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The Voyage Hotel Paddington

2.0 star property

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Photo gallery for The Voyage Hotel Paddington

Exterior
Interior
1 bedroom, individually furnished, free WiFi
Lobby
Basic Double Room

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
13-17 Norfolk Square, London, England, W2 1RU
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Marble Arch
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, individually furnished, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

1 bedroom, individually furnished, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Mercure London Paddington
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
3.5 out of 5, Good, 1,002 reviews
The price is €139
includes taxes & fees
8 Feb - 9 Feb
Mercure London Paddington

About this property

The Voyage Hotel Paddington

Art Deco hotel in London
Concierge services and free WiFi in public areas are available at this smoke-free hotel.
The Voyage Hotel Paddington offers 55 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.
Our customers tell us they can't get enough of the helpful staff at The Voyage Hotel Paddington . During your stay, you're just a quick walk from Hyde Park. Features include free WiFi in public areas and concierge services.
  • Free WiFi (speed: 25+ Mbps)
  • Services include a concierge and luggage storage
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
The Voyage Hotel Paddington offers its guests concierge services. Public spaces have free WiFi.

This Art Deco London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bathroom

  • Designer toiletries
  • Private bathroom

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
The front desk at this property is open daily from 7:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 00000
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Voyage Hotel Paddington Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 124 reviews
Rating 8 - Good. 39 out of 124 reviews
Rating 6 - Okay. 21 out of 124 reviews
Rating 4 - Poor. 8 out of 124 reviews
Rating 2 - Terrible. 11 out of 124 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Yinan

Disliked: Cleanliness, amenities, property conditions & facilities
Room is too tiny. I don't know why a double bed is placed in such a tiny room. There is almost no place to stand. A lesson learned: only book hotels with clear Room Size specified. No elevator from 2nd floor to the 4th floor. It is super tiring to clim up 2 floors after a day's exploration. Everyday, I had to take the tube to get to the city center. I don't recommend Paddinton for 1st time travellers to London. Covent Garden and Southbank would be way nicer. I was blinded by the Marriott brand. This hotel totally ruined my trip to London. I could stayed in much nicer hotels in premium locations for the price I paid.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jan

Stayed 1 night in Oct 2025

6/10 Okay

Keerti

Stayed 7 nights in Sep 2025

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Pictures are very deceptive

My first room was on the second floor, but the micro-sized elevator only stopped between floors. That meant dragging luggage up narrow stairs. The room itself was so tiny I couldn’t even stretch my legs properly. On the plus side, the TV worked and there was a nice park view — but the noise and lack of space made it impossible to sleep. The second room was on the ground floor. It was still tiny, but at least the bed was bigger. Unfortunately, the TV was broken, the windows couldn’t be shut, and the noise from people partying in the park past 10 PM was extremely loud. The carpet in both rooms showed lots of stains, and there was no space to open a carry-on or luggage except on the bed. Neither room had size information listed, and in no way does this qualify as a 3.5-star hotel as advertised. At best, this is a 1 to 2-star property. The only positive: the staff were nice. Either room had no room size information listed And in no way this is a 3.5 stars hotel as listed More like a 1-star, 1.5 stars, or 2 stars top! The staff were nice
Stayed 3 nights in Aug 2025

6/10 Okay

Cathy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Clean but I’d not return

No prior warning biometrics are necessary. Walk up narrow uneven staircases as elevator only goes to 2 floor. Reception was friendly but utterly unhelpful. I 2as told “just go on up to your room” with no direction on how to get there. I had to ask. No offerto take my luggage up. Internet did not work well. Had to enter the code to my room several tiimes beffore it opened. Virtually no luggage storage if you arrive early or want to leave a bit later. Room was clean and cool and quiet but Iwould not stay again. It’s not considerately thought out and run operation. I was surprised it’s a Marriott property.
Stayed 1 night in Jul 2025

6/10 Okay

Lee

Stayed 1 night in Jul 2025

6/10 Okay

SULE

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here

No elevator. Tough climb on narrow stairs to fourth floor No help with luggage Pin pad numbers worn out so could not read them Pin pad to room didn't work No riom servicing at all. Dump garbage in the hall Go four floors on narrow stairs for towels Never ever stay at a Sonder hotel again
Stayed 7 nights in Apr 2025

4/10 Poor

Glen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with room, not like the pictures. Bed against walls on three sides making it challenging to share, needing to climb over your bed mate to go to the bathroom. Lift to second floor only with very narrow steep stairs for remaining levels. Have to pay £25 to get the room serviced. We stayed for a week and it was embarrassing to have to ask the reception for toilet paper, on a number of days. Great location, half the staff were friendly but would not recommend this place.
Stayed 7 nights in Apr 2025

8/10 Good

Harriet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly & Helpful Reception

Very convenient location for Paddington, friendly and helpful front desk with lockers to leave luggage. The lift only goes to the 2nd floor and stairs to top are steep, narrow and awkward for carrying bags - may not suit if not very mobile. Room was compact but clean, bed comfortable, large shower room but pressure poor. Good value for London and would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

RACHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are pretty small if you have 2 pax. With our luggages we could barely walk around. But location was great and the room was clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Loved our stay at Sonder, staff were all very helpful special mention to the lovely Niko who assisted us with our luggage. Perfect location, easy access to public transport with Paddington station a few minutes walk away and buses close by. Room nice and clean newly renovated. Would definitely stay again thank you
Stayed 6 nights in Nov 2024

8/10 Good

beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is minutes away from the train station. Making it convenient . Rooms are small but typical in Europe. Bed was cozy and staff was great!
Stayed 5 nights in Nov 2024

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Shagufta

Stayed 1 night in Sep 2024

8/10 Good

Perri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location only a couple mins, easy flat walk to Paddington station. We had a king bed located on the ground floor which concerned us at first but the street was mostly quiet so sleep was generally fine (could be noisy when people were arriving/leaving as you’re right beside the main desk so avoid if this is irritating). Bed was very comfortable, coffee machine supplied was much appreciated! Room was very clean, though a couple of minor maintenance issues could be tended to easily (mirror light not working, drape unhooked on one side allowing light in, spout of tap diffuser needed replacing as water sprays everywhere). Staff were lovely and friendly and initially we were happy to rate 5 stars until the last night when we were woken at 3am by the young guy at the desk on the phone. He continued for an hour on speaker phone until we had enough and my husband went out to ask him to keep it down. He did, slightly, but continued on and then started playing games/watching YouTube (?). Really rude and affected our day as we flew to another country exhausted. Aside from this staff member rate would recommend Sonder
Stayed 3 nights in Sep 2024

4/10 Poor

Olivia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not a hotel, false advertisement. The room is so small you can’t even comfortably have luggage in the room. Shower and hair dryer broken. Wouldn’t come back or recommend. Luckily we only stayed 1 night, but this is not an actual hotel so this should be advertised. There was no real check in/check out.
Stayed 1 night in Sep 2024

4/10 Poor

Alasdair

Disliked: Staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

J, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Tidy hotel and nice staff. I would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small but very comfortable room. Staff very nice. Would book again.
Stayed 1 night in Sep 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is convenient for sightseeing, with Paddington station a block away and plenty of restaurants and coffee shops around. The hotel itself is decently renovated but in an old cramped building. Slow elevator, narrow corridors, and no amenities or common spaces beyond reception. The room was very small but well kept. It was a little awkward to share a room because the bathroom is just behind a glass divider instead of a separate room, offering little privacy. The app never worked for unlocking the front door so I had to use the key code every time, and neither the app or code worked for the room door but I was promptly given a physical key by the staff. Overall, you get what you pay for - this is a good option if you need a clean and reasonable place in central London, and don’t plan on spending much time in the room.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ankur

Travelled with partner
Disliked: Staff & service, property conditions & facilities
no space in the room dirty no aircon
Stayed 5 nights in Sep 2024