not smell like food and body odor. I brought this issue to the managers attention and he unapologetically and sternly mentioned that another attendant provided the spray and insinuated that the worrisome comment should be a nonissue. I felt more of a burden than a guest at the Akatoki, I would have left immediately after check in but I booked a non refundable rate (lesson learned). They did offer a $75 off for my two-night stay. Although the hotel is Japanese-decor, the service, cleanliness, and hospitality is not. Compliments to the woman that provided turn-down service she put efforts to make my stay as comfortable as possible.
Stayed 2 nights in Dec 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great London Hotel

Excellent hotel near Hyde Park Corner
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdullah

Stayed 5 nights in Nov 2024

10/10 Excellent

Steven

Stayed 1 night in Nov 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service by Joy, she is a real asset to this hotel! I will be returning. Lovely tranquil feel to the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

justine

Stayed 2 nights in Dec 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect night away in 5* accommodation.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem. Unable to stay at The Montcalm nearby, as it is being refurbished, this was a great find. You get a warm welcome from friendly and helpful staff. The rooms are well designed, comfortable bed, spacious bathroom with lots of surfaces to store things on - towels and robes are clean, fluffy and (unusually) don't smell of breakfast. A fridge is filled with complimentary soft drinks, some of which are nicely quirky (I had a sugar-free yuzu drink) but the snacks are £3 each. This seems unneccessary - but the vegan cheese and onion crisps were delightful and filled a hole. Mallin and Goetz toiletries are a nice touch - only enough for one shower though. Also, had to use a hand soap which is wasteful. Liquid soap in a refillable bottle would have been better. I enjoyed a cup of tea in the Japanese tea pot and cup - nice touch. Two small problems: The light in the wardrobe did not switch off as the door did not close fully. This could have been annoying. Also, while the shower was nicely powerful, the bath did not drain quickly enough and I was standing in 2-3 inches of water. My real gripe is that this place is really expensive. I got a deal and had some credits - at £300 or so, it is good value. Sadly, it is generally £100-£200 more than this.
Stayed 1 night in Nov 2024

10/10 Excellent

Rogerio, Rio de Janeiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient option in Mayfair. Very quiet yet close to shopping and dinning areas
Stayed 4 nights in Nov 2024

10/10 Excellent

JING

Stayed 3 nights in Oct 2024