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West Street by Aeria Apartments

3.5 star property

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Fridge, microwave, oven, dishwasher
Living area
Apartment, 1 Bedroom
Apartment, 1 Bedroom | Private kitchen
Apartment, 2 Bedrooms | Bathroom

Reviews

7.8 out of 10
Good

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Free WiFi

Explore the area

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36-38 West St, London, England, WC2H 9NB
  • Place, Leicester Square
    ‪3 min walk‬
  • Place, Piccadilly Circus
    ‪7 min walk‬
  • Place, Trafalgar Square
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪46 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

  • 63 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

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2 bedrooms, in-room safe, individually furnished, iron/ironing board

Two-Bedroom Apartment

  • Sleeps 4

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Private kitchen

One Bedroom Apartment

  • Sleeps 2

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

West Street by Aeria Apartments

Apartments with kitchens, 4-minute walk to Leicester Square
This smoke-free apartment building features laundry facilities. Each apartment provides a kitchen with a refrigerator, an oven, a microwave, and a dishwasher. Added amenities include a washer/dryer, free WiFi, and a coffee/tea maker.
West Street by Aeria Apartments offers 7 accommodations with washers/dryers and safes. Each accommodation is individually furnished. Accommodations at this 3.5-star apartment have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.

During your stay at West Street by Aeria Apartments, you're just a quick walk from Leicester Square. Features include laundry facilities. This comfortable apartment building has 7 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a refrigerator
  • Free WiFi
  • Amenities include laundry facilities
  • Just a 4-minute walk from Leicester Square and 9 minutes by foot from Piccadilly Circus
West Street by Aeria Apartments offers its guests laundry facilities. The front desk is open around the clock.

This 3.5-star London apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • 2 bedrooms

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 7 units
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 500 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

West By Aeria Apartments
West Street by Q Apartments
West Street by Aeria Apartments London
West Street by Aeria Apartments Apartment
West Street by Aeria Apartments Apartment London

West Street by Aeria Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

8.8/10

Cleanliness

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The location was good, however, very noisy most of the night. Also, I think for what we paid per night the amenities could have been better, such as coffee for each day of our stay. Also, as there was a sleeper sofa, there should have been linens for it. We were unable to use the oven as it started smoking right away.
Stayed 7 nights in Apr 2025

8/10 Good

Yaojun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's in a very convenient place. You can walk to quite some famous places. It's clean and has a good kitchen. I give it a 4 star for 2 reasons. In the night, it is a little bit noisy as the bars around seem only close around 1:30am to 2:00am and having some music playing. If you're a light sleeper like me, it can be an issue. It may also be an issue of the room we stayed only. They only provide tea and coffee for a day. If you stay there longer, you may need to prepare some yourself.
Stayed 7 nights in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
excellent location and lovely apartment - there is a bit of noise from street, but not too much to sleep or more than to be expected from such a central location. Will aim to stay again.
Stayed 1 night in Mar 2025

6/10 Okay

Johnathan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
On a loud and dirty side street, so be prepared to hear street noises like loud cars and drunk people
Stayed 2 nights in Feb 2025

4/10 Poor

Lara

Liked: Cleanliness
Disliked: Room comfort

No heat, No internet, No TV. - avoid in winter

No heat, no internet, no TV. Attempted to stay there Feb 5th 2025 but when we arrived, the underfloor heating did not work. After spending hours in WhatsApp chat, they pushed us to other properties in a non-desired part of London (not as central). This happened two days in a row. We left. It was 14 C (58 F) inside or lower. Extra difficult to contact property as a virtual dead zone for cellular (4g/5g) and on property internet (cell based) at best was 6mb down/0.2mb up by one window only. TV using same internet was glitchy/unusable. As it was so cold, the non working towel warmers were just a bonus. Great location, but a bit noisy, probably ok in spring to fall, but avoid in winter and be aware of cell/internet limitations. Customer support once reached did try to fix, but eventually refunded our money and we went elsewhere.
As hot as it got
Stayed 4 nights in Feb 2025

8/10 Good

Howden

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent location at end of Shaftesbury Avenue so right in the heart of soho and theatre land. The only issue is noise. You do need to take earplugs with you as there are constant sirens and bins and bottles crashing from 5am However if you can sleep through that it’s perfect
Stayed 2 nights in Feb 2025

6/10 Okay

Sussan

Liked: Cleanliness, room comfort

Beware early checkin required 20 pound per hour

While this property is close to everything the checking was a scam they advised the room was ready by asked for 20 pounds per hour due to not having any storage and there are 68 stairs to get up and down with heavy suitcases. This is my 4th place of stay and would be the lesser of my favourite due to the scam of getting more money out of tourist. I have 6 more places of stay here in London before all the reviews are done and dusted.
Stayed 2 nights in Feb 2025

10/10 Excellent

Howden

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect west end location for theatre or otherwise. Take ear plugs though as noise finished 2am and starts 4am with bins being emptied. Only fault
Stayed 2 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness

Perfect condition, top location, hard beds

Immaculately clean, spacious and uncluttered, the 2-bed apartment I stayed in was as neutral as you could possibly wish for. Entirely white and grey, it had no features in it that could possibly offend. Don’t expect character and you won’t be disappointed! It’s excellently located just off Shaftesbury Avenue, which is perfect for shopping, theatres, sightseeing etc. with everything you could possibly need within an 5-10 min walk. The flat has secondary glazing and is fairly quiet despite its proximity to the busy street. Kitchen facilities are decent and everything in the flat seemed to work, though the Wi-Fi was occasionally intermittent. Shower pressure is fine. These were cold days, so the underfloor heating was very welcome. Only two things I could possibly fault. Venetian blinds in the bedrooms were poor at blocking out light, so beware if you need complete darkness to sleep. But most annoyingly, the two double beds varied from hard to rock hard. This might suit some, or be bearable for a couple of nights, but I wouldn’t take an extended stay if you’re used to a softer mattress.
Stayed 3 nights in Nov 2024

8/10 Good

Katherine, Chorley, Lichfield

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice big apartment, good to have 2 bathrooms. perfect for a holiday but not for work, the wifi doesn't work, not even enough to stream the TV, you get a glimpse every now and then but it's weak and doesn't stay on. Pub next door can be noisy but you are in central London, take ear plugs
Stayed 2 nights in Oct 2024

8/10 Good

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, really central, good size apartment, great kitchen and living space, 2 bathrooms is a real plus. Easy access to tube, main sites are walkable. Other apartments in this building are in better condition, plug socket hanging out of the wall and wifi is not reliable. Overall a good stay,
Stayed 4 nights in Sep 2024

10/10 Excellent

Katherine, Chorley, Lichfield

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and warm with all required amenities.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2024

8/10 Good

Kelvin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Juanita, Miami

Liked: Cleanliness, amenities, property conditions & facilities
I will like to summit to comment to improve. TO whom should I send
Stayed 4 nights in Jun 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
BEWARE - THIS IS A SCAM OPERATION. You rent the property via Expedia but ti gain entry you must put a deposit via the Q West. electronic link. The link rejected ALL of credit cards including the one I had just used to pay Expedia. I attempted multiple times, had them resend the link several times, etc - always the same result. I asked the company to take my credit card info over the phone, they refused “for my protection.” I tried then to cancel the reservation since I couldn’t get in, they refused - insisting it only be cancelled via Expedia. CLled Expedia WHO WOULD DO NOTHING TO HELP ME SO EXPEDIA ID PART OF THE SCAM. Expedia claims that they cannot cancel the reservation- it has to be done directly via QWest. My Advice: DO NOT RENT FROM Q WEST. Frankly, I think Expedia is equally culpable here so DO NOT USE EXPEDIA, they will not stand behind their customer, are impossible to contact (no 800 number), and WILL NOT HELP YOU.
Stayed 3 nights in Oct 2022

8/10 Good

Laura

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Guido

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Nothing to complain about.
Stayed 4 nights in Jan 2025

6/10 Okay

Léa

Travelled with family
Disliked: Amenities, property conditions & facilities
On nous change d’appartement 3 jours avant le début du séjour, soit disant on nous Upgrade, pas du tout, on se retrouve hyper loin comparé à ce qu’on avait réservé. On demande un late check out de 1h pour le dérangement, qui est refusé, dernière fois ces établissements, il vas falloir être un peut plus commerçants. on nous prend pour des imbeciles.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Excelente

Extraordinaria ubicación, muy buen apartamento.
Stayed 4 nights in Oct 2023